We're experiencing a temporary delay in sending and receiving customer emails – please bear with us while we fix the issue. If it can wait, please hold off emailing today – and if you're already waiting on a reply, there's no need to send another.
Thanks for your patience.
If your emergency is urgent and you have home emergency cover, call us on: 0330 678 5239.
Our emergency cover phone lines are open 24 hours a day, 365 days a year.
Calls may be recorded. For Text Phone, first dial 18001.
Starting your Allianz Online Home Insurance claim online is simple and convenient. There's no waiting in line and you can do it in your own time.
If a claim is reported between 8am and 3pm (Monday to Friday), we'll get back to you by the end of the day. If you report a claim outside of these times, we'll get back to you by the end of the next working day.
Find out more about our claims process.
If you can't log your claim online, please call us on: 0330 678 5015
Lines are open...
Monday - Friday: 8am - 6pm
Saturday: 8am - 4pm
Calls may be recorded. For Text Phone, first dial 18001.
You can make changes, update or check on your policy, 24/7.
If you have any Allianz Online Home Insurance related queries, or need to tell us about a technical difficulty, please email us at digitalhelp@allianz.co.uk.
To help us find your policy, please include your full name and postcode.
We'll aim to get back to you within 1 working day.
Sometimes it may take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.
You can view your documents in your Allianz account. Request these and other documents in braille, large print or audio format by emailing us.
