If you'd like to make changes with effect from the renewal date, then please select the 'renewal, make changes' tile and you can make your changes there. Make sure you save any changes you make.
You don't need to contact us if you need to make a window or windscreen claim. You can get in touch with our recommended windscreen repairers directly. And don't worry, windscreen claims don't impact your no claim discount. Please note your excess will apply.
If you have breakdown cover with your Allianz Online Car Insurance, we're here to help 24/7. Our breakdown cover is provided by Britannia Rescue, so if you've broken down and need our help, please visit Britannia Rescue and we'll take it from there.
Did the accident involve just your car, or your car and one other vehicle? If so, you can log your claim quickly and easily online.
You only need to contact the police if:
So long as nobody's been injured and your vehicle hasn't been stolen, simply log in to your Allianz account and select 'make a claim'.
If the accident involved more than one other vehicle, or if someone was injured, please refer to 'all other car claims' below.
First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.
Once you're comfortable, you'll need to:
You'll need to call the police if:
Our phone line is only for claims so, here's how to get in touch if you're claiming on your car insurance.
Please remember, our phone line is for claims only. You can do everything else online in your Allianz Account.
Calls may be recorded. For Text Phone, first dial 18001.
For more about renewals, visit our renewal page.
You can make changes, update or check on your policy, 24/7.
If you have any Allianz Online Car Insurance related queries, or need to tell us about a technical difficulty, please email us at digitalhelp@allianz.co.uk.
To help us find your policy, please include with your full name, postcode, and vehicle registration. This will help us locate your policy.
Sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.
As we're regularly updating our products please refer to the documents in your Allianz account for the terms of cover that applies to your policy.
You can view your documents in your Allianz account. Request these and other documents in braille, large print or audio format by emailing us.
Find out more about how we use your personal information.
