Help and Contact
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Help and Contact

Allianz Home Insurance

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We're digital first

We're all about making things simple, so you can get on with what matters. No hold music, no paperwork, no fuss.

Just an online account where you can manage, update and check your policy whenever suits you.

You can now chat to us in real time!

How to access our Live Chat:

  • Click on the blue shield in the bottom left hand corner of the screen
  • Click 'allow all'
  • Click 'confirm my choices'
  • The chat logo will then appear in the bottom right hand corner

Our Live Chat opening hours are Monday to Friday 09:00-17:00 excluding bank holidays. 

 

How-to guides

Wondering how to manage your Allianz Home online account? Our guides will help you stay in control of your cover.
Read our guides

How-to videos

Our videos are a step-by-step guide to help you make changes in your online account. Let us show you...
Watch our videos

Home insurance FAQs

We've put together your frequently asked questions all in one place to help you stay in control of your cover.
Home insurance FAQs

Need help with a new or existing home claim?

Go to our claims page

You can do everything online and if you need help, just email us...

  • We can only respond to your query if your policy number begins with FLH.
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Replies can take a few hours or up to 24 hours if we’re busier than usual. In exceptionally busy periods, it can take a little longer. 

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