Designed to cover the legal costs associated with certain legal actions, we provide an extensive range of ATE and BTE solutions.
Allianz Legal Protection
As a specialist legal expenses provider and part of the Allianz Group, we’ve offered legal protection solutions since 1986.
Through After the Event (ATE) schemes for solicitors, we cover personal injury and clinical negligence claims. Our Before the Event (BTE) solutions for insurers and intermediaries protect personal household and motor customers, as well as commercial motor, business, and property owners.
Legal expenses from Allianz Legal Protection
Before the Event insurance
Provides cover for the legal expenses associated with pursuing or defending certain legal claims. It also ensures that individuals and businesses have access to legal representation in case of a legal dispute.
At Allianz Legal Protection, we distribute BTE insurance via insurers of motor, home or commercial policies, brokers, and specialist outsourced claims handling providers.
After the Event insurance
Provides cover against the financial burden incurred if a legal action is unsuccessful, including opponent's solicitor’s costs, expert reports, barrister’s fees, and court fees. ATE is purchased after the specific legal event - such as an accident, injury, or the initiation of legal proceedings - has occurred.
At Allianz Legal Protection, we provide personal injury and clinical negligence schemes to expert law firms through our Equity, PAID and PAID+ solutions.
Allianz Legal Protection News
ALP Management and Business Development Teams
Regulatory and customer commitment
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Regulatory commitment
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Customer commitment
Regulatory commitment
It is our commitment to uphold a regulatory culture which is compliant with all regulatory principles and rules, day in, day out.
Embracing the principles and rules of regulation and embedding them within our business is a collective responsibility. It is not only good for business but also a fundamental requirement for us all if we are to be the most successful competitor in our chosen markets. We aim to have a positive, open and constructive relationship with with our regulators, the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA).
Customer commitment
We will treat our customers fairly and consistently, as we would wish to be treated ourselves.
Fair understanding and communication
We will:
- conduct appropriate customer research to help design our products and services.
- ensure that our customers understand their responsibilities and obligations.
- provide information which enables customers to make informed purchase decisions.
- use written and spoken language that is relevant, easy to understand and avoids unnecessary complexity.
- be clear about product terms and prices.
- ensure that customers understand what they pay for.
- aim to ensure that our customers do not experience any surprises.
Fair service and distribution
We will:
- give our customers the services they have paid for.
- respond promptly, in a friendly manner.
- only use customer information for the agreed purpose.
- ensure appropriately trained staff are available.
- inform customers of the nature of our relationships with intermediaries.
- ensure that commission structures do not encourage the promotion of unsuitable products.
Fair claims
When our customers make a claim we will:
- ensure the customer is clear about the progress of theclaim at every stage and the timescale of the claim.
- be empathetic and understanding.
- act promptly and efficiently.
- ensure the customer understands the extent of acceptance of their claim and any limiting policy terms and conditions.
- explain the reasons for our decisions.
Fair feedback and complaints
When our customers offer feedback, or express dissatisfaction, we will:
- listen to them carefully.
- respond quickly and effectively.
- learn from the feedback and use it to continually improve our service.
Contact us
Call us 0370 243 4340
Monday to Friday 9.00am - 5.00pm
Make a claim
Call 0370 243 4340
Lines are open 24 hours a day, 7 days a week.
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This promotional material is intended for law firms use only and no-one else should rely upon it.
It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.
It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.