- Log in to your account.
- Select 'Your home'.
- Select 'Make changes'.
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Existing home insurance customers
Allianz Home Insurance is straightforward. You can make changes and update your policy, 24/7 in your online account. If you need to claim, we're a phone call away.
First things first, what would you like to do?
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Change my policy
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Make a claim
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How-to guides
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Get in touch
You can make changes to your policy 24/7 – simply:
Need to make an urgent claim?
If your emergency is urgent and you have home emergency cover, call us now.
Our emergency cover phone lines are open 24 hours a day, 365 days a year.
Calls will be recorded. For Text Phone, first dial 18001.
Make a home insurance claim
Starting your Allianz home claim online is simple and convenient. There's no waiting in line and you can do it in your own time.
If a claim is reported between 8am and 3pm (Monday to Friday), we'll get back to you by the end of the day. If you report a claim outside of these times, we'll get back to you by the end of the next working day.
Find out more about our claims process.
If you can't log your claim online, please call our claims line. You can even call us from abroad.
Lines are open...
Monday - Friday: 8am - 6pm
Saturday: 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.
We've put together some handy how-to guides to help you stay in control of your cover
You're in complete control of your Allianz home insurance account
You can make changes, update or check on your policy, 24/7.
If you have any Allianz home insurance related queries, or need to tell us about a technical difficulty, please email us.
To help us find your policy, please include your full name and postcode.
We'll aim to get back to you within 1 working day.
Sometimes it may take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.
Your free 3-month SportsPass
Allianz home insurance policy documents
You can view your documents in your online account. Request these and other documents in braille, large print or audio format by emailing us.
