To make a personal home or motor insurance claim, please visit our Personal Broker Claims information page.
What type of claim do you need to make?
Commercial
Personal
Did you purchase your personal home or motor insurance through a broker? Visit our personal broker customer website for claims information.
Tell us if you’re not happy with our service
We'll do our best to put things right.
Didn't purchase your insurance via a broker?
Visit our personal insurance pages to get in touch with our car or
musical insurance teams, access your account or to submit a claim.
musical insurance teams, access your account or to submit a claim.
Emergency help
The following services are provided by Healix Medical Services Limited
What happens next?
We'll confirm your policy cover and then, depending on the situation, the following may happen:
We'll make arrangements with approved repairers and suppliers (subject to your agreement).
A loss adjuster or investigator will contact you so they can visit and gather more information for the next steps.
You'll be asked for more details, records (e.g. photos of damage) and valuations or repair estimates.
Frequently asked questions
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It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.
It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.