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Allianz Insurance

Make a complaint

Here's how to get in touch with us

Business insurance
 
Engineering insurance and inspection
Legal protection insurance 
Pet insurance
 
Musical instruments and musicians insurance 
Personal motor and home insurance
 
Extended warranty
 
Payment protection claims
 

Allianz Assistance Travel and Ticket insurance

AWP Assistance UK Ltd and Allianz Insurance plc are both part of the global Allianz SE group of companies, but AWP and Allianz insurance plc
are separate companies and not part of the same group of companies in the UK.

If you wish to complain about Travel or Ticket (Missed Event Insurance), please contact AWP Assistance here:

How we will handle your complaint

If you're not satisfied with our final response, or with our reasons for not getting back to you sooner, you can take your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service offers a free independent complaint resolution service.

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge - but you must do so within six months of the date of the final response letter.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

The Financial Ombudsman Service, Harbour Exchange Square, Exchange Tower, London, E14 9SR

Phone:  0800 023 4567  or  0300 123 9123 
Email:  complaint.info@financial-ombudsman.org.uk 
Website:  www.financial-ombudsman.org.uk 

Firm name:  Allianz Insurance plc

Period covered in this report:  1 July 2023 to 31 December 2023

Brand/trading names covered: Allianz Engineering Construction & Power, Allianz Legal Protection, Allianz Musical Insurance, Cornhill Direct, Petplan, Petplan Equine, Scottish Equestrian

Complaints data covering 1st July 2023 to 31st December 2023

Here's how to get in touch

Business Insurance

Allianz Insurance plc

57 Ladymead
Guildford
Surrey
GU1 1DB

Phone: 

Engineering Insurance and Inspection

Allianz Engineering

Customer Satisfaction Manager
Allianz Engineering, Construction & Power
57 Ladymead
Guildford
Surrey
GU1 1DB

Phone:

Insurance Policy and Inspection Contract:  01483 265825 
Inspection services:  01483 265837

 

Legal Protection Insurance

Allianz Legal Protection

PO Box 10623
Wigston
LE18 9HJ 

Phone: 0345 0700 886  Monday - Friday 9:00am - 5:00pm

Pet Insurance

PetPlan
PO Box 223
Huddersfield
HD8 1FR
 
Phone: 0345 026 1985  Monday - Friday 8:00am - 6:00pm    

Co-op Pet Insurance
PO Box 224
Huddersfield
HD8 1FS
 
Phone: 0333 009 2439  Monday - Friday 8:00am - 6:00pm, Saturday 9:00am - 2:00pm

PetPlan Equine

PO Box 222
Huddersfield
HD8 1FQ
 
Phone: 0345 074 2676  Monday - Friday 8:00am - 6:00pm

Scottish Equestrian Insurance Services

PO Box 224
Huddersfield
HD8 1FS
 
Phone: 0345 026 4234  Monday - Friday 8:00am - 6:00pm

Musical instruments and musicians insurance

Allianz Musical Insurance

PO Box 224
Huddersfield
HD8 1FS

Personal motor and home insurance

Write to:

Allianz Motor & Home
PO Box 10509
Wigston
LE18 9FP

Extended warranty

Allianz Lifestyle

PO Box 224
Huddersfield
HD8 1FS

Payment protection claims

Allianz Insurance plc

57 Ladymead
Guildford
Surrey
GU1 1DB

Email: retailppicomplaints@allianz.co.uk