If you have an accident involving just your car and no third party vehicle, you can log a claim quickly and easily online. So long as nobody’s been injured and your vehicle hasn’t been stolen, simply sign in and select ‘make a claim’.
Chat with us online
How to start a Live Chat:
- Click the blue chat icon in the bottom right corner of your screen.
- If the chat icon isn't there, you may need to enable cookies – click the blue shield icon (bottom left of your screen) – select 'Allow All' and 'Confirm My Choices'.
Existing customer? Simply log in to access Live Chat in your Allianz account.
You can chat with us at the following times:
Monday to Friday: 8am – 8pm
Saturday and bank holidays: 9am – 5pm
Sunday: 10am – 4pm
Subject to team availability
Claiming for damage to your car only?
You can do everything online and if you need help, just email us...
Email us
If you have any Allianz Online Car insurance related queries, or need to tell us about a technical difficulty, please email us at: [email protected]. We can only respond to your query if your policy number begins with FLO.
Email replies can take up to 24 hours during busy periods. In extreme cases, it can take a little longer.
Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you.
As an online insurer, we always give you our best price the first time. We're not able to respond to queries about price matching or reducing your renewal price.
Make a complaint
Tell us if you’re not happy with our service.
Looking for something else?
Make a claim
Give our claims team a call anytime on 0330 678 5557.
Calls may be recorded. For Text Phone first dial 18001.
How-to guides
Wondering how to manage your Allianz Online account? Our guides will help you stay in control of your cover...
How-to videos
Our videos are a step-by-step guide to help you make changes in your account. Let us show you...
FAQs
We've put together your frequently asked questions all in one place to help you stay in control of your cover...