You can log in to your Allianz account to find your documents.
Once you’ve logged in, you’ll be taken to your account homepage. From there, simply click on the documents icon to view and download your home insurance documents.
Find your documents
Make a claim
Starting your Allianz Online home claim is simple and convenient. There's no waiting in line and you can do it in your own time.
If you can't log your claim online, please call our claims line: 0330 678 5000. You can even call us from abroad: +44 1202 296 762
Our phone line is for claims only. Our claims team won't be able to help with any policy queries.
Lines are open...
Monday to Friday: 8am – 6pm
Saturday: 8am – 4pm
Calls may be recorded. For Text Phone, first dial 18001.
Head to our Home Emergency claims page where you will be able to call or fill out an online form.
You’ll then be passed to a third party who’ll help you with your home emergency.
To talk about an open claim, please give us a call and we’ll take it from there. Calls may be recorded. For Text Phone, first dial 18001.
Don't forget, our phone line is for claims only. You can do everything else in your Allianz account.
Change your email/password
You can change your email address any time in your Allianz account. Here's how:
1 - Log in to your Allianz account
2 - From your account page, go to account details
3 - Scroll to contact details
4 - Select edit contact
5 - Then you'll be able to enter your new email address.
Don't forget, this will become the email address you'll need to log into your Allianz account with.
Firstly, don’t worry… we’ve all been there!
Simply go to the account login screen, enter your email address and then click forgotten password.
We’ll then send you an email with a link to reset your password.
To keep your data secure, the link will only be valid for 10 minutes.
Make payments
You can change the day you pay in your Allianz account. Here’s how:
1 - Log in to your Allianz account
2 - Select Payment
2 - On the payment details page, select Change day
3 - Select the day of the month you’d like us to take your payment.
Don’t forget to double check your updated payment schedule when you change your payment date.
You can change the card you use to pay via your Allianz account. Here’s how:
1 - Log in to your Allianz account and select Payment
2 - On the payment details page, select Change card
3 - Fill in your new payment card details.
Please note: if you’ve missed a payment, you’ll still need to make a manual payment afterwards by clicking the pay now banner.
Make a change
Log in to your Allianz account…
1 - Select your home, make changes
2 - Select change your address
3 - Tell us if you’ve already moved or not
4 - Answer the questions about your new home to get a quote.
Please check your cover and any optional extras still suits your needs. Once you’re happy, select next then save and confirm.
You can add or remove your buildings cover at any time in your Allianz account.
To add buildings cover:
- Log in to your Allianz account
- Select ‘Your home, make changes’
- Choose ‘Add buildings cover’ and select the cover you need
- Check your property details and update if needed
- Check if you need to make any more changes
- Select the date you want the changes to be made
- Review the price, the cover levels and optional extras
- Choose how you’d like to pay
- Make payment
- All done!
To remove buildings cover:
- Log in to your Allianz account
- Select ‘Your home, make changes’
- Select ‘Remove Cover’ under the Buildings section
- Select that you need ‘Buildings’ on the property page
- Check if you need to make any more changes
- Select the date you want the changes to be made
- Review the price, the cover levels and optional extras
- Check the refund
- All done!
You can add or remove your contents cover at any time in your Allianz account.
To add contents cover:
- Log in to your Allianz account
- Select ‘Your home, make changes’
- Choose ‘Add contents cover’ and select the cover you need
- Check your property details and update if needed
- Check if you need to make any more changes
- Select the date you want the changes to be made
- Review the price, the cover levels and optional extras
- Choose how you’d like to pay
- Make payment
- All done!
To remove contents cover:
- Log in to your Allianz account
- Select 'Your home, make changes'
- Select 'Remove Cover' under the Contents section
- Select that you need 'Buildings' on the propery page
- Check if you need to make anymore changes
- Select the date you want the changes to be made
- Review the price, the cover levels and optional extras
- Check the refund
- All done!
Log in to your Allianz account…
1 - Select your home, make changes.
2 - Scroll down to policyholder details.
3 - Select edit policyholder details and update your details.
4 - Confirm your changes.
Log in to your Allianz account…
1 - Select your home, make changes.
2 - Scroll down to policyholder details.
3 - Select edit policyholder details and update your details.
4 - Confirm your changes.
Log in to your Allianz account…
1 - Select your home, make changes.
2 - Scroll down to policyholder details.
3 - Select edit policyholder details
4 - Confirm your changes.
Log in to your Allianz account…
1 - Select your home, make changes.
2 - Scroll down to the extra covers section.
3 - Select edit extra covers.
4 - Under ‘specified items’ select add item.
5 - An ‘add item’ box will appear. Add your item and confirm your changes.
6 - Select no other changes.
7 - Select the date you want the cover to start from.
Log in to your Allianz account...
1 - Select your home, make changes.
2 - Go to edit cover level and adjust your level of cover.
3 - Select the effective date of change.
4 - Confirm your changes.