You can request additional support at any stage. If you want to make a claim or have an existing claim, talk to your claims handler and let them know how we can help.
How can we help?
Make a claim
Find out how to get in touch with us and what we'll need from you.
Make a complaint
Tell us if you're not happy with our service - we'll do our best to put it right.
Support for customers
Let us know if you need help. We offer lots of additional support including for those experiencing financial difficulties.
Our support for our customers
- We encourage our customers to let us know if there’s anything we can do to support them to communicate with us, to understand our products and/or services and keep in place appropriate insurance protection.
- We have well-established processes to help support our customers with additional needs.
- We provide additional support throughout the insurance lifecycle to those who need it.
- We strive to recognise all the different needs of our customers, including those experiencing financial difficulties.
- We are empowered with the right tools to handle a large variety of vulnerable circumstances.
- We continuously seek to improve the service we provide to our customers whatever circumstances they are experiencing.
- We offer the option to request a nominated person to interact with us on your behalf.
Who to contact for support:
Accessibility
We have training to help us recognise and provide extra support to our customers who need it.
Our communications are available in different formats, such as large text and braille.
Our communications are available in different formats, such as large text and braille.
Useful links
Car insurance
Car and van insurance is available through our partnership with LV=.
Travel insurance
A range of cover options including single and multi-trip, 24/7 medical cover, winter sports and more from Allianz Assistance.
Pet insurance
Dedicated insurance for cats, dogs and rabbits is available from Petplan.
Equine insurance
Horse and rider insurance for leisure and competition riders.
Musical instruments
Specialist insurance for musical instruments and musicians including orchestras, bands, DJs and producers.
Breakdown cover
Roadside assistance packages with car recovery from Allianz Assistance.
Home insurance
Home, buildings and contents insurance is available through our partnership with LV=.
Legal expenses
A range of specialist legal expenses insurance through appointed solicitors, business partners.
