How to manage your car policy online

To talk about an open car insurance claim, please give us a call and we’ll take it from there. Calls will be recorded. For Text Phone, first dial 18001.

Please remember, our phone line is for claims only. You can do everything else in your online Allianz account.

First things first, make sure you and your passengers are safe - your claim doesn’t need to be reported to us immediately.

Once you’re comfortable, you’ll need to:

• Take note of the time, date and location.
• Make a record of what happened.
• Get names and contact details of the other driver(s) and any witnesses.
• Write down the licence plates of the other cars involved.
• Take pictures of any damage.
• Note down any injuries.

You’ll need to call the police if:

• The other driver(s) left the scene without providing their details.
• You suspect the other driver(s) may have caused intentional damage.
• You think the other driver(s) could be uninsured.
• You have reason to believe the other driver(s) is under the influence of drugs or alcohol.

Then, give our claims team a call at any time.

Calls will be recorded. For Text Phone, first dial 18001

If you need to make a windscreen claim, we’re here 24/7. The work will be carried out by our partners; Autoglass or National Windscreens.

You can head to our claims page to make the claim in the quickest way.

If you’d prefer to call, please contact us and we’ll take it from there. Calls will be recorded. For Text Phone, first dial 18001.

Please remember, our phone line is for claims only. You can do everything else in your online Allianz account.

You can change your email address at any time in our online account. Here’s how:

1)  Log in to your Allianz account 

2)  From your account page, go to 'account details'

3)  Scroll to 'contact details'

4)  Select 'edit contact'.

5)  You'll then be able to enter your new email address.

Don't forget, this will become the email address you'll need to log into your account with.

Your promotional offer is provided by the comparison website you used to get your quote with Allianz Car Insurance. To choose your offer please head to the comparison website you used by clicking their link below:

What are rewards? comparethemarket.com

Free £250 Excess Cover with GoCompare

See things clearly with Confused.com Rewards - Confused.com

Firstly, don’t worry… we’ve all been there!

Simply log in to your account, enter your email address and then click ‘Forgotten Password.’

We’ll then send you an email with a link to reset your password.

To keep your data secure, the link will only be valid for 10 minutes.

Allianz Car Insurance is designed so you can make changes to your cover whenever you need to, but there are some things you can’t change.

Once the start date of your policy has been set, you won’t be able to change it. This is because one of the factors affecting your price, is the date you need the policy to start.

We know things can change though, so if your start date no longer works for you, the best thing to do is cancel your policy and take out a new one. You can do this in your online account.

If your cover has already started, you may be subject to a cancellation fee payment.

Remember, if you change your start date, your price may change too.

To add or remove a driver with a UK licence, log in to your account and follow the steps below...

Changing your drivers or editing their details could also change the price you pay. We can’t currently provide cover for drivers with an international licence.

To add a driver:

1.  Log in to your account 
2. Select 'your car, make changes'
3. Under 'drivers' select ‘add another driver’
4.  Enter the details of the new driver

To remove a driver:

1.  Log in to your account 
2. Select 'your car, make changes'
3. Under ‘Drivers’ select ‘edit’ under the driver you would like to remove
3. Complete the details as prompted to remove the driver

When adding or removing a driver, you’ll be shown a new price and a summary of all the drivers and excesses that apply. Please check the cover meets your needs and all details are correct before confirming the change.

In some cases, if you are adding a driver to an Allianz Essentials policy and the additional driver does not meet our underwriting criteria for that cover level, then we may be able to offer the option to upgrade your cover to our Allianz cover level. If you are eligible for our Allianz cover level you will see a message with the option to upgrade.

With Allianz, you're in control. Because you make changes to your policy yourself, there are no admin fees! Remember, though, any changes you make can still change your price.

Firstly, you’ll need to make sure that you have confirmation from the DVLA that the registration is officially matched to your car. Once this is done, you can update your registration plate in your online account.

Important notice: if the DVLA hasn’t processed the change, and you change your registration plate on your Allianz Car Insurance policy, your cover could be cancelled.

Simply click:

• your car
• make changes.

You can cancel your policy in your online account. Here’s how:

1. Log in to your account 

2. Select 'cancel policy’

3.Select the date you’d like your policy to end

If you’re not looking to cancel right now, but you want to know how to stop your policy from renewing automatically, we’ve explained it below.

Remember, if you do cancel your policy and you're not selling your car, you'll need to make sure you have alternative cover in place so you can continue driving legally on the road.

You can cancel your automatic renewal in your online account. Here’s how:

1. Log in to your account 
2. Select ‘Account details’
3. Click ‘edit renewal preferences’
3. Select the option ‘I do not want to renew’

If the option to renew automatically isn’t selected, then you don’t need to do anything – automatic renewal isn’t set up on your policy.

Remember, if you don’t renew, you'll need alternative cover in place to continue driving legally on the road.

You can change your address in your online account. Here’s how:

1. Log in to your account

2. Head to ‘your account details’

3. Select ‘change address’

Remember, your address is one of the factors we use to calculate your price (every postcode has a different rate), so changing your address could also change your price.

With Allianz, you're in control. Because you make changes to your policy yourself, there are no admin fees! Remember, though, any changes you make can still change your price.

If you need to change your name because of a change in your marital status or a change applied through a deed poll, you can do this in your account. Here’s how:

1. Log in to your Allianz account

2. Click 'your car/make changes' button and edit your marital status and/or surname

With Allianz Car Insurance, you can make changes to your cover requirements at any time, but there are some things you can’t change - like your previous driving history.

This is because one of the factors affecting your price, is your claims and conviction history, so changing this would change your quote.

We understand that things change though, so the best thing to do is to cancel your policy and take out a new one with your up to date driving history details.

The good news is it’s nice and easy. Just log in to your Allianz account and select 'Cancel my policy'.