If are a personal broker, please visit our personal broker claims information page.
Making a motor vehicle claim
To help us settle your claim as quickly and simply as possible, please supply as much information as you can. Here’s what we’ll need to know.
Tell us if you’re not happy with our service
We'll do our best to put things right.
So that we can get your claim moving quickly, please provide us with the following information when reporting a claim:
- The driver's details, including their name, date of birth, occupation and home address.
- Distance from the driver's home to the workplace (whether that's the main office, a branch office or a depot). If the driver works from home, state this instead.
- The duration that the driver has held a full UK driving licence, their previous claims history, plus whether they have any previous convictions (and, if so, what they were).
- Any medical conditions that the driver may suffer from.
- Vehicle registration, make and model.
- Details of any lease/financial company interest.
- How, where and when the incident happened.
- The nature of the damage and/or injuries.
- Name and contact details for other people involved and witnesses (if applicable).
- The police collision report, traffic case/crime reference number and/or name of the police officer or constabulary involved (if applicable).
Email:
or write to:
Allianz Claims
PO Box 10509
51 Saffron Road
Wigston, LE18 9FP
PO Box 10509
51 Saffron Road
Wigston, LE18 9FP
What happens next?
We'll confirm your policy cover and then, depending on the situation, the following may happen:
We'll make arrangements with approved repairers and suppliers (subject to your agreement).
A loss adjuster or investigator will contact you so they can visit and gather more information for the next steps.
You'll be asked for more details, records (e.g. photos of damage) and valuations or repair estimates.
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It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.
It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.