Home Insurance claims FAQs

If you’ve chosen to add our personal belongings cover, you may be able to claim.

It covers you no matter where you are in the world, for your personal items like handbags, jewellery and devices such as mobile phones and tablets.

Personal belongings are already included up to £2,000 with our Gold policy. Items worth more than £2,000 will need to be specified on your policy.

‘New for old’ means your insurer will replace your lost or damaged belongings with new items of the same type and quality as the originals, or they’ll pay you the amount it would cost to replace them.
An excess is the amount you have to pay towards a claim yourself.

When getting a quote for Allianz Home Insurance, you’ll be asked to select how much excess you’ll be willing to pay when making a claim, For most claims, our policy sets a minimum excess of £150, which can be increased up to £500 in exchange for a lower premium.
Yes. If you took out excess protection insurance, we have a process in place to help you claim back your excess. In your Allianz home insurance documents, you'll find details of your cover, and information on how to claim.

Yes, if you get a burst pipe at home, we do everything we can to put things right.

To make a claim, please give our claims team a call.

Our lines are open 24 hours a day, 365 days a year

Calls will be recorded.

If you claim on your home insurance, your premium could increase at your next renewal. It all depends on the type of claim and how many claims you've made.

The price of your home insurance is more likely to be affected by the number of claims we receive as a whole. We settle thousands of home insurance claims every month. If the number goes up, due to things like increased accidental damage claims or extreme weather events - this could mean the costs to insure your home may go up, which will be reflected in your price.

Your home insurance premium is calculated on an individual basis. We’ll let you know your price in your renewal invitation, which is sent about three weeks before your renewal date.

Find out more about how we calculate the price of your home insurance

Yes, we use approved tradespeople and suppliers across the UK to inspect damage or replace goods on our behalf. Better still, any repairs they undertake are guaranteed for 12 months.

If you'd prefer to use your own tradesmen for repairs, you must get in touch with us before doing so.

Once you've logged your claim online, you can relax. We take care of everything.

We make the process quick and hassle-free. Our dedicated claim handlers will support you through the process and we can organise all repairs or replacements.

Starting your Allianz home claim online is simple and convenient. There's no waiting in line and you can do it in your own time.

Once we have all the details, it’s over to us. We’ll keep in touch regularly to let you know what's happening and may send suppliers to inspect any damage or handle the claim on our behalf.

Yes, you’ll have to pay the excess that applies. The amount will vary depending on the type of claim.
If you decide not to proceed with your claim before we've replaced any items or sent out a tradesperson, your claim will not affect your renewal premium.
We'll often get costs for the repairs for you. If we ask you to get a quote for your home insurance claim, we'll explain if one estimate will be enough or if we need two.