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Allianz Insurance plc is an authorised Insurer registered in England (No. 84638).
Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB.

It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 121849. It is also a member of the Association of British Insurers.

Allianz Engineering Inspection Services Ltd is registered in England (No. 5441840).
Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB.

If you have a complaint, please contact us at:
57 Ladymead, Guildford, Surrey, GU1 1DB.
Phone: 01483 568161
Fax: 01483 552782

The site provides access to a number of services including:

  • Claims Hub – Our dedicated online claims tracking and Motor claim notification tool
  • Allianz Notify – Our Claim Notification App for Motor Fleet Drivers

Access to these services is restricted to users who have registered with us, those brokers who have an active agency agreement with us, approved third parties acting on behalf of a broker, or those policyholders who are insured by us.

Access is granted by Allianz to broker administrators who are responsible for granting access rights to the users within their organisation, or to approved third parties acting on their behalf. Allianz can access and view all material on the site including broker administration screens. You can only access sections of the site that you have been granted access to view.

Access is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Registration

To register you will need an active email address and will be asked to provide us with information about your organisation and create a password. This password should be a mixture of numerical, alphabetical and special characters. The password is personal to your account and you must treat it, and any other piece of information as part of our security procedures, as confidential, and you must not disclose this information to any third party. We have the right to disable any user account or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. It is your responsibility to ensure that any information you provide us as part of the registration process is true and accurate. 

A broker administrator is responsible for making all arrangements necessary for you to have access to our site. They are also responsible for ensuring that all persons who access our site on their behalf are aware of these terms, and that they comply with them. They must keep a record of any such person who has access to the site and must notify us of any non-compliance. They must delete accounts immediately of any person who has had access to the site who leaves your employment or ceases to act on your behalf. We may require them to restrict access by any persons whom we believe to have breached these terms. We reserve the right to amend or reset user account password in the event of staff leaving your employ.

Should you access any information belonging to a third party, you must immediately exit the site and notify us. You must delete any copies of such information. You do not have our authority or permission to use any of our documents or content on your own website.

Brokers and/or third parties approved by us to act on a broker’s behalf are able to access information relating to the broker’s insureds via the site acting as their agent. Such access will terminate should the broker cease to be their agent and you must notify us of such an event. We reserve the right to restrict access to any information on the site at an insured's request.

If you have any queries or concerns in relation to the site or its security, please contact us by clicking on the following link on our site at digitalsupport@allianz.co.uk.

 

 

The site provides access to information and a number of services. including:

  • a library of 'risk topic' pages and form and checklist templates covering a variety of risk management subjects;
  • a section containing guidance about business continuity and including a 'business impact assessment' tool designed to help users identify areas of their business that could be significantly affected by interruption; and
  • information about a range of preferred suppliers offering (for Allianz Commercial policyholders only) discounted rates and products related to risk management issues.

We reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Except in the case of in-page forms designed so that you can send a message to us, Allianz does not have access to any data that might be inputted by a user, or generated as a result, while interacting with the content of this website. Consequently, activity on this website will have no effect on any past, existing or future insurance policy or claim that you might have with us.

Commentary and guidance information on our site are provided for information purposes only and are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out-of-date at any given time and we are under no obligation to update such material.

We are not responsible or liable to you for the content of any website which may be reached via a link on this website. We will not be liable for reliance upon any item contained on any third party websites. Inclusion on this website does not constitute a recommendation by Allianz of the services of the third party. They are provided as examples for information purposes only.

You may link to this site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

If you wish to make any use of material on our site other than that set out above, please send your request via our 'general enquiries' form.

  1. You are responsible for ensuring:
    (a) Security of User IDs, which enable you to access the Allianz Commercial Motor Information website (ACMI)
    (b)  User IDs and security data are for sole use and must never be disclosed or shared with other parties; and must be kept secure.
    (c)  Your access to the ACMI website is restricted to those members of your staff who need access to input/amend any data to meet the requirements of the Motor Vehicles (Compulsory Insurance) (Information Centre and Compensation Body) Regulations 2003 ("the Regulations") - and the wider requirements of the Motor Insurance Bureau (MIB).
    (d) That you only view, copy or otherwise process data on the ACMI website relating to your clients for purposes referred to in these terms.
  2. You will inform Allianz immediately if:
    (a)  Any breach of security or any incident that might breach security of ACMI website has occurred. Allianz may also need to inform the MIB.
    (b) You gain access to data other than that referred to in section (1)(d) above.
  3. It is your responsibility to fulfil any obligations you may have under the Regulations. If you are unable to access the ACMI website, then under the Regulations you may be obliged to provide relevant data by another means.
  4. Under the Regulations fines may be imposed for failure to provide data. Notification of such data is a condition of Allianz insurance policies and failure to notify such data may affect cover.
  5. You agree to supply accurate data in a timely fashion, making corrections where data is found to be invalid.
  6. Notification of data onto the ACMI website does not constitute proof of insurance or variation of any insurance cover or ensure that a claim will be paid.
  7. You confirm that you will give prior notification to your clients that:
    (i) Data supplied to the ACMI website may be made available via the MIB using the Motor Insurance Database (MID) to:
    (a) The police to check insurance details;
    (b) Persons with a valid claim in respect of a road traffic accident     (including citizens of other countries) and their agents;
    (c) Other insurers for handling claims incurred;
    (d) The MIB to facilitate its obligations to handle incurred claims;
    (e) Other insurers or third party organisations for the purpose of investigating and administering fraud enquiries.

    (ii) Data supplied to the ACMI website may be respectively made available to the MIB and used by Allianz for:
    (a) The purposes of making and responding to 4th EU Directive/MIB enquiries;
    (b) Testing;
    (c) Monitoring (i) the performance of the websites, (ii) the website’s users as site providers in respect of their legal obligations, (iii) usage of the websites, (iv) for planning and research purposes.

    (iii) Data supplied to the ACMI website may be made available to:
    (a) any agent of Allianz or MIB for fulfilling the purposes of these terms;
    b) The DVLA to identify potentially uninsured vehicles for the purpose of Continuous Insurance Enforcement (CIE).
  8. You agree that:
    (a) Allianz has the right to monitor all your activity on the ACMI website and to take appropriate action if security of data has been or may be compromised.
    (b) you will ensure that reasonable measures to prevent the introduction of malicious software to the ACMI website will be in place on all your servers or workstations which are connected to the ACMI website.
    (c) information security violations, loopholes and the like you discover in connection with these terms will be reported by you to Allianz immediately.
  9. Allianz will endeavour to pass data to the MID via the MID Update website. Data may be passed to and posted on the MID website exactly as submitted to the ACMI website. Data may be rejected by the ACMI website and/or MID because of validation controls.

Whilst we make every effort to ensure that the information contained in this site is complete and accurate, we are not liable for any errors, omissions or misleading statements on these pages or any site to which these pages connect. Anything on this site is for information purposes only and does not constitute investment advice.

Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the Allianz site. Allianz has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy statement. Thus, Allianz does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.

We reserve the right to make amendments and changes to the information on this site at any time. Unless it is clearly indicated, the information provided on this site is not intended to be an offer by us to enter into a contract with you. A contract will be formed only after we have accepted your application and have confirmed to you that a contract has been entered into.

It is your responsibility to ensure that any software downloaded onto your computer from this site is suitable and free from viruses.

Commentary and guidance information on our site are provided for information purposes only and are not intended to amount to advice on which reliance should be placed.

We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

We are not responsible or liable to you for the content of any website which may be reached via a link on this website. We will not be liable for reliance upon any item contained on any third party websites. Inclusion on this website does not constitute a recommendation by Allianz of the services of the third party. They are provided as examples for information purposes only.

Allianz and its logo are registered trademarks in the UK and other countries around the world.

The copyright and the content and images in the site belong to Allianz or the images and content are used by Allianz with the permission of the copyright owner. Note that we are not the owner of copyright in any site linked to our site and you should seek permission from the site owners before copying any materials from them.

You may print off one copy and may download extracts of any page(s) from our site for your personal reference, and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. In particular, you must ensure that any copyright or disclaimer notices remain intact.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not pass any materials from our site to any third party without our express consent to do so.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Products and services illustrated on this site are available for citizens of the UK only. The applicable law governing the contents and use of this site and any disputes arising from use of this site is English law and disputes will be subject to the exclusive jurisdiction of the English courts. The policy will be in English

Note that this site is not intended for use or distribution by a person in any country where such use or distribution of the site would be contrary to local laws or regulation.

The services described in this site are available to private individuals for their use only. You are not permitted to use this site or to copy material from the site for any commercial purpose.

If you’re getting in touch with us through our social media channels or by email we will only ever ask you for your postcode, contact telephone number, policy number, claim number or broker number.

We’ll never ask you for any personal or bank details via email or social media. If we require this information we’ll ask you to contact us by phone. Should you receive an email claiming to be from Allianz requesting personal information, please don’t respond, but please do let us know about it.

If you’re getting in touch with us by phone we will ask you for your policy number, claim number, broker number and/or postcode. Additional security questions will then be asked.

Please note that there is no guarantee that any e-mail sent to this site will be received by Allianz or that the message will remain confidential whilst being transmitted.

We reserve the right to withdraw, restrict or amend your use of this website without notice and at our absolute discretion should you not act in accordance with these terms, or your use of the site is not for lawful and proper purposes.

You must not use ‘screen scraping’, bots, any automated algorithm, device, method, system, software or manual process to access, use, search, copy, monitor or extract pricing information for any purpose other than the private insurance of your own animals. You must not obtain any unauthorised, false or fraudulent quotes / purchases of insurance.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. You must not access any area of the site identified as a restricted area unless you have been specifically authorised by us to do so.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.