What you need to know about making a claim
Before you claim
Here's what you need to know before making a home claim...
- There's no need to let us know if you’re not going to claim.
- You should only claim if it’s for more than your total excess.
- If you're reporting a theft, you'll need a crime reference number from the police.
Starting your Allianz Online Home Insurance claim online is simple and convenient. There's no waiting in line and you can do it in your own time.
If a claim is reported between 8am and 3pm (Monday to Friday), we'll get back to you by the end of the day. Any claims reported outside these times and we'll get back to you by the end of the next working day.
If you can't log your claim online, please call our claims line on: 0330 678 5015.
Lines are open...
Monday - Friday: 8am - 6pm
Saturday: 8am - 4pm
Calls may be recorded. For Text Phone, first dial 18001.
Our phone line is for claims only. Our claims team won’t be able to help with any policy queries.
Report an emergency
If it's not urgent
Report your emergency using our online platform below...
- Is it an emergency, like an unexpected plumbing breakdown, your electric going out, or your boiler suddenly breaking?
- Does your home policy include home emergency cover?
If the answer to both is yes, report a home emergency online now.
Want to know more? Read about our Home Emergency cover now.
Need urgent help?
If your emergency is urgent and you have home emergency cover, call us on: 0330 678 5239.
Our emergency cover phone lines are open 24 hours a day, 365 days a year. Calls may be recorded. For Text Phone, first dial 18001.
Our phone line is for claims only. Our claims team won’t be able to help with any policy queries.
Here about an existing home claim?
What happens next?
Once you've logged your home insurance claim, we'll get back to you.
- Your claim handler will be in touch to help.
- We'll be on hand to arrange repairs and replacements if needed.
Discuss an existing home claim
Want to discuss an existing home claim? Give our friendly claims team a call.
Calls may be recorded. For Text Phone, first dial 18001.
To send us your quotes, invoices, photos, etc, please email [email protected]
Frequently asked questions
Yes, if you get a burst pipe at home, we do everything we can to put things right.
To make a claim, please give us a call on: 0330 678 5015.
Our lines are open 24 hours a day, 365 days a year
Calls may be recorded. For Text Phone, first dial 18001.
An excess is the amount you have to pay towards a claim yourself.
When getting a quote for Allianz Online Home Insurance, you’ll be asked to select how much excess you’ll be willing to pay when making a claim. For most claims, our policy sets a minimum excess of £150, which can be increased up to £500 in exchange for a lower premium.
