Online self-service
We're all about making things simple, so you can get on with what matters. No hold music, no paperwork, no fuss.
Just an online account where you can manage, update and check your policy whenever suits you.
You can now chat to us in real time!
How to access our Live Chat:
- Click on the blue shield in the bottom left hand corner of the screen
- Click 'allow all'
- Click 'confirm my choices'
- The chat logo will then appear in the bottom right hand corner
Our Live Chat opening hours are Monday to Friday 09:00-17:00 excluding bank holidays.
How-to guides
Wondering how to manage your Allianz Car online account? Our guides will help you stay in control of your cover...
How-to videos
Our videos are a step-by-step guide to help you make changes in your online account. Let us show you...
FAQs
We've put together your frequently asked questions all in one place to help you stay in control of your cover...
Need help with a new or existing car claim?
You can do everything online but if you need help, just email us...
Please note...
As an online insurer, we always give you our best price at the first time of asking. We're not able to respond to queries about price matching or reducing your renewal price.
Send us an email
All fields marked with * are required
Waiting for a response?
Replies can take a few hours or up to 24 hours if we’re busier than usual. In exceptionally busy periods, it can take a little longer.
Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you.
Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you.
Tell us if you’re not happy with our service
Make a complaint
How else can we help?
First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.
Once you're comfortable, you'll need to:
- Take note of the time, date and location.
- Make a record of what happened.
- Get names and contact details of the other driver(s) and any witnesses.
- Write down the licence plates of the other cars involved.
- Take pictures of any damage.
- Note down any injuries.
You'll need to call the police if:
- The other driver(s) left the scene without providing their details.
- You suspect the other driver(s) may have caused intentional damage.
- You think the other driver(s) could be uninsured.
- You have reason to believe the other driver(s) is under the influence of drugs or alcohol.
Then, give our claims team a call anytime.
Calls will be recorded. For Text Phone, first dial 18008.
If you have breakdown cover with your Allianz Car Insurance, we're here to help 24/7. Just give us a call and we'll take it from there.
Calls will be recorded.
Please remember, our phone line is for claims only. You can do everything else online in your Allianz Account.
If the incident occurred before your existing policy end date, you should report your claim to Flow Insurance.
If you’re a Flow Renters customer calling about a claim, we'll be happy to help.
If you’re a Flow Monthly car insurance customer calling about a claim, we'll be happy to help.
Lines open 24 hours a day, 7 days a week
Calls will be recorded.
If the incident occurs after your cover with Flow has ended and you’ve changed providers, you should report it to your new insurance provider.