Existing car insurance customers

Our frequently asked questions and how-to guides can help you manage your online account. If you need to claim, we're a phone call away.
For everything else, it's over to you.

Allianz is proud to be the Worldwide Insurance Partner of the Olympic and Paralympic Movements from 2021-2028

First things first, make sure you and your passengers are safe - your claim doesn’t need to be reported to us immediately.

Once you’re comfortable, you’ll need to:

  • Take note of the time, date and location.
  • Make a record of what happened.
  • Get names and contact details of the other driver(s) and any witnesses.
  • Write down the licence plates of the other cars involved.
  • Take pictures of any damage.
  • Note down any injuries.

You’ll need to call the police if:

  • The other driver(s) left the scene without providing their details.
  • You suspect the other driver(s) may have caused intentional damage.
  • You think the other driver(s) could be uninsured.
  • You have reason to believe the other driver(s) is under the influence of drugs or alcohol.

Then, give our claims team a call at any time. 

Calls will be recorded. For Text Phone, first dial 18001

You can make changes to your policy 24/7 – simply:

If you'd like to make changes with effect from the renewal date, then please select the 'renewal, make changes' tile and you can make your changes there. Make sure you save any changes you make. 

  1. Log in to your online account.
  2. Select 'renewal' to see what your price will be for the next year.
  3. You'll be able to see if your policy's set to automatically renew – you'll also be able to opt in or out.

For more about renewals, visit our renewal page.

You're in complete control of your Allianz Car Insurance account, so you can make changes, update or check on your policy, 24/7.

If you have any Allianz Car Insurance related queries, or need to tell us about a technical difficulty,  please email us.

To help us find your policy, please include with your full name, postcode, and vehicle registration. This will help us locate your policy. 

Sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.

We've received a 5 star rating from Defaqto for Allianz Car Insurance - their highest rating
We're rated Excellent on Trustpilot - 4.5 stars out of 5! Thanks to our customers
We were voted 'Best newcomer' at the Insurance choice awards 2022
We've been voted 'Best motor insurance provider' at the Insurance choice awards 2023