If you’re an Allianz Car Insurance customer, our handy how-to videos and FAQs can help answer most questions. If you need further support, please email the team.
Help and contact
How can we help?
Car and Home
If you are a car or home insurance customer, please contact our team.
Brokers
If you are a broker, please contact our team for help and support.
Insurance
Allianz also offers a range of products.
Make a complaint
Tell us if you're not happy with our service
- we'll do our best to put it right.
- we'll do our best to put it right.
Make a claim
Find out how to get in touch with us and what we'll need from you to make a claim. You can request additional support at any stage, speak to a claims handler and let them know how we can help.
Car insurance customers
Home insurance customers
If you’re an Allianz Home Insurance customer, our handy how-to videos and FAQs can help answer most questions. If you need further support, please email the team.
Leaseholder request
If you are leaseholder who would like to request insurance cover information for a Multi-Occupancy Insurance policy please fill in the request form.
Accessibility
We have training to help us recognise and provide extra support to our customers who need it.
Our communications are available in different formats, such as large text and braille.
Our communications are available in different formats, such as large text and braille.
Our support for our customers
Let us know if you need help. We offer lots of additional support including for those experiencing financial difficulties.
- We encourage our customers to let us know if there’s anything we can do to support them to communicate with us, to understand our products and/or services and keep in place appropriate insurance protection.
- We have well-established processes to help support our customers with additional needs.
- We provide additional support throughout the insurance lifecycle to those who need it.
- We strive to recognise all the different needs of our customers, including those experiencing financial difficulties.
- We are empowered with the right tools to handle a large variety of vulnerable circumstances.
- We continuously seek to improve the service we provide to our customers whatever circumstances they are experiencing.
- We offer the option to request a nominated person to interact with us on your behalf.
Useful links
Car insurance
Car insurance where you’re in control. You manage your policy yourself online, it’s flexible.
Legal expenses
A range of specialist legal expenses insurance.
Breakdown cover
Roadside assistance with our car insurance.
Equine insurance
Horse and rider insurance for leisure and competition riders.
Home insurance
Home, buildings and contents insurance.
Musical instruments
Specialist insurance for musical instruments and musicians.
Pet insurance
Dedicated insurance for cats, dogs and rabbits is available from Petplan.
Travel insurance
Going on holiday? Take LV= travel insurance with you.
