Allianz Home claims

  • Lines open 24 hours a day, 365 days a year

    Calls will be recorded.




  • Is it an emergency, like an unexpected plumbing problem, your electric going out, or your boiler suddenly breaking?
  • Does your home policy include home emergency cover?

If the answer to both is ‘yes’ log a home emergency now or call the helpline.

We'll pay towards somewhere to stay if repairs mean you can't stay home after a claim.
Leaks from any fixed tank, domestic appliance or pipe.
Including theft from outbuildings (see 'policy limits' for the amount covered).
Damage to your property caused a storm or flood.
Including riots, civil unrest, strikes, labour or political disturbances.
Resultant smoke damage, lightning, explosion or earthquake.

Once you've logged your home insurance claim, we'll take care of the rest.

  • Your claim handler with be in touch to help
  • Your claim handler with be in touch to helpWe'll be on hand to arrange repairs and replacements if needed

Want to discuss an existing home claim? Give our friendly claims team a call.

To send us your quotes, invoices, photos, etc. Please email: homeclaims@lv.co.uk

If you claim on your home insurance, your premium could increase at your next renewal. It all depends on the type of claim and how many claims you've made.

The price of your home insurance is more likely to be affected by the number of claims we receive as a whole. We settle thousands of home insurance claims every month. If the number goes up, due to things like increased accidental damage claims or extreme weather events - this could mean the costs to insure your home may go up, which will be reflected in your price.

Your home insurance premium is calculated on an individual basis. We’ll let you know your price in your renewal invitation, which is sent about three weeks before your renewal date.

Yes, if you get a burst pipe at home, we do everything we can to put things right.

To make a claim, please give us a call.

Our lines are open 24 hours a day, 365 days a year

Calls will be recorded.

An excess is the amount you have to pay towards a claim yourself.

When getting a quote for Allianz Home Insurance, you’ll be asked to select how much excess you’ll be willing to pay when making a claim, For most claims, our policy sets a minimum excess of £150, which can be increased up to £500 in exchange for a lower premium.