If you'd like to make changes with effect from the renewal date, then please select the 'renewal, make changes' tile and you can make your changes there. Make sure you save any changes you make.
You don't need to contact us if you need to make a window or windscreen claim. You can get in touch with our recommended windscreen repairers directly. And don't worry, windscreen claims don't impact your no claim discount. Please note your excess will apply.
If you have breakdown cover with your Allianz Car Insurance, we're here to help 24/7. Our breakdown cover is provided by Britannia Rescue, so if you've broken down and need our help, please visit Britannia Rescue and we'll take it from there.
First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.
Once you're comfortable, you'll need to:
You'll need to call the police if:
Then, give our claims team a call on: 0330 678 5557 at any time
Please remember, our phone line is for claims only. You can do everything else online in your Allianz Account.
Calls will be recorded. For Text Phone, first dial 18008.
For more about renewals, visit our renewal page.
You can make changes, update or check on your policy, 24/7.
If you have any Allianz Car Insurance related queries, or need to tell us about a technical difficulty, please email us at [email protected].
To help us find your policy, please include with your full name, postcode, and vehicle registration. This will help us locate your policy.
Sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.
We may be unable to handle any claims relating to your car if it’s deemed unroadworthy, and any vehicle subject to a stop-drive order may fail its MOT if required repairs aren’t completed.
To find out if your car’s affected, please check the manufacturer’s website or contact them directly:
While your car isn’t drivable, we can cancel your car insurance policy with no charge or downgrade your policy to a lower level of cover where available, until you can drive it again.
For the safety of you and other road users it’s important to address this issue as quickly as possible.
