Allianz Online Home Insurance

Contact us about your home insurance

Online self-service

We've made our online insurance simple, so you can get on with what matters.

You can do everything yourself in your Allianz account , like manage, update or check your policy when it suits you.

If you need a hand, our website can help you do almost anything. Making changes, payment issues, queries about cover... it's all there!

Our phone line is only for claims – here's how to get in touch if you're claiming on your home insurance.

Log in

Chat to us

How to access our Live Chat:

Click on the blue chat icon in the bottom right corner of your screen.
If the chat button isn't visible, you may need to enable cookies. You can do this by clicking the blue shield icon in the bottom left of your screen, then selecting 'Allow All' and 'Confirm My Choices'.

If you're an existing customer, simply log in your Allianz account and you can chat to us using the blue chat icon in the bottom right of your screen.

Our Live Chat opening hours are:

Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm

You can do everything online and if you need help, just email us...

Email us

If you have any Allianz Online Home Insurance related queries, or need to tell us about a technical difficulty, please email us at: [email protected]. We can only respond to your query if your policy number begins with FLH.

Email replies can take up to 24 hours during busy periods. In extreme cases, it can take a little longer.

Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you.

As an online insurer, we always give you our best price the first time. We're not able to respond to queries about price matching or reducing your renewal price.

Email us

Make a complaint

Tell us if you’re not happy with our service.

Make a complaint