Find out how to get
in touch with us to make a claim and what we'll need from you.
Tell us if you're not happy with our service - we'll do our best to put it right.
Let us know if you need help. We offer lots of additional support including for those experiencing financial difficulties. 
Get in touch with youlocal branch or dedicated centre.
Request multi-occupancy insurance cover information
  • We encourage our customers to let us know if there’s anything we can do to support them to communicate with us, to understand our products and/or services and keep in place appropriate insurance protection. 
  • We have well-established processes to help support our customers with additional needs. 
  • We provide additional support throughout the insurance lifecycle to those who need it.
  • We strive to recognise all the different needs of our customers, including those experiencing financial difficulties. 
  • We are empowered with the right tools to handle a large variety of vulnerable circumstances. 
  • We continuously seek to improve the service we provide to our customers whatever circumstances they are experiencing. 
  • We offer the option to request a nominated person to interact with us on your behalf.
If you have a quote for a policy or an existing policy with us please contact your broker and discuss any additional support you need.
 If you want to make a claim or have an existing claim, talk to our claims team and let them know how we can help.
Brokers and intermediaries can contact a branch to access lots of tools and advice on how to support customers. 
We have training to help us recognise and provide extra support for our customers who need it. 
Our communications are available in different formats, such as large text and braille

Travel insurance

A range of cover options including single and multi-trip, 24/7 medical cover, winter sports and more from Allianz Assistance.
Pet insurance
Dedicated insurance for cats, dogs and rabbits is available from Petplan. 

Musical instruments

Specialist insurance for musical instruments and musicians including orchestras, bands, DJs and producers.

Breakdown cover

Roadside assistance packages with car recovery from Allianz Assistance.

Visit Allianz Assistance for details regarding your travel insurance policy, how to get in touch and how to make a claim.
Visit Allianz Assistance for details regarding your ticket insurance policy, how to get in touch and how to make a claim.
Visit the BIBA website to find a broker who's professionally trained to give advice and find the right solution for your needs.
Use a Premierline advisor or their online service to compare, select and buy a policy that suits your business requirements.
Our business insurance covers can only be bought through a broker. Brokers are professionally trained to give advice and regulated by the Financial Conduct Authority (FCA). They'll compare product features and prices that you may not be able to access directly and give you clear information and choice on cover, as well as support on risk management and claims.
Car insurance
Car and van insurance is available through our partnership with LV=. 
Home insurance
Home, buildings and contents insurance is available through our partnership with LV=. 

Equine insurance

Horse and rider insurance for leisure and competition riders.

Car warranty

Three levels of cover to suit both your car and your wallet from Allianz Assistance.

Hire car excess insurance

Peace of mind when hiring a car abroad.  Single or annual multi-trip policies from Allianz Assistance.
Legal expenses
 A range of specialist legal expenses insurance through appointed solicitors, business partners.
Brokers who work with Allianz, or who would like to start an agency with us, should visit our broker website to find product documentation and other useful tools and information: