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Our Property dedicated claims offering

Alternative premises

If your customer’s property is extensively damaged we’ll work with them to arrange suitable alternative premises to minimise interruption to their business.

Easy access to claims support

Alongside phoning or emailing us, you can notify claims online and receive quick claims updates from our dedicated property team through Live Chat, via Allianz Claims Hub.

Claims relationship managers

For large property portfolios with higher claims frequencies you’ll be given a dedicated claims relationship manager who’ll work closely with you to  support your customers.

Preferred suppliers

We partner with specialist suppliers, such as glaziers and locksmiths, chosen for their shared  ethos in excellent customer service.

They’ll help your customers to get back up and trading as quickly as possible, offering them sustainable and tailored solutions.

Dedicated property expertise

Our experienced property handlers manage all aspects of your customer’s claim.

We have a  dedicated team solely for your SME customers and for large complex losses we’ll appoint one of our experienced major loss handlers to personally support your customer throughout the lifecycle of their claim.

Loss adjusters

Our expert loss adjusters rapidly respond to establish the cause of your customer’s claim, offering advice and support as to how to minimise further damage and ease the stress by co-ordinating all third-party contractors.

For large complex losses, our adjusters will make site visits to better understand the nature and extent of the loss.

Surge response

We’re equipped to manage a sudden influx of claims.

Using in-house data and geospatial technology, we can quickly identify
which customers are likely to be affected by a severe weather event,
so that you can advise them as to which precautions they should take.

Rapid claims settlement

For Property claims under £10K, we’ll look to settle your customers
claim via Rapid Claims Settlement.

All your customer needs to do is provide us with one estimate.*

workman surveying building

Supporting your customers' subsidence claims

Subsidence claims can be complicated and time-consuming to resolve so it’s important that we act quickly.

If your customer suspects subsidence, please let us know as soon as possible so we can decide how best to support them, what we can do to remedy the situation and all being well, get their building looking as good as new!
read about our subsidence claims service

Read, watch or listen to our claims insight

Suspected case of whiplash
Suspected case of whiplash

News Article

Insurance fraud - claims exaggeration

In this article, James Burge, head of counter fraud, Allianz Insurance plc, outlines what constitutes fraudulent exaggeration, the impacts on the policyholder and how we should work together to reduce the frequency of claim exaggeration.

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Insight

Global Claims Review 2022 and webinar

The AGCS Global Claims Review examines developments in corporate insurance claims and highlights the top causes of loss for companies. Join the webinar on 17 August.

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Insight

Why construction plant theft is still a problem

Construction sites continue to be targeted by criminals who recognise the financial value of plant machinery and equipment, costing millions for the industry.

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Expertise

Cyber crime - staying a step ahead

“It could be you”. A phrase once used optimistically for a national lottery campaign becomes rather more sobering when applied to the world of cyber-crime.

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Expertise

Non-damage business interruption

The provision for terrorism non-damage business interruption (NDBI) is a welcome and reassuring solution for the insurance industry and its customers.

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Expertise

Mind the Gap - Non Damage Business Interruption

Changes in the nature of terror attacks over the last couple of decades are exposing businesses of all sizes to a new set of risks.

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Expertise

Water - the great escape

Nick Lock, Head of Property Claims, wrote for Modern Insurance Magazine about how Commercial escape of water claims are increasing, plus some ways to mitigate the risk.

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Expertise

Drones and insurance claims investigations

Nick Lock, Head of Property Claims, discusses the advantages of using this technology.

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Expertise

A BIBA Brokers' Guide to claims inflation trends

The world of insurance claims is constantly evolving.

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Expertise

A BIBA Brokers' Guide to employers' liability insurance

A look at the current trends, including fraud, case law, complementary cover and the increasing importance of record-keeping.

read more
*Full details of the claim must be provided and the loss must not have occurred over eight weeks before notification.
Cost of repair/replacement must be supplied from a written estimate along with the details of the contractor, description of works, breakdown of costs and the contractor’s VAT number
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