Allianz Car Insurance

You're in complete control of your Allianz car insurance account, so you can make changes, update or check on your policy, 24/7.

If you have any Allianz car insurance related queries, or need to tell us about a technical difficulty,  please email us at: [email protected].

To help us find your policy, please include with your full name, postcode, and vehicle registration. This will help us locate your policy. 

Sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.

However, if you need to make a claim, we want to be there for you in person. So,  give our claims team a call on: 0330 678 5557.

Lines open 24/7. Calls will be recorded.

You'll receive a small 3-door hatchback for the duration of repairs.

If your vehicle is written off or stolen and not recovered, you'll receive one for 21 days, or four days from the date the claim payout is made (whichever is sooner). 

Find out more about our optional extras.

Not sure if you’re covered? Log in to your online account to check your policy.

We have seven days to update the MID with your policy details. This includes new policies sold and policies cancelled.

However, we usually have the records updated within 1-2 days (subject to the date/time of the change).

If you've insured your vehicle and have received your certificate of insurance and personal details confirmation, then you're insured until the record can be updated.

Policyholders that have our Allianz or Allianz Silver cover level may have third party only cover for driving other cars, subject to certain restrictions. We recommend checking your certificate of motor insurance in your account to confirm if you have this cover.  

If applicable, this cover is for the policyholder only, not named drivers and is restricted to third party only cover in the UK, Isle of Man and the Channel Islands. The loss or damage to the vehicle you're driving isn't covered. Refer to your Document of Insurance for further information.  

Policyholders that have our Allianz Essentials cover level do not have cover for driving other cars. 

With our Allianz and Allianz Silver cover levels, you're covered for putting the wrong fuel in your vehicle. We'll pay to fix the engine damage and drain & flush the fuel tank.* 

Misfuelling cover is not provided on our Allianz Essentials cover level.

*You will need to pay your accidental damage excess, this amount is shown in your documents.

Comprehensive car insurance:

Having comprehensive car insurance means you won’t have to pay the full amount for repairs to your car and any third-party property if you’re involved in an accident. With comprehensive car insurance, you’re usually still able to claim back the cost of putting everything right – even if the accident is deemed to be your fault, or if you don’t know (or can’t determine) who caused the damage. You usually just have to pay the claims excess, which can vary from one policy to another (so it’s always good to check).

And that’s why being ‘fully comp’ – or to give it its full name, fully comprehensive car insurance – will save you money compared to other types of insurance if you’re unfortunate enough to be involved in a car accident, or have your car stolen.

It’s worth pointing out, though, while you can claim for the costs of repairing property and your car in the event of an accident, it doesn’t usually include things like breakdown cover as standard, or any fees arising from a legal dispute.

Third-party, fire & theft car insurance:

Third-party, fire & theft is a mid-level cover. This gives you a bit more than basic third party cover, but not as much as a comprehensive policy. It doesn't cover the cost of any damage to your own car after an accident. 

Basically, 'third-party' refers to the other person involved in a claim. So, this cover level protects you if you damage someone else's car or injure somebody. It also covers your own car for fire damage, theft and attempted theft. 

Comprehensive cover is what most people choose and some insurance, like Allianz Car insurance, doesn't offer third party, fire & theft.