All you need to know about claiming on your home insurance

We make it simple to claim on your home insurance, in four easy steps...

STEP 1

What to do first

Starting your Allianz home claim online is simple and convenient. There's no waiting in line and you can do it in your own time.

Start your online claim

If you can't log your claim online, please call our claims line. You can even call us from abroad.

Lines are open...
Monday - Friday: 8am - 6pm
Saturday: 8am - 4pm

Calls will be recorded. For Text Phone, first dial 18001.

When you report your claim, tell us as many details as you can. The more information you can give us during your first report, the quicker we can process your claim.

We may ask to see some documents, like photos, quotes, invoices or receipts. We'll let you know what we need and how you can send them to us.

After that, we take over, keeping in touch regularly to let you know what's happening.

If you purchased Home Emergency Cover and require home emergency assistance you can use our online notification form or call us*

*Lines open 24 hours a day, 365 days a year. For Text Phone, first dial 18001. Calls will be recorded.

STEP 2

The claims team springs into action

If we asked you for documents, we may be able to validate your claim based on the information you've sent us. We'll settle your claim via a repair, replacement item(s) or a cash payment.

If not, it's likely we'll organise a supplier to help with your claim. They will contact you within 48 working hours (4 hours if an emergency). In some cases, we may also arrange for an inspector to visit your property.

If your claim is straightforward, we sometimes give our suppliers full authorisation to process your claim. In this case, they become your first point of contact.

Once our supplier has validated your claim, they work with you until the claim's settled. Again, your settlement could be repairs, replacement item(s) or a cash payment.

STEP 3

What happens next

If we identify that a third party is liable for your damage or loss, we will look to recover costs of the claim from the other side, including any excess you may have paid.

Some claims may be covered by other insurance policies you have through other services, like a travel provider, bank or mobile phone provider. Where dual cover is in force, we will ask for this information and seek a contribution from the other insurer.

STEP 4

Completion

Once everything has been finalised and payments made, your claim is then closed.

You can still get in touch if you have any questions about your claim - we'll be very happy to help.