You don't need to contact us if you need to make a window or windscreen claim.
You can get in touch with our recommended windscreen repairers directly.
Windscreen claims don't impact your no claim discount but your excess will apply.
Allianz car insurance claims
Need to make a claim? You're in safe hands.
Need to make a claim on your car insurance now?
Just claiming for your window or windscreen?
Is your car currently broken down?
If you have breakdown cover with your Allianz Car Insurance, we’re here to help 24/7. Just give us a call on: 0330 678 7112 and we’ll take it from there. Calls will be recorded. For Text Phone, first dial 18001.
This phone number is only for customers who are currently broken down and need our help. If you'd like to get in touch about your policy, please use our live chat option or send us an email on [email protected] and we'll take it from there.
You can do everything else in your online Allianz account.
Do you need to make a car insurance claim now?
Do you need to make a car insurance claim now?
First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.
If you have a car accident, you have to report it to the police within 24 hours of the incident if:
- The other driver(s) left the scene without providing their details.
- You suspect the other driver(s) may have caused intentional damage.
- You think the other driver(s) could be uninsured.
- You have reason to believe the other driver(s) is under the influence of drugs or alcohol.
- Someone was injured.
- An animal in another vehicle or in the road is injured.
- Someone else's property was damaged.
- A bollard, street lamp or other item of street furniture is damaged.
Once you're safe and able to, please remember to let us know about the incident too.
You cangive our claims team a call on on 0330 678 5557 at any time
Calls will be recorded. For Text Phone, first dial 18008.
Check your eligibility
What you'll need
- Your number plate or policy number and any documents.
- Details of the incident (date, time, location).
- Details of any injuries.
- Names and contact details of the other driver(s) and any witnesses.
- Photos of any damage (if applicable).
- Police reference (if applicable).
Claim process
When you’re ready and you’ve made your claim, here’s what happens next:
- We’ll ask you to provide any relevant documents.
- We’ll assess and review your claim.
- Once approved, we’ll be in touch about your car repairs or payout.
Car insurance claim – frequently asked questions
Yes. We need all information about a driver's claims history, although this won't be taken into consideration on your policy until the next renewal.
If you don't keep your claims information up to date, it could result in your policy being cancelled.
We'll reimburse your excess as the third party's insurer accepts responsibility for the incident. This might not always be possible or could take time.
For example, the other driver could deny causing the accident, or their insurer might not reply to us straight away.
We'll always keep you updated with the latest information.
You'll have 60 days from the date the write-off is confirmed to decide whether to transfer your cover to a different car.
If you don't want to transfer your cover, you'll need to cancel your policy otherwise the cover and any payments will continue.
If you're in a hire car when your policy ends, you'll need to give the hire car back.
New Car Replacement is included as standard on our Allianz and Allianz Silver cover levels.
We'll look to replace your car with a new one if it's involved in a claim and written off, as long as the car is less than a year old and you or your partner are the first and only registered keeper. The replacement vehicle will be of the same or similar specification. You'll find all the details in your Document of Insurance in your online account.
New Car Replacement is not provided on Allianz Essentials cover level.
Read our claims guidance
