Privacy and Legal notices

Our Privacy Notices, explain how we collect, use and share Personal Information. Personal Information means any data relating to you, other people named on the quote, policy, report or claim, another living individual who is identifiable by us or in a professional capacity when working for or as a business, and have a business relationship, transact business with us or provide us with a service. If you provide us with Personal Information about someone else, we’ll assume that you have their permission to do so, where required. It is your responsibility to let any named person know about who we are and how this information will be processed.

At Allianz, we are committed to keeping your privacy and Personal Information protected and take the responsibility for the security and management of your Personal Information seriously. We use a combination of technical, organisational and physical measures to make sure the way we collect, use, share, and store Personal Information meets both applicable regulations and our own high standards.

We have separate Privacy Notices for our different types of products and services, so if you have multiple policies, you may need to review more than one Privacy Notice.

Allianz Online Car and Home Insurance Privacy Notice

1. Privacy Notices: Introduction

Your privacy and Personal Information are important to us, and we are committed to keeping it protected. As the data controller, we are responsible for decisions about how your Personal Information will be processed and managed. We’ve tried to make this Privacy Notice as clear and transparent as possible, so you are confident about how we use your Personal Information. This Privacy Notice explains how we collect, store, and share Personal Information. You will also find details regarding your rights under data protection laws and how you can contact us.

If you'd like a printed copy of this Privacy Notice, please contact the Data Rights team (see section 12). You can get this and other documents from us in braille, large print or audio format please visit our accessibility page here for more options.

2. Who we are and whose Personal Information we collect

When we refer to “we”, “us” and “our” in this notice it means Liverpool Victoria Insurance Company Limited (LVIC). Allianz Online is a trading name of LVIC which is part of the Allianz Group, including insurance companies, insurance brokers and other companies owned by the Allianz Group. Please click here to see a detailed list of these companies. When we say “you” and “your” and “individuals” in this Privacy Notice, we mean any living person whose Personal Information we receive in connection with the services and products we provide including:

anyone seeking an insurance quote from us or whose details are provided during the quotation process;
policyholders and anyone named on or covered by the policy;
anyone who may benefit from or be directly involved in the policy or a claim, including claimants, witnesses or other individuals involved;
your participation in promotions and market research;
your use of our apps and websites, as well as details from the devices you use to interact with our apps and websites.

3. The types of Personal Information we collect

We only collect information that we need, and have strict controls to keep it safe. The information we collect will depend on our relationship with you. We collect the following types of Personal Information so we can complete the activities in Section 5, How we use Personal Information:

basic Personal Information, such as name, age and contact details;
family, lifestyle and social circumstances information, such as marital status, dependents and employment type;
identification information, including government issued identification numbers for example driving licence;
information relating to children in some circumstances, for example, where a child is a beneficiary under a policy or is involved in a claim;
product information relating to the things you want to insure;
vehicle and driving related information, for example restrictions or endorsements, convictions, vehicle details including MOT and vehicle ID number;
fraud and sanctions information, including identification checks and background insurance risk details including previous claims information;
credit assessment information from credit agencies such as credit ratings;
financial information such as direct debit or payment cards details;
claims information, including information about the claim collected from you and third parties for example witnesses;
audio, photographs and/or video, including surveillance to help us manage policies and assess claims;
tracking and location information, if it is relevant to the insurance policy or claim;
accessibility details if we need to make reasonable adjustments to help;
authentication information, for example account log in and passwords so you can access your Allianz Online account;
marketing and communications preferences including information collected from your devices relating to your use of our websites, via the use of cookies (see Section 10, Marketing below).

In certain circumstances, we may request and/or receive special category or sensitive Personal Information about you. We would only collect this information if it is relevant to the insurance policy or claim or where it is necessary for a legal obligation:

health information, including details of your current or former physical or mental health;
criminal information, driving licence endorsements, fixed penalties or pending prosecutions for any motoring offences and alleged offences, criminal proceedings, outcomes and sentences (previous criminal convictions, bankruptcies and other financial sanctions such as County Court Judgments).

4. Where we collect Personal Information

We collect Personal Information direct from individuals, their representatives or from information they have made public, for example, on social media.

We also collect Personal Information from other persons or organisations, for example:

price comparison websites, where you have purchased our product or service through one of these third parties;
other insurers or service providers who underwrite the insurance or provide the services for our products for example insurance investigators and claims service providers;
third parties involved in your product or claim, for example, claimants, witnesses or business partners;
credit reference agencies and debt advisors;
financial crime, fraud prevention or uninsured detection agencies, databases and sanctions lists for example, the Motor Insurance Database (MID), the Motor Insurance Anti-Fraud and Theft Register (MIAFTR), MyLicence and the Claims and Underwriting Exchange (CUE), Employers' Liability Tracing Office (ELTO) and Insurance Fraud Bureau (IFB);
government agencies and regulatory bodies including emergency services, the courts and the Driver and Vehicle Licensing Agency (DVLA);
industry regulators for example the Financial Conduct Authority (FCA), Prudential Regulation Authority (PRA), Information Commissioner’s Office (ICO) and the Financial Ombudsman Service (FOS);
other third party suppliers including actuaries, medical, legal practices and other professional service firms;
insurance industry bodies and databases including the Association of British Insurers (ABI) and Motor Insurers' Bureau (MIB);
providers of marketing and advertising services;
third parties in connection with any acquisition of a business by us;
other Allianz Group companies.

5. How we use Personal Information

We collect and use Personal Information in accordance with applicable data protection laws. In order to use your Personal Information as described in this Privacy Notice, we must have a legal justification, known as a lawful basis which will be one of the following:

Contract - to arrange, underwrite and manage our products and services including processing payments, handling claims, providing recovery services and carrying out engineering inspections;
Legal obligations - to administer third party claims, deal with complaints, prevent financial crime and to meet our responsibilities to our regulators;
Consent - to send marketing material and run promotions about our products and services.

We also use Personal Information for the legitimate needs of our business. This includes, but is not limited to:

managing our business and developing our commercial activities including improving, and personalising our products, products, service, risk selection and pricing;
providing you with information about your product or our services related to your product;
improving the relevance of our advertising and marketing campaigns and identifying advertisement audiences;
conducting market research and enhancing customer service;
helping to detect and prevent fraud and financial crime for example by carrying out fraud, sanctions and anti-money laundering checks. Where we suspect financial crime or fraud through information obtained as a result of our investigations, we may cancel any policies you may have with us, retain any premiums paid, be unable to pay any claim or offer you the requested product or service;
developing and improving our administration, training, security services and insurance applications;
providing a service that keeps our customers and suppliers safe by identifying vulnerability to better meet their needs;
facilitating the purchase, sale, transfer or disposal of any part of our business;
sharing your Personal Information with other Allianz Group companies when you submit an insurance application and or claim for the purposes of fraud detection and prevention.

Please refer to Section 6, to understand how we share your Personal Information in further detail.

There is no obligation to provide us with Personal Information, but we cannot provide our products and services without it.

6. Sharing your Personal Information

We only share your Personal Information when necessary for the purposes stated in Section 5: How we use Personal Information.

We may share Personal Information with:

price comparison websites who help us arrange, manage and underwrite our products and provide our services;
other insurers, and reinsurers who provide services for our products;
companies who help us check your identity and evaluate your insurance risk;
financial crime, fraud prevention, uninsured detection agencies, sanctions checking and third parties who maintain fraud databases and lists;
government agencies and law enforcement;
credit reference agencies and debt advisors;
relevant third parties if they are making a claim against you;
our approved suppliers to help deal with claims or manage our benefit services, for example, vehicle repairers, legal advisors, insurance investigators and loss adjusters;
other third party suppliers including actuaries, auditors, medical, legal practices and other professional service firms;
regulators who monitor and enforce our compliance with regulation and insurance industry bodies and databases;
providers of data services and data analysts who support us with developing our products and enhancing customer service and experience;
external agencies for market research purposes;
third parties in connection with the sale, transfer or disposal of our business;
other Allianz Group companies;
other companies within the global Allianz Group (visit here (www.allianz.com) for more details).

Some of the organisations we share information with may be located outside of the UK. For further information, please see Section 7, International Data Transfers.

Giving someone permission to talk to us about your policy

We can only talk about the policy to you or someone we’re satisfied that you have authorised to talk to us, on your behalf, after we’ve carried out validation checks.

Multiple policies at the same address

We may provide a discount if there’s more than one policy at the same address. This could result in anyone at the address who has a policy or quote with us being made aware that someone else living at the address also has insurance with us.

Bank account and payment card details

We use a secure payment processor for all card payments. When a payment is processed, we share the details of the payer, such as the cardholder name and billing address, with the processor. We also share with them contact details provided by you so your bank can authenticate the transaction and help protect you against fraud. In response, we receive a unique transaction code and an extract of your card number, which we store as a record of the transaction.

You can choose to renew your insurance automatically using these card details – just let us know when you buy your policy. You can change this at any time.

You can also choose to use these card details again, if you make any changes to the policy. If you pay by monthly instalments, we’ll process your bank account details so we can set up a direct debit with you.

How third parties use data

Motor Insurer’s Bureau

We work in partnership with the Motor Insurers’ Bureau (MIB) and associated not-for-profit companies who provide several services on behalf of the insurance industry. At every stage of your insurance journey, the MIB will be processing your Personal Information and more details about this can be found via their website: mib.org.uk. Set out below are brief details of the sorts of activity the MIB undertake:

checking your driving licence number against the DVLA driver database to obtain driving licence data (including driving conviction data) to help calculate your insurance quote and prevent fraud;
checking your ‘No Claims Bonus’ entitlement and claims history;
prevent, detect and investigate fraud and other crime, including, by carrying out fraud checks;

Maintaining databases of:

Insured vehicles (Motor Insurance & Policy Data or Motor Insurance Database);
Vehicles which are stolen or not legally permitted on the road (Vehicle Salvage & Theft Data or MIAFTR);
Motor, personal injury and home claims (CUE);
Employers' Liability Insurance Policies (Employers’ Liability Database)

managing insurance claims relating to untraced and uninsured drivers in the UK and abroad;

working with law enforcement to prevent uninsured vehicles being used on the roads;

supporting insurance claims processes.

Credit Reference Agencies

To process your application, renewal or claim, we supply Personal Information about you or anyone on the policy to Credit Reference Agencies (CRAs) and they will give us information, such as financial history. We do this to assess creditworthiness and affordability, check identity, make pricing and underwriting decisions, manage policies, trace and recover debts and prevent fraud and other financial crime. We’ll also continue to exchange information with CRAs on an ongoing basis, including settled accounts and any debts not fully repaid on time.

CRAs will share Personal Information with other organisations. This will be linked to the Personal Information of any joint applicants or other financial associates. The identities of the CRAs and the ways in which they use and share Personal Information are explained in more detail at www.experian.co.uk/crain, www.transunion.co.uk/crain and www.equifax.co.uk/crain.

7. International Data Transfers

In the event that we, or third parties acting on our behalf need to transfer, store, or process Personal Information outside of the UK, we will ensure that this process is carefully managed with appropriate safeguards in place to protect your privacy rights. This can include transfers to countries that the UK considers will provide adequate levels of data protection (such as countries in the European Economic Area) or by putting contractual obligations in place with the party we are sending information to.

Transfers within the Allianz Group are covered by an intra-group agreement which contractually obliges each group company to ensure that your Personal Information receives an adequate and consistent level of protection wherever it is transferred within the Group (see Section 15, Binding Corporate Rules).

8. Automated Decision Making

We use automated processes to make decisions which can affect the products, services, deliverables or features we may offer you now or in the future, or the price we charge for them. These automated processes use Personal Information provided by you, other information about you provided by third parties, including public databases, and information about the risk of insuring you to inform our business decisions including, product design, customer journeys and marketing strategy.

When we provide you with a quote we’ll use an automated underwriting engine that takes into account the Personal Information you provide. We validate this Personal Information by carrying out checks to confirm your identity and enrich it with information provided by third parties.

We assess the information to help determine the likelihood of a claim being made, how much it might cost. This assessment is based on various factors including information about the area you live in such as the likelihood of crime and the cost of repairs. Insurers use different weightings to price insurance and this rating is confidential to each insurer.

Once we have a view of your insurance risk we can decide whether or not to offer insurance, the price of the policy and whether we can offer the option to pay monthly.

We also make automated decisions throughout the life of your policy, e.g. before offering you a renewal or when dealing with a claim.

To help us prevent and detect crime we evaluate and predict whether your conduct when accessing our products or services suggests a risk of fraud. Behaviour consistent with that of known money launderers, inconsistent submissions or deliberately hiding your true identity, may result in us refusing to offer you insurance and deliverables or accepting your claim.

If you’ve chosen to receive marketing information from us, profiling and automated decision making will be used to make our marketing more relevant, e.g. personalising the channels used to market to you, the marketing messages you receive and the offers you’re sent.

Where we make an automated decision that has a legal or substantially similar effect, you may request a team member to review that decision. We’ll consider your comments and assess whether the decision was made correctly.

9. Artificial Intelligence

We use Artificial Intelligence (AI) and Machine Learning (ML) technologies help us make decisions, identify trends, and improve how we deliver our services. Personal Information is processed to perform profiling and data analysis to build, train and audit models and algorithms including those used in our Automated Decision Making.

AI refers to a system’s ability to carry out tasks usually associated with human intelligence, such as learning, problem-solving and decision-making. ML is a type of AI that enables systems to learn from information and make predictions or suggestions based on that learning. The use of these technologies is subject to regular audits and human oversight to ensure they operate fairly, transparency, and without bias.

We use models, algorithms and analytical tools for purposes which could include:

improving our products and services - for example, by reviewing complaint patterns, understanding website performance or identifying where we can streamline our processes;
predicting future events - such as assessing insurance risk, the likelihood of a claim being made, or whether a claim could be fraudulent;
managing claims - such as assessing liability or processing claims;
maintaining data quality - by checking how our systems, tools and models are performing.

To support this work, we may combine your Personal Information with information about other customers or with information obtained from trusted third parties. We may also use Personal Information provided during a quote, even if you did not take out a policy with us.

We only use Personal Information for these purposes where we’re satisfied it is fair, lawful and complies with data protection law, the Equality Act 2010 and FCA requirements. We also carry out checks to minimise the risk of unfair bias or discrimination and use statistical techniques to ensure the information we rely on is accurate and meaningful.

Where practical, we pseudonymise Personal Information before it is used in analysis. This means removing details that directly identify you (such as your name) and replacing them with a unique code or reference. This helps us protect your privacy while still gaining insights from the data.

10. Marketing

We may send you marketing information about our products, services, promotions, competitions, prize draws, and business updates from Allianz Group, including Allianz companies within the EU if you’ve given us permission. These communications will be sent and displayed to you based on your marketing preferences.

We try to limit marketing and only send you offers and promotions that you might be interested in, based on Personal Information we have about you and profiling that we have carried out (further details can be found under the sub-heading ‘Marketing profiles’ below).

You can let us know at any time if you no longer wish to receive marketing messages. The simplest way to do this is to click on the unsubscribe link on emails, or by emailing digitalhelp@allianz.co.uk.

Please note that opting out of one type of marketing, e.g. email or telephone, doesn’t mean you will be opted out of all marketing. Please consider this when you manage your preferences.

Opting out of marketing won't stop you from receiving important service related information that we need to tell you about relating to your policy or claim.

Cookies

To provide you with a personalised online experience we rely on third party advertising technology, for example, the deployment of cookies or small text files on our website or pixels within emails. These collect information about your interactions with us and analysis of your customer behaviour, including your use of other websites. This technology is used to optimise what you may see on our websites and deliver content when you are browsing elsewhere. We do this to provide you with advertising that we believe may be relevant for you, as well as to improve our own products and services.

For further information about cookies and other technologies we use on our website and how to manage cookies, please see our Cookie Policy.

Marketing profiles

We process your Personal Information to determine the most relevant products, services, offers or benefits to offer you and to decide the appropriate time and channel for offering them to you. We work with selected partners to display relevant online and offline advertisements, such as on third-party websites, social media platforms and On Demand TV. Information obtained in relation to one product may be used in relation to marketing other products from the Allianz Group.

To understand who our customers are, we share Personal Information with media agencies, social media and other online platforms to create profile using your Personal Information together with information relating to other individuals to determine what advertisements may be of interest to individuals with similar characteristics to you.

Prize Draws / Competitions

If you enter any of our competitions, prize draws and similar promotions we will process your personal details to administer your entry including, selecting winners, advising promotion outcomes and sending prizes to the nominated address. We may use third party fulfilment partners to assist us in administering promotions, including contacting you on our behalf. Please refer to the specific terms and conditions of the competition, prize draw or promotion that you are entering for further details about how we use and share your Personal Information.

In accordance with the rules of the Advertising Standards Authority, we may publish or make publicly available information that indicates that a valid award has taken place. If we do this, only your surname, country and, if applicable, your winning entry, will be published. You have the right to object to this use of your Personal Information

11. How long we keep Personal Information

We keep Personal Information for as long as is reasonably required for the purposes explained in this Privacy Notice.

We also keep records, which may include Personal Information to meet statutory and regulatory obligations. For example, we are required to retain an accurate record of your dealings with us, so we can respond to any complaints or challenges you or others might raise later.

To support us in managing how long we hold your data and our record management, we maintain a Data Retention Policy which includes clear guidelines on retention and deletion.

12. Know your Data Rights

Under data protection law, you have legal rights in relation to your Personal Information that we need to make you aware of.

We may ask you for proof of identity when you make a request to exercise any of these rights. We do this to ensure we only disclose information to the right individual.

We aim to respond to all valid requests within one calendar month, however, we may extend this if we deem the request to be complex and will inform you. We may also ask additional questions to help us with your request.

The rights available to you depend on our reason for processing your Personal Information and we may not always be able to do what you have asked, however, we will always explain this to you.

You have the right to:

The right of access – you can request a copy of the Personal Information we hold about you, subject to certain exemptions (a Subject Access Request);
The right of rectification – we do our best to ensure that your Personal Information is accurate and up to date, if you believe our information is inaccurate or incomplete you can request that we update or correct it;
The right to be forgotten – you can ask us to delete your Personal Information from our records, but this right only applies if it is no longer needed for the original purpose. This isn’t an absolute right and we have to balance your request against other factors such as legal or regulatory requirements;
The right of restriction – you can ask us to restrict the processing of your Personal Information. This isn’t an absolute right and we may not be able to comply with your request;
The right to data portability – In some cases, you can ask us to transfer Personal Information that you have provided to us, to another third party of your choice;
The right to object – you can object to us processing your Personal Information and we will either agree to stop processing or explain why we are unable to;
The right to withdraw consent – you can ask us, at any time, to stop processing your Personal Information for marketing purposes;
The right to make a complaint – If you have concerns about how we process your Personal Information or are not satisfied with our handling of a request you have made in relation to your data rights, you can make a complaint.

You can also ask us to have a team member review an automated decision.

If you want to find out more more or to exercise these rights, you can do so by writing to: Data Rights, Allianz Online, PO Box 5291, Worthing, BN11 9TD or by emailing: dataprotectionofficer@allianz.co.uk

To submit an individual right request, please use the button below: Exercise Your Rights, powered by OneTrust Privacy web form

Exercise your rights

13. Data Privacy Officer

If you have any questions about this Privacy Notice or how we use your Personal Information, please contact our Data Protection Officer:

address: Allianz Insurance plc, PO Box 5291, Worthing, BN11 9TD

email: dataprotectionofficer@allianz.co.uk

phone: 0330 102 1837

If you have concerns about how we process your Personal Information or are not satisfied with our handling of a request you have made in relation to your data rights, you can make a complaint to the Information Commissioner’s Office on 0303 123 1113 or visit ico.org.uk/concerns.

We ask that you please attempt to resolve any issues with us first before contacting the ICO.

14. Privacy Notice updates

This Privacy Notice is updated to take into account any changes to our business activities or to comply with legal requirements. This Privacy Notice was last updated in June 2026.

15. Binding Corporate Rules

The Allianz Binding Corporate Rules (BCRs) provide you with information on the rules governing the international transfer of personal data between Allianz Group companies operating in the European Economic Area (EEA) and Allianz Group companies outside that area.

The Allianz BCRs also describe your rights in respect of such transfers, what to do if you want to exercise your rights or complain about such transfers, and how to contact us.

The latest Allianz BCR can be found here and an up-to-date list of Allianz Group companies who have committed to comply with them can be found here.

Allianz Personal Broker Privacy Notice

How we use personal information

This document explains how we collect, use and store personal information relating to individuals in a professional capacity when working for/as businesses who have a business relationship or transact business with us or provide us with a service, such as brokers. When we refer to individuals, this includes any identifiable living person whose personal information we receive in connection with entering into and administering business relationships.

We want you to be confident about how we use personal information. As a regulated company and data controller, we take the responsibilities for the security and management of personal information seriously. That is why we invest in our systems and processes to make sure the way we collect, use, share, and store the information meets both the regulatory and our own high standards.

Who we are and how to contact us

When we refer to “we”, “us” and “our” in this notice it means Liverpool Victoria General Insurance Group (LVGIG), Liverpool Victoria Insurance Company Limited (LVIC), and Highway Insurance Company Limited (HICO), which are all part of the Allianz UK Group which includes insurance companies, insurance brokers and other companies owned by the Allianz UK Group.

Please see link for a detailed list of these companies.

The data controller of any personal information given to us about you is either Liverpool Victoria Insurance Company Limited (Broker ABC Car Insurance) or Highway Insurance Company Limited (All other Allianz Personal Broker products). If you have any questions about how we process personal information, please get in touch with us by writing to: GI Customer Support, LV=, County Gates, Bournemouth, BH1 2AT or by emailing datarights@allianz.co.uk.

You can also contact our Data Protection Officer by writing to: Data Protection Officer, 57 Ladymead, Guildford, Surrey, GU1 1DB, or via email at dataprotectionofficer@allianz.co.uk

Personal information rights

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

You have the right to:

access the personal information we hold about you
correct personal information you think is inaccurate or to update information you think is incomplete
have personal information deleted in certain circumatances
restrict us processing personal information, under certain circumstances
receive personal information in a portable format – this only applies to information you have provided to us
object to us processing personal information, under certain circumstances

You can also ask us to have a team member review an automated decision.

If you want to find out more or to exercise these rights, please let us know by writing to: Data Rights, 57 Ladymead, Guildford, Surrey, GU1 1DB, or by emailing datarights@allianz.co.uk.

To submit an individual right request, please click here.

Exercise your rights

How we collect, use and share personal information

We only collect information that we need and have strict controls to keep it safe. We collect personal information as part of business to business relationships when you are acting on behalf of an organisation/business.

The personal information collected is used to administer, manage and service our business agreements. We collect personal information such as name, address, email address, telephone number, date of birth and financial details. Information will be held in digital and / or paper files.

We collect personal information when you provide information to us through online or paper business application forms or when you contact us by telephone or email.

The personal information we collect will be used by us and third parties who process information on our behalf which includes other companies within the global Allianz Group www.allianz.com.

Legal grounds for processing personal information

We process personal information to carry out our responsibilities resulting from any business or commercial agreements that are entered into with us, and for the purpose of fulfilling our contractual obligations.

As a regulated financial services organisation, we are required to comply with legal and regulatory obligations. This includes meeting responsibilities we have to our regulators, tax officials, law enforcement and any other legal responsibilities we have such as the prevention, detection and reporting of fraud and other financial crime.

We will process personal information for our legitimate interests, when we have a business reason to do so. This includes but is not limited to:

developing, improving, and personalising our products, pricing and services
enhancing our service and relationship (e.g. market research, business analysis, providing relevant product and service information)
providing you with business to business marketing information about our services or products
helping to detect and prevent fraud and financial crime
developing and improving our administration, security systems and insurance applications
sharing it with third parties in the event of organisational change (e.g. if we bought or merged with another organisation)
sharing personal information with other companies within the Allianz UK Group
conducting discussions prior to entering and agreement

If we need consent to process personal information, we will ask for this first. This consent can be withdrawn at any time.

Bank account and payment card details

It may be necessary for us to process your bank account or payment card details during our relationship with you. We use a secure payment processor for all card payments. When a payment is processed, we share the details of the payer, such as the cardholder name and billing address, with the processor. We also share with them contact details provided by you so that your bank can authenticate the transaction and help protect you against fraud. In response, we receive a unique transaction code and an extract of your card number, which we store as a record of the transaction.

International transfers

In the event that we process personal information outside the UK, the processing in those locations is protected by UK and European data standards.

If the information you provide to us is transferred to countries outside the UK and the European Economic Area (EEA) by us or our suppliers, steps will be taken to make sure appropriate security measures are in place with the aim of ensuring that your privacy rights continue to be protected.

The industry Databases and Institutions we check and exchange information with

Financial crime and fraud prevention agencies

The personal information we have collected (e.g. we have to screen at firm and director level of anyone we remunerate) will be shared with crime and fraud prevention agencies, including their members, law enforcement and other relevant organisations. Allianz Personal Broker and these organisations will use it to prevent financial crime and fraud and to verify your identity. If financial crime or fraud is detected, you could be refused certain services, finance or employment.

Regulatory bodies

Personal information will be used or disclosed as required to regulators, for example Financial Conduct Authority (FCA), The Prudential Regulation Authority (PRA), Information Commissioner’s Office (ICO) and Financial Ombudsman Service (FOS), to monitor and enforce our compliance with any regulation.

Credit reference agencies (CRA)

In accordance with the terms of business agreement, we will supply personal information about Directors and other professional business clients to credit reference agencies (CRAs) and they will give us information, such as financial history. We do this to assess creditworthiness, check identity, trace and recover debts and prevent fraud and other financial crime.

We will also continue to exchange information with CRAs on an ongoing basis, including settled accounts and any debts not fully repaid on time. CRAs will share personal information with other organisations. This data will also be linked to the data of any joint applicants or other financial associates.

The identities of the CRAs and the ways in which they use and share personal information are explained in more detail at experian.co.uk/crain, www.transunion.co.uk/crain and equifax.co.uk/crain.

Public information

We may use public information (such as the FCA register, electoral roll, county court judgements, bankruptcy or repossessions).

Social media and published information

We may use published information, including social media, for prevention and detection of fraud.

Marketing

We’ll use personal information to identify appropriate audiences for our advertisements. The selected partners we work with to do this do not use your information for their own purposes and we make sure they delete it once we’ve identified advertisement audiences. We work with selected partners to display relevant online and offline advertisements, such as on third-party websites, social media platforms.

We may send you marketing information by email, post, phone and/or SMS related to our products and services. If you do not want to receive marketing, you can contact dataprotectionofficer@allianz.co.uk to opt out.

If you opt out of marketing, this will not stop you from receiving important service related information that we need to tell you relating to our business relationship.

Automated decision making, profiling and artificial intelligence

We use the personal information you provide us, information we already hold about you, information about you provided by third parties and information about the risk of insuring you to inform our business decisions (e.g. product design, pricing, customer journeys or marketing strategy). We use profiling and automated decision making to help determine the prices, policy terms, relevant products/services, when you research or ask for a quote, buy insurance, make any changes, renew or make a claim.

When you ask for a quote, we’ll use an automated underwriting engine that takes account of the information you provide on your quote. We may also validate information you provide against other records we hold about you in our systems and third-party databases, including public databases. We take account of all of the information available to us to help determine the likelihood of a claim being made, how much it might cost and we use that assessment to decide whether or not to offer insurance, the price of the policy and whether we can offer the option to pay monthly.

When you have a policy with us, we’ll use an automated underwriting engine so we can offer you a renewal quote. We may use your information to perform analytics and make sure we’re pricing our products appropriately. If you need to make a claim under a policy, we use automated systems to help manage and settle the claim. We take account of the information we hold about you, details of the policy and details of the claim. We may also validate the claim against third-party databases, including public databases. We use the information to determine the cost of the claim and how to settle the claim such as repairing, replacing or providing cash settlement.

To help us prevent and detect crime, we evaluate and predict whether your conduct accessing our products or services suggests a risk of fraud. You may automatically be considered to pose a fraud or money laundering risk if our processing of your personal information:

Reveals your behaviour to be consistent with that of known money launderers;
Is consistent with your previous submissions;
Reveals that you appear to have deliberately hidden your true identity;

This activity is essential to allow us to decide whether there’s a risk of fraud, which may result in us refusing to offer you insurance or accepting your claim.

We also use artificial intelligence (AI) and machine learning (ML) technologies. These tools help us make decisions, identify trends, and improve how we deliver our services. AI refers to a system’s ability to carry out tasks usually associated with human intelligence, such as learning, problem-solving and decision-making. Machine learning is a type of AI that enables systems to learn from data and make predictions or suggestions based on that learning. The use of these technologies is subject to regular audits and human oversight to ensure they operate fairly, transparency, and without bias.

We use models, algorithms and analytical tools for purposes which could include:

Managing claims - such as assessing liability or processing claims;
Improving our services - for example, by reviewing complaint patterns, understanding website performance or identifying where we can streamline our processes;
Predicting future events - such as assessing insurance risk, the likelihood of a claim being made, or whether a claim could be fraudulent;
Maintaining data quality - by checking how our systems, tools and models are performing.

To support this work, we may combine your personal information with data about other customers or with information obtained from trusted third parties. We may also use personal information provided during a quote, even if you did not take out a policy with us.

We only use data for these purposes where we’re satisfied it is fair, lawful and complies with data protection law, the Equality Act 2010 and FCA requirements. We also carry out checks to minimise the risk of unfair bias or discrimination and use statistical techniques to ensure the data we rely on is accurate and meaningful.

Where practical, we pseudonymise personal information before it is used in analysis. This means removing details that directly identify you (such as your name) and replacing them with a unique code or reference. This helps us protect your privacy while still gaining insights from the data.

Anyone subject to an automated decision has the right to object to it. To do so let us know by writing to: Data Rights, 57 Ladymead, Guildford, Surrey, GU1 1DB, or by emailing datarights@allianz.co.uk

Competitions, prize draws and similar promotions

If you participate in any of our competitions, prize draws and similar promotions, we will use your personal information to administer these activities. These activities have additional terms and conditions which will contain more information about how we use and share your personal information.

If you send us your personal information to enter a competition, prize draw or similar promotion, we will process your entry details to allow for winners to be contacted after the closing date. Please refer to the specific terms and conditions of the competition, prize draw or promotion that you are entering for further details. If you enter via social media channels, your personal information is subject to the retention and deletion process of that channel, so please refer to them directly for information on how your data will be processed.

Market research agencies

We may share personal information with market research agencies who will conduct market research and business analysis on our behalf.

Communications

When you contact us, personal information that you give us will be recorded and stored on our systems. Calls and web chats may be recorded. This helps us improve our service, train our staff, respond to complaints and prevent fraud and other financial crime.

All communications will be in English. You can get documents from us in writing, Braille, large print or audiotape by contacting us.

Cookies and similar technologies

We use third-party advertising technology on our website, apps and emails, such as the use of cookies or small text files on our website or pixels within emails. We use cookies and similar technologies to provide online services, enhance your online experience, deliver content when you are browsing elsewhere and help us understand how our website, apps and emails can be improved. We do not store any contact details or banking information.

If you want to find out more about our use of cookies, please see our cookie policy on our website for more information.

Specialist services we use

We use other companies to provide some services, e.g. banks and building societies, legal service providers, communication services, debt recovery agencies, marketing agencies, reward voucher and incentive scheme administrators, fraud and other financial crime investigation services etc. They will be given the personal information they (or their sub-contractors) need to manage their service.

Other information we use

We use the following to provide our services.

payment validation (e.g. the registered address of the card)
geo location data (e.g. information that can be used to find an electronic devices location)
device recognition (e.g. the device you have been using to access Allianz Personal Broker)
ANPR (automated number plate recognition) (e.g. to identify the movements or whereabouts of a vehicle)

How long we keep personal information

If you contact us by telephone and the calls have been recorded, we will keep a copy of the call recording for up to three years to allow us to manage complaints, for training and monitoring purposes and to prevent and detect fraud or financial crime.

Personal information will be held for up to 4 years after the termination of the agency or the end of your business interactions with us for audit trail purposes, to allow for the completion of services under the business agreement, to help settle any potential disputes or to appropriately respond to agency re-applications.

In some cases where there is a valid reason to retain the data, it will be necessary for us to hold your information past the specified retention periods listed. For example, where there is a legislative or relevant regulatory requirement or for the purposes of any court proceedings or if there are reasonable grounds to believe that the data needs to be retained for legal proceedings or the party, to whom the data relates, provides their consent.

Right to make a complaint

If you have any questions or concerns about the way we process personal data, please contact us at dataprotectionofficer@allianz.co.uk

If you are not satisfied with the outcome of your query, you can contact the Information Commissioner’s Office on 0303 123 1113 or visit ico.org.uk/concerns.

Changes

This Privacy Notice was last updated in January 2025. We may change this information from time to time. Any changes will be made available on our website.

Allianz Commercial Insurance Privacy Notice

Introduction

This notice explains how we collect, store, and share personal information. Your privacy and personal information are important to us, and we are committed to keeping it protected. We’ve tried to make this notice as clear and transparent as possible, so you are confident about how we use your information. As data controller, we are responsible for decisions about how your information will be processed and managed. You will also find details below regarding your rights under data protection laws and how to contact us.

1. Who we are and whose personal information we collect

When we refer to “we”, “us” and “our” in this notice it means Allianz Insurance plc, Allianz Engineering Inspection Services Limited, and Liverpool Victoria Insurance Company Limited, who are all part of the Allianz UK Group which includes insurance companies, insurance brokers and other companies owned by the Allianz UK Group. Please click here to see a detailed list of these companies. When we say “you” and “your” and “individuals” in this notice, we mean anyone whose personal information we may collect, including:

anyone seeking an insurance quote from us or whose details are provided during the quotation process
policyholders and anyone named on or covered by the policy
anyone who may benefit from or be directly involved in the policy or a claim, including claimants and witnesses
anyone who has a business relationship or transacts business with us or provides us with a service, such as brokers, intermediaries and animal breeders.

2. The personal information we collect

The information we collect will depend on our relationship with you. We collect the following types of personal information so we can complete the activities in Section 4: How We Use Personal Information:

basic personal details such as name, age, contact details and gender
family, lifestyle and social circumstances, such as marital status, dependents and employment type
data relating to children in some circumstances, for example where a child is a beneficiary under a policy or is involved in a claim
financial details such as direct debit or payment card information
photographs and/or video, including surveillance to help us manage policies and assess claims
tracking and location information if it is relevant to the insurance policy or claim
identification checks and background insurance risk details including previous claims information
information collected from your devices relating to your use of our websites, including via the use of cookies (see Section 3 where we collect personal information below)
accessibility details if we need to make reasonable adjustments to help
business activities, such as goods and services offered

In certain circumstances, we may request and/or receive special category or sensitive information about you. We would only collect this information if it is relevant to the insurance policy or claim or where it is necessary for a legal obligation:

your current or former physical or mental health
criminal offences, including alleged offences, criminal proceedings, outcomes and sentences (previous criminal convictions, bankruptcies and other financial sanctions such as County Court Judgements)

3. Where we collect personal information

We collect personal information direct from individuals, their representatives or from information they have made public, for example, on social media.

We also collect personal information from other persons or organisations, for example:

credit reference and/or fraud prevention agencies
emergency services, law enforcement agencies, medical and legal practices
insurance industry registers and databases used to detect and prevent insurance fraud, for example, the Motor Insurance Database (MID), the Motor Insurers Anti-Fraud and Theft Register (MIAFTR) and the Claims and Underwriting Exchange (CUE)
insurance investigators and claims service providers
other insurers or service providers who underwrite the insurance or provide the services for our products
other involved parties, for example, claimants, witnesses or business partners
other Allianz UK Group companies

4. How we use personal information

We use personal information in the following ways:

to provide quotes, administer policies and policyholder claims and carry out engineering inspections to fulfil our contract
to administer third party claims, deal with complaints and prevent financial crime to meet our legal obligations
to send marketing information about our products and services if we have received your specific consent

We also use personal information for the legitimate needs of our business. This includes, but is not limited to:

managing our business
conducting market research and enhancing customer service
managing our relationships with business partners
developing and improving our administration, security services and insurance applications
providing a service that keeps our customers and suppliers safe by identifying vulnerability to better meet their needs
we share your information with other Allianz UK Group companies when you submit an insurance application and or claim for the purposes of fraud detection and prevention. Please refer to Section 5, to understand how we share your data in further details.

There is no obligation to provide us with personal information, but we cannot provide our products and services without it.

5. Sharing personal information

We only share your information when necessary for the purposes stated in Section 4: How We Use Personal Information.

We may share personal information with:

other Allianz UK Group companies
other companies within the global Allianz Group (visit www.allianz.com for more details)
credit reference, fraud prevention and other agencies that carry out certain activities on our behalf, for example, the Motor Insurance Database (MID), the Insurance Fraud Bureau (IFB) and marketing agencies if agreed
our approved suppliers to help deal with claims or manage our benefit services, for example, vehicle repairers, legal advisors and loss adjusters
other insurers, third party underwriters, reinsurers, insurance intermediaries, regulators, law enforcement and the Financial Ombudsman Service (FOS); and other companies that provide services to us or you, for example, the Employers Liability Tracing Office (ELTO) and the Claims and Underwriting Exchange (CUE) and network organisations of which you are a member
providers of data services and data analysts who support us with developing our products and enhancing customer service and experience
external agencies for market research purposes
any organisation where you have agreed for them to receive that data as part of the terms and conditions of your membership or affiliation
third parties in connection with the sale, transfer or disposal of our business

How third parties use data

Motor Insurance Database

We work in partnership with the Motor Insurers’ Bureau (MIB) and associated not-for-profit companies who provide several services on behalf of the insurance industry. At every stage of your insurance journey, the MIB will be processing your personal information and more details about this can be found via their website: mib.org.uk. Set out below are brief details of the sorts of activity the MIB undertake:

Checking your driving licence number against the DVLA driver database to obtain driving licence data (including driving conviction data) to help calculate your insurance quote and prevent fraud
Checking your ‘No Claims Bonus’ entitlement and claims history
Prevent, detect and investigate fraud and other crime, including, by carrying out fraud checks
Maintaining databases of: Insured vehicles (Motor Insurance & Policy Data or Motor Insurance Database), Vehicles which are stolen or not legally permitted on the road (Vehicle Salvage & Theft Data or MIAFTR), Employers' Liability Insurance Policies (Employers’ Liability Database)
Managing insurance claims relating to untraced and uninsured drivers in the UK and abroad
Working with law enforcement to prevent uninsured vehicles being used on the roads
Supporting insurance claims processes.

6. How long we keep personal information

We keep information only for as long as we need it to administer the policy, manage our business or as required by law or contract.

7. Transferring personal information outside the UK

We, or third parties acting on our behalf, may need to transfer personal information outside of the UK. In such cases as this is necessary, we shall ensure that any transfer of personal information has adequate safeguards in place to protect your data and privacy rights. Where we transfer to suppliers outside the UK, we ensure that contractual obligations are put in place to maintain the equivalent levels of data protection as we would administer.

For more information about data transfers and the safeguards we have in place, please contact our Data Protection Officer using the details in Section 12 below.

8. Automated decision making, profiling and artificial intelligence

Reveals your behaviour to be consistent with that of known money launderers;
Is consistent with your previous submissions;
Reveals that you appear to have deliberately hidden your true identity;

This activity is essential to allow us to decide whether there’s a risk of fraud, which may result in us refusing to offer you insurance or accepting your claim.

We use models, algorithms and analytical tools for purposes which could include:

Managing claims - such as assessing liability or processing claims;
Improving our services - for example, by reviewing complaint patterns, understanding website performance or identifying where we can streamline our processes;
Predicting future events - such as assessing insurance risk, the likelihood of a claim being made, or whether a claim could be fraudulent;
Maintaining data quality - by checking how our systems, tools and models are performing.

Anyone subject to an automated decision has the right to object to it. To do so let us know by writing to: Data Allianz Insurance plc, PO Box 5291, Worthing, BN11 9TD, or by emailing datarights@allianz.co.uk

9. Marketing

We use an individual’s personal information to market products and services to them, when consent has been obtained.

Our marketing activities may include:

providing information about products and services by telephone, post, email and SMS; we will either do this ourselves or use third party partners to do it for us
working with selected partners to display relevant online advertisements, and to our other customers, on third party websites and social media platforms. To do this, we may provide our partners with an individual’s personal information in an encrypted format, which they use only to identify the appropriate audiences for our advertisements. We ensure that our partners delete this information once the advertisement audiences have been identified, and do not use the information for their own purposes

10. Cookies and similar technologies

We use technology on our website, apps and emails, such as the use of cookies, small text files on our website, or pixels within emails. We use cookies and similar technologies in order to:

provide online services
enhance your online experience
help to prevent fraud
enhance online security of your data
deliver content when you are browsing elsewhere
help us understand how our website, apps and emails can be improved
to gain insights into the performance of our email campaigns by determining whether an email was delivered and accessed

We don't store any contact details or banking information.

Please refer to our Cookie Policy for more detail and to manage your cookie preferences.

11. Know your rights

Any individual whose personal information we hold has a number of rights in relation to how that information is processed by us. You have the following rights:

The right to object – individuals can object to us processing their data and we will either agree to stop processing or explain why we are unable to
The right of access – individuals can request a copy of their personal information we hold, subject to certain exemptions (a subject access request)
The right of rectification – individuals can ask us to update or correct their personal information to ensure its accuracy
The right to erasure – individuals can ask us to delete their personal information from our records if it is no longer needed for the original purpose
The right of restriction – individuals can ask us to restrict the processing of their personal information in certain circumstances
The right to data portability – individuals can ask for a copy of their personal information, so it can be used for their own purposes
The right to withdraw consent – individuals can ask us, at any time, to stop processing their personal information, if the processing is based only on individual consent
The right to make a complaint – individuals can complain if they feel their personal information has been mishandled. We encourage individuals to come to us in the first instance but they are entitled to complain directly to the Information Commissioner’s Office (ICO) www.ico.org.uk

If you want to find out more or to exercise these rights, please let us know by writing to: Data Rights, 57 Ladymead, Guildford, Surrey, GU1 1DB, or by emailing datarights@allianz.co.uk.

To submit an individual right request, please click here.

Exercise your rights

12. Allianz (UK) Group Data Protection Officer contact details

Any queries about how we use personal information should be addressed to our Data Protection Officer:

Phone: 0330 102 1837
Email: dataprotectionofficer@allianz.co.uk
Address: Data Protection Officer, Allianz Insurance PLC, PO box 5291, Worthing

13. Changes to our Privacy Notice

This Privacy Notice was last updated in December 2025

Occasionally it may be necessary to make changes to this notice. When that happens, we will provide an updated version at the earliest opportunity. The most recent version will always be available on our website www.allianz.co.uk.

14. Allianz Binding Corporate Rules (BCRs)

The Allianz BCRs provides you with information on the rules governing the international transfer of personal data between Allianz Group companies operating in the European Economic Area (EEA) and Allianz Group companies outside that area.

The BCRs also describes your rights in respect of such transfers, what to do if you want to exercise your rights or complain about such transfers, and how to contact us.

The latest Allianz Binding Corporate Rules can be found here.

An up-to-date list of Allianz Group companies have committed to comply with the Allianz BCRs can be found here.

People and Culture Recruitment Privacy Notice

How we use personal information

Introduction

This notice explains how we collect, store, and share personal information. Your privacy and personal information are important to us, and we are committed to keeping it protected. In addition, this Privacy Notice also provides important information about how we make decisions about job applications, including systems we use, leveraging artificial intelligence and automation features.

This Privacy Notice applies to both internal (Allianz employees) and external applicants wishing to explore and/or apply Allianz job opportunities advertised via the Allianz Careers Portal. Allianz Careers portal consists of the Allianz Careers website, recruiting and content management systems, where we process your personal data and job applications. Allianz SE is solely responsible for the operation of the Allianz Careers website. For information about personal data processing on the website, please refer to a separate Privacy Notice. Allianz companies which advertise their job opportunities via the website are solely responsible for the content of their respective advertisements.

We’ve tried to make this notice as clear and transparent as possible, so you are confident about how we use your information.

Allianz Management Services Limited (AMSL) is the data controller of your data, if you are based in the United Kingdom. If you are based in the Republic of Ireland (ROI), the data controller of your data will be Allianz Engineering Inspection Services Limited (AEISL). You can use the same contact details whether the data controller is AMSL or AEIS.

As the data controller, we are responsible for decisions about how your information will be processed and managed. You will also find details below regarding your rights under data protection laws and how to contact us.

1. Who we are and whose personal information we collect

When we refer to “we”, “us” and “our” in this notice it encompasses one or more of the trading companies of Allianz Holdings plc that operate in the United Kingdom (UK). Employees are contracted by Allianz Management Services Limited. For more information please click here.

When we say, “you” and “your” in this notice, we mean anyone whose personal information we may collect, including:

candidates who participate in the recruitment process
prospective employees as part of the job offer process
permanent and temporary employees, directors and non-executive directors
consultants and interns
anyone who may benefit from flexible benefits including spouse, partner and dependents
ex-employees in order to meet our legal, regulatory or contractual obligations.

2. The personal information we collect

We may collect the following types of personal information about you to allow us to complete the activities in Section 4: How we use your personal information. We may process your data for different reasons. These are; a Legal Obligation (LO), a Contractual Obligation (CO) or Legitimate interest (LI) set out in brackets are the reasons we will process each type of data. We may use your data for more than one reason as set out below in brackets:

basic personal details, such as your full name, age/date of birth, address, telephone numbers and personal email addresses and gender (LO/CO/LI)
family, lifestyle and social circumstances, such as your marital status, dependants, partner, spouse and emergency contact details (LO/CO/LI)
financial details, including bank account information, tax code, student loans (LO/CO/LI)
employment information, such as national insurance number, T&Cs of your employment, P45 and earnings with previous employers (LO/CO/LI)
career history, employment references, education, qualifications and professional memberships, including future aspirations (CO/LI)
evidence of your right to work in the UK, such as passport, Visa, EU card, birth certificate (LO/CO/LI) • photographs and video, such as security passes and onsite CCTV (CO/LI)
tracking and location information from appropriately enabled work devices if relevant to your role (to the extent that is covered by collectively bargained agreements where applicable) (LI)
identification checks and background vetting, such as signatures, credit checks, criminal checks, driving licence details for relevant job roles (LO/CO/LI)
information required for specific business standards for example regulated roles; to meet regulatory and legal requirements (LO/CO/LI)
fraud and counter-terrorism checks, including CIFAS and SIRA; (LO/CO/LI)
third party deductions from pay roll such as Pension Schemes, Give as you Earn, Court Orders, Share Incentive Plan; where your deduction made is passed to the relevant body (LO/CO/LI)
outcomes from the ongoing assessments of your performance and development (LI)
the information about how you use company devices such as computers and mobile phones (LI)
details of your schedule (days of work and working hours) and attendance at work; (CO/LI)
details of periods of leave taken by you, including holiday, sickness absence, family leave and sabbaticals, and the reasons for the leave; (CO/LI)
details of any disciplinary or grievance procedures in which you have been involved, including any warnings or other disciplinary sanctions issued to you and related correspondence; (CO/LI)
information about your remuneration, including entitlement to benefits such as pensions or insurance cover; (LO/CO/LI).

In certain circumstances, we may request and/or receive special category or sensitive information about you. We would only collect this information if it were relevant to your employment or potential employment or where it is necessary for a legal obligation:

ethnicity information
third party deductions from pay roll such as union membership
health and safety related personal information including disability and access requirements, work place adjustments, health and medical checks, and occupational health referrals (LO/CO/LI)
criminal offences, including alleged offences, criminal proceedings, outcomes and sentences (previous criminal convictions, bankruptcies and other financial sanctions such as County Court Judgements) (LO,CO,LI)
information held for diversity monitoring purposes (LO,CO,LI).

3. Where we collect personal information

We collect personal information from you, your representatives, the electronic systems you use to communicate with us and information you have made public, for example, information you have made public on social media or shared openly with colleagues or potential colleagues at Allianz. We also collect personal information from other persons, organisations and systems, for example:

screening agencies, credit reference and fraud prevention agencies, criminal records agencies, counter-terrorism agencies and sanctions lists, education or professional bodies and previous employers
His Majesty’s Revenue and Customs (HMRC), the Child Support Agency (CSA), the Department for Work and Pensions (DWP), His Majesty’s Courts and Tribunals Service (the courts), Tax and international assignment advisors and HM Treasury
occupational health providers and other medical professionals
pension providers and trustees and employee benefits provider
professional and accredited bodies such as the Chartered Insurance Institute (CII), Society of Operations Engineers (SOE) and Bureau of Engineer Surveyors (BES).

4. How we use personal information

We need to process your personal information to enter into and fulfil our obligations under your employment contract. For example, we need to process your personal information to provide you with an employment contract, to pay you in accordance with your employment contract and to provide and administer, for example, your benefits, pension, and insurance entitlements.

In some cases, we need to process your personal information to ensure that we are complying with our legal obligations. For example, we are required to check an employee's entitlement to work in the UK, to deduct tax, to comply with health and safety laws and to enable employees to take periods of leave to which they are entitled.

In other cases, we have a legitimate interest in processing your personal information before, during and after the end of the employment relationship. Processing employees’ personal information allows us to use your personal information in the following ways:

to identify you, offer you a contract of employment and manage your ongoing employment to fulfil our contract, for example to manage your ongoing training & development and travel and expenses
operate and keep a record of disciplinary and grievance processes, to ensure acceptable conduct within the workplace;
operate and keep a record of absence and absence management procedures, to allow effective workforce management and ensure that employees are receiving the pay or other benefits to which they are entitled;
operate and keep a record of other types of leave (including maternity, paternity, adoption, parental and shared parental leave), to allow effective workforce management, to ensure that the we comply with duties in relation to leave entitlement, and to ensure that employees are receiving the pay or other benefits to which they are entitled;
operate and keep a record of employee performance and related processes, to plan for career development, and for succession planning and workforce management purposes;
to determine your right to work in the UK, for health and safety purposes and prevent financial crime to validate information if it is required for specific roles e.g. the Insurance Distribution Directive, Approved Persons, to meet our legal obligations using various third party sources
to validate the information you give us at recruitment stage or during employment using various third party sources in order to comply with our regulatory obligations and with a view to the prevention and detection of crime (including but not limited to the Consolidated List of Financial Sanctions Targets)
provide references on request for current or former employees, including approved persons, Solvency II, Material Risk Taker or Non-Executive Director references to adhere with regulatory obligations;
to use your emergency contact details in the case of an emergency related to you
to send relevant office equipment or work-related items to you were required
to send information and equipment to you to help connect you with our business, customers and partners
ensure employees are complying with relevant policies and procedures;
ensure effective general HR and business administration;
comply with regulatory obligations, including for the purposes of continuing assessments of whether employees in regulated roles are ‘fit and proper’, the provision of regulated references, the reporting of notifiable conduct breaches and communicating with the FCA/PRA where required;
respond to and defend or bring legal claims; and
maintain and promote equality in the workplace (some of this information is likely to be a special category of information – see below).

Some special categories of personal information, such as information about health or medical conditions, are processed in order to carry out legal obligations (such as those in relation to candidates and employees with disabilities).

In some instances, we process other special categories of personal information, including but not limited to; ethnic origin, sexual orientation, health or religion or belief or Trade Union membership. In some cases, this will be done for the purposes of equal opportunities monitoring.

We may also collect information relating to individuals under the age of 18 if they apply for vacancies and supply their information.

Should a situation arise where there is a suspicion of fraud, other criminality or serious misconduct, personal data will be used to carry out an investigation. Investigations may include overt and covert activities such as review of personnel records, the live monitoring of emails and messaging and reviewing the contents of local system drives, CCTV and access control records may also be reviewed for example, to assess movements around buildings and relevant timings.

We may also undertake other enquiries to assist with an investigation which will include:

open-source searches and media capture e.g. via social network sites such as Facebook, Twitter, etc and other relevant websites such as news media reporting, companies house;
closed-source searches e.g. via Experian, Lexis Nexis (Trace IQ), local Intranet(s);
other “footprint” and metadata e.g. user profile data;
any other data obtained via proactive measures e.g. Gathering of witness statements.

We will process your Personal Data to analyse trends and patterns, which may include colleague/business unit performance centrally in order to improve processes and drive better business decisions regarding recruitment, resourcing and structural performance within the business which result in better outcomes from our customers.

We may process information collected from our access control systems and combine this data with other data we hold about you including demographic data already held in our internal HR systems to analyse office attendance trends and patterns, ensure compliance with our office attendance rules/Ways of Working and to inform our site strategy.

To do this, depending on the nature of the report, we will process, analyse and report on your Access Control Information combined with other information we hold about you, such as your contract, leave and absence records.

We process this Personal Data for our legitimate interests to understand and analyse our business operations.

In line with our policies, we will make every effort to ensure that the information held about you is accurate, and where necessary, kept up to date. It is your responsibility to ensure that your information contained in the HR database is accurate and kept up to date. In the absence of evidence to the contrary we will assume that the information provided by you is accurate. If there is any reasonable doubt as to the accuracy of the data, we will contact you to confirm the information. Should you inform us, or we otherwise become aware, of any inaccuracies in the information, the inaccuracies shall be rectified promptly.

You have the right to object to us using your personal information.

You can do this at any time by telling us and we will consider your request and either stop using your information or explain why we are not able to.

Further details can be found below.

5. Automated decision making

We use automated decision making in order to filter candidates for the Allianz vacancies . For the Graduate Scheme there is a minimum educational qualification requirement; candidates tell us what qualifications they have and we validate this by checking applications against our minimum qualification requirements.

If you disagree with the outcome of an automated decision, or you do not want automated decision making during your selection process please contact our HR Resourcing Manager at hr-recruitment@allianz.co.uk and we will review the decision.

6. What systems, including Artificial Intelligence (AI) technologies does Allianz use when processing your personal data?

Allianz uses the following systems when processing your personal data:

Our recruiting system, which enables:

creation of job postings on the Allianz Careers website
creation of application profiles
processing of all job applications
recording of job offers, leading to an onboarding process of the successful participants

Our content management system, which offers Candidate Relationship Management functionalities as well as AI technologies which enhance the efficiency and effectiveness of our recruitment process and management of our candidate pools. Following are the AI technology components we use:

Resume parser: an AI tool which automatically structures data from your submitted CV (resume) and other documentation so that we can use this data when engaging with you as a potential candidate or job applicant.
Fit score: an AI technology which provides an indication of a likely fit/match between your profile and an advertised position. The fit score generated by this AI technology considers a limited number of job-relevant parameters (job title, experience, location & skills) and serves as an indicator to our recruiting teams when assessing your suitability for a particular position. Settings for the above mentioned parameters are always determined by the recruiters, depending on the job requirements and specifications.
AI Discovery: is a collection of Fit score recommendations to our recruiters of candidates which may be suitable for an advertised job opportunity, however which have not yet applied for the opportunity (e.g. Talent community members)
Video/audio transcriptions: are automated transcriptions of submitted recordings during the screening process.
Automated interview scheduling: is a tool which enables faster organization of a suitable interview time slot with a to-be-interviewed applicant with Allianz business/ HR representatives.

Important note regarding the AI technologies:

As per the AI Act issued by the European Commission, in force since 1. August 2024, the AI systems intended for use in the recruitment or selection of natural persons, in particular when placing targeted job advertisements, analysing and filtering job applications and evaluating candidates, are considered High Risk AI Systems. Allianz applies strict technical and organizational controls to ensure ongoing and proactive management of the risks associated with the use of such AI Technologies, including human oversight, bias detection, cybersecurity measures, accuracy checks and record management.

All data used in training our AI systems are pseudonymized and used to improve the systems’ functionality. Allianz relies on legitimate interest as a legal basis for AI training (as explained in Section 3 above) as any potential adverse impact on you as a candidate/ job applicant when using pseudonymized data for training is assessed as low.

Does Allianz use automated decision making when assessing your profile/job application?

According to Article 22 (1) of the UK GDPR, use of the Fit score and AI Discovery functionalities, may be considered automated decision making in that the functionalities produce a Fit score, which serves as an input for our recruiters when determining the next steps in the recruitment/ selection process (hence resulting in a legal effect to you as an applicant). We use these functionalities only with your explicit consent, which can be withdrawn at any time (please refer to Section 9 in regards to your rights).

The suggested fit scores use a limited number of job-relevant parameters (job title, experience, location & skills) to assess your likely fit against the job requirements and may not assess any additional and important aspects. As such, we have implemented robust organizational measures, training and quality controls to ensure human oversight of the accuracy of the fit score functionality and fairness during the profile/ application process. As an example, Allianz recruiters are able to add information to your profile or correct any information, which may not be processed accurately by the AI. Further, recruiters always determine the selection of applicants for an interview with hiring managers and their teams. This may include additional information requests/ screening questions sent to applicants, which are always triggered and reviewed by recruiters. Likewise, decisions to ultimately hire successful candidates are always made by humans.

Should you wish to obtain more information about how your particular profile/ job application was processed using automation/ AI, please contact us as detailed in Section 10, providing your name, email address, and background to your request.

7. Sharing personal information

We may share your information with:

other companies within the global Allianz Group www.allianz.co.uk. Please see Section 8 Transferring personal information outside the UK.
agencies or recruitment process outsourcers that carry out certain activities on our behalf, such as verification companies for assessing suitability for employment, Pension Scheme providers, trustees and employee benefits providers, occupational health and bi-annual safety critical health assessments providers, People Safe to support lone working employees.
legal bodies that are entitled to ask us for personal information, such as regulators, law enforcement agencies and the Financial Ombudsmen Service (FOS). This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.
The United Kingdom Accreditation Service (UKAS), Lloyd’s Register Quality Assurance (LRQA) and Safety Assessment Federation (SAFed)
prospective buyers in the event we wish to sell all or part of our business.

any organisation you explicitly ask us to share your information with for example mortgage providers.
some organisations may share your data with us as a controller or joint controller of your data such as the pension provider, trustees and employee benefits providers, occupational health providers and other medical professionals.
some organisations for the purpose of setting up accounts to manage travel and expenses.
external suppliers to test the security of our systems and processes.
external suppliers to send work-related equipment to employees’ personal addresses where required • external suppliers to send information and equipment to help connect you with our business, customers and partners
fraud databases to meet the requirements of our membership. This would include, but is not limited to, SIRA and CIFAS;
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at cifas.org.uk/fpn.
third parties which process information on our (or in some cases on their own) behalf, in connection with; payroll, the provision of employee benefits and pensions, the provision of occupational health services, the provision of training and development services and to recover Allianz’s property if required.

8. Transferring personal information outsite the UK

We use servers located in the European Union (EU) to store your information, where it is protected by laws equivalent to those in the UK. We may transfer your information to other members of the global Allianz Group to manage your employment; this could be inside or outside the EU. We have established a set of Binding Corporate Rules (BCR’s) which are our commitment to the same high level of protection for your personal information regardless of where it is processed. These rules align with those required by the European Information Protection authorities. If you would like more information about the BCR’s please contact our Data Protection Officer.

Some of our suppliers have servers outside the EU. Our contracts with these suppliers require them to provide equivalent levels of protection for your personal information.

9. Monitoring

We may monitor your electronic communications and use of websites for the purpose of establishing compliance with regulatory procedures, to prevent or detect crime, to investigate or detect unauthorised use of our systems, to monitor standards of service and staff performance or to enforce compliance with our practices or procedures. Full details of monitoring activities are set out in the Section 2.14 of the Information Security Acceptable Use Standard.

10. How long we keep your personal information

We keep your information only for as long as we need it to administer your employment, manage our business or as required by regulators, law or contract. We have a Retention and Destruction schedule which details the retention of key employee data. For example:

Unsuccessful candidates – CVs, application forms and interview notes will be destroyed after 6 months from the end of the recruitment process or from the last time there was activity on the candidate's recruitment account
Employees (Permanent and Fixed Term Contracts) – personal files which hold new starter information, contract changes and other employment information are destroyed 7 years after leaving
In line with regulatory accountability requirements for specific roles who are either a Senior Manager or a Certified post holder under the FCA/PRA Senior Manager and Certification Regime – destroyed 10 years after leaving
Industrial Disease – occupational health records will be destroyed 40 years after leaving.

If you enter a competition or post a comment on the Intranet then this will be retained for 3 years, including any photographs you post of yourself or members of your family.

11. How do we protect your personal information?

We take the security of your personal information seriously; we have internal policies and controls in place to ensure that your personal information is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the performance of their duties.

Where we engage third parties to process personal information on our behalf, we do so by complying with all applicable data protection laws; and comply with the obligation to implement appropriate security measures and process the information only for the purposes set out in our agreement with the third party

12. Know your rights

Any individual whose personal information we hold has a number of rights in relation to how that information is processed by us. You have the following rights:

The right to object – you can object to us processing your data and we will either agree to stop processing or explain why we are unable to
The right of access – you can request a copy of the personal information we hold about you, subject to certain exemptions (a subject access request)
The right of rectification – you can ask us to update or correct your personal information to ensure its accuracy
The right to be forgotten – you can ask us to delete your personal information from our records if it is no longer needed for the original purpose. It is unlikely we will be able to erase certain information whilst you remain an employee, as it will be necessary for the purposes of your continuing employment and to meet our obligations. Requests will be addressed on a case by case basis.
The right of restriction – you can ask us to restrict the processing of your personal information in certain circumstances
The right to data portability – in certain circumstances, you can ask for a copy of your personal information, so it can be used for your own purposes
The right to withdraw consent – you can ask us, at any time, to stop processing your personal information, such as for marketing purposes, if the processing is based only on your consent
The right to make a complaint – you can make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but you are entitled to complain directly to the Information Commissioner’s Office (ICO) www.ico.org.uk

If you want to find out more or to exercise these rights, please let us know by writing to: Data Rights, 57 Ladymead, Guildford, Surrey, GU1 1DB, or by emailing datarights@allianz.co.uk

To submit an individual right request, please click here.

Exercise your rights

13. Allianz (UK) Group Data Protection Officer contact details

If you have any queries about how we use your personal information, please contact our Data Protection Officer:

Phone: 0330 102 1837
Email: dataprotectionofficer@allianz.co.uk
Address: Data Protection Officer, Allianz Insurance PLC, PO box 5291, Worthing, BN11 9TD

13. Changes to our Privacy Notice

This Privacy Notice was last updated in April 2025.

Occasionally it may be necessary to make changes to this notice. When that happens, we will provide you with an updated version at the earliest opportunity. The most recent version will always be available on this page of our website.

Legal Notice

About us

Allianz Insurance plc is an authorised Insurer registered in England (No. 84638). Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. UK.

It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 121849. It is also a member of the Association of British Insurers.

If you have a complaint, please contact us at:

57 Ladymead, Guildford, Surrey, GU1 1DB. UK.
Phone: 01483 568161
Fax: 01483 552782

About us (Personal Broker)

Allianz is a trading name of Highway Insurance Company Limited (HICO) which is registered in England and Wales with registered number 3730662 and of Liverpool Victoria Insurance Company Limited (LVIC) which is registered in England and Wales with registered number 3232514. Both HICO and LVIC are Allianz Group companies and are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered address for HICO and LVIC: 57 Ladymead, Guildford, Surrey, GU1 1DB.

Disclaimer

Whilst we make every effort to ensure that the information contained in this site is complete and accurate, we are not liable for any errors, omissions or misleading statements on these pages or any site to which these pages connect. Anything on this site is for information purposes only and does not constitute investment advice.

Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the Allianz Insurance site. Allianz Insurance plc has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy statement. Thus, Allianz Insurance plc does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.

We reserve the right to make amendments and changes to the information on this site at any time. Unless it is clearly indicated, the information provided on this site is not intended to be an offer by us to enter into a contract with you. A contract will be formed only after we have accepted your application and have confirmed to you that a contract has been entered into.

It is your responsibility to ensure that any software downloaded onto your computer from this site is suitable and free from viruses.

Intellectual property

Allianz and its logo are registered trademarks in the UK and other countries around the world.

The copyright and the content and images in the site belong to Allianz Insurance plc or the images and content are used by Allianz Insurance plc with the permission of the Copyright owner. Note that we are not the owner of copyright in any site linked to our site and you should seek permission from the site owners before copying any materials from them.

You may download information for your own personal use but otherwise it may not be copied or reproduced except with our written permission.

Applicable law and language

Products and services illustrated on this site are available for citizens of the UK only. The applicable law governing the contents and use of this site and any disputes arising from use of this site is English law and disputes will be subject to the exclusive jurisdiction of the English courts. The policy will be in English

Note that this site is not intended for use or distribution by a person in any country where such use or distribution of the site would be contrary to local laws or regulation.

The services described in this site are available to private individuals for their use only. You are not permitted to use this site or to copy material from the site for any commercial purpose.

Getting in touch with us

If you’re getting in touch with us through our social media channels or by email we will only ever ask you for your postcode, contact telephone number, policy number, claim number or broker number.

We’ll never ask you for any personal or bank details via email or social media. If we require this information we’ll ask you to contact us by phone. Should you receive an email claiming to be from Allianz requesting personal information, please don’t respond, but please do let us know about it.

If you’re getting in touch with us by phone we will ask you for your policy number, claim number, broker number and/or postcode. Additional security questions will then be asked.

Emails

Please note that there is no guarantee that any e-mail sent to this site will be received by Allianz Insurance plc or that the message will remain confidential whilst being transmitted.