Making a claim

 
Emergency help

The following services are provided by Allianz Worldwide Partners:
24/7 emergency assistance for fleet vehicles with Allianz breakdown cover.
 

Within the UK:
0800 777 107

Outside the UK:
+44 (0)20 8603 9407

If you need emergency medical assistance abroad call.
 
Outside UK:
+44 (0)20 8603 9514
Motor vehicles

Book an appointment with Autoglass by calling
0844 875 2490 or:
VISIT AUTOGLASS
Please read what we'll need before you start making your claim to make the process as quick and easy as possible.
START YOUR CLAIM
Commercial property

Please read what we'll need before you start making your claim to make the process as quick and easy as possible.
START YOUR CLAIM

Whenever you make a claim, we'll need the following basic information to get things moving:

  • Policyholder's full name, address and contact details*
  • Policy reference number
  • Date and location of the loss
  • Payee details and VAT status*.
* If the person reporting the claim or requesting payment is not the named policyholder (or appointed representative) we will require a written mandate confirming the policyholder’s consent to proceed.
Select the option below that closest matches what your claim is about to find out what else we'll need:
Liability


Lines open Mon-Fri, 9am to 5pm.

Lines open Mon-Fri, 9am to 5pm.
Motor trade

Book an appointment with Autoglass by calling
0844 875 2490 or:
VISIT AUTOGLASS
Please read what we'll need before you start making your claim to make the process as quick and easy as possible.
START YOUR CLAIM
Engineering

Machinery, plant and equipment theft, breakdown or damage
Lines are open Mon-Fri, 9am to 5pm.
 

Unless you've been given alternative details by an Allianz claims handler who's dealing with your case, please send written notification and other documents relating to your claim by email to:

claims@allianzengineering.co.uk

or write to:
Allianz Engineering Claims
Haslemere Road
Liphook, GU30 7UN
Cargo

Please note: your claim details will be passed to cargo claims specialists at our sister company, Allianz Global Corporate and Specialty (AGCS).
Lines are open Mon-Fri, 9am to 5pm.
 
 

Unless you've been given alternative details by an Allianz claims handler who's dealing with your case, please send written notification and other documents relating to your claim by email to:

marineclaims@allianz.co.uk

or write to:
Marine Claims
Allianz Global Corporate & Specialty
60 Gracechurch Street
London, EC3V 0HR
 
Third party

Please pick from the below options to get in touch with us about your claim:
We'll confirm your policy cover and then, depending on the situation, the following may happen:
We'll make arrangements with approved repairers and suppliers (subject to your agreement).
A loss adjuster or investigator will contact you so they can visit and gather more information for the next steps.
You'll be asked for more details, records (e.g. photos of damage) and valuations or repair estimates.

Frequently asked questions

Our Customer Claims team have listened to feedback from our customers and used this to put together a list of answers to the most commonly asked questions. Please browse the sections below – if you can’t find the answer you’re looking for, don’t hesitate to contact us – we’re here to help you.