Making an engineering claim

Find out how to get in touch with us and what we'll need from you.
Please read  what we'll need ↓ before you start making your claim to make the process as quick and easy as possible.
Unless you've been given alternative details by an Allianz claims handler who's dealing with your case, please send written notification and other documents relating to your claim via email or write to:
Allianz Claims
PO Box 10509
51 Saffron Road
LE18 9FP
Access our dedicated Engineering customer claims team
Not registered, request access now using our online form.
We'll do our best to put things right.
  • So that we can get your claim moving quickly, please provide us with the following information when reporting a claim:
  • Full name, address and contact details of the policyholder*
  • Policy reference number
  • Payee details and VAT status*
  • How, where and when the incident happened
  • Any action taken to prevent further losses or worsening damage (e.g. temporary repairs or drying out a server)
  • Details and photos (if possible) of the damage caused
  • Estimated costs for repair work or replacement items
  • CCTV footage and any other recordings of the incident
  • As applicable:
  • For machinery breakdown claims, an engineer's report confirming why it happened
  • For construction projects, confirm whether the works were finished or still ongoing when the incident happened
  • For incidents of criminal damage or theft that have been reported to the police, details of the officer and station and the crime reference number 
  • * If the person reporting the claim or requesting payment is not the named policyholder (or appointed representative) we will require a written mandate confirming the policyholder’s consent to proceed.
We'll confirm your policy cover and then, depending on the situation, the following may happen:
We'll make arrangements with approved repairers and suppliers (subject to your agreement).
A loss adjuster or investigator will contact you so they can visit and gather more information for the next steps.
You'll be asked for more details, records (e.g. photos of damage) and valuations or repair estimates.
This promotional material is intended for insurance broker use only and no-one else should rely upon it.
It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.