Existing home insurance customers

You can manage your account online, but don't forget, if you need to claim we're only a phone call away. 

Thanks to all our customers who've rated us on Trustpilot - 4.5 stars out of 5 is Excellent!

You're in complete control of your Allianz Home Insurance account, so you can make changes, update or check on your policy, 24/7.

If you have any Allianz Home Insurance related queries, or need to tell us about a technical difficulty, please email us.

We'll usually get back to you within 24 hours, sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.

For more policy information, head to your account where you can check your documents. For a brief outline of what's covered, visit our compare home insurance page. 

Before you claim: 

  • No need to let us know if you’re not going to claim.
  • You should only claim if it’s for more than your total excess.
  • Reporting theft? To claim, you’ll first need a crime reference number from the police.

    When you're ready to claim, give us a call.