Please read what we'll need before you start making your claim to make the process as quick and easy as possible.
Damaged, lost or stolen property
Step 1 - what we'll need
Step 2 - start your claim
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What we'll need to speed up your claim:
Whenever you make a claim, we'll need the following basic information to get things moving:
- Policyholder's full name, address and contact details*
- Policy reference number
- Date and location of the loss (if applicable)
- Payee details and VAT status*.
* If the person reporting the claim or requesting payment is not the named policyholder (or appointed representative) we will require a written mandate confirming the policyholder’s consent to proceed.
Select the option below that closest matches what your claim is about to find out what else we'll need:
- The cause of the escape of water, who, when and how it was first discovered, and the actions taken to prevent further damage.
- If trace and access cover is included in your policy, we will require a copy of the leak repair invoice, broken down to show the costs for tracing and accessing the leak, and repairing the damaged pipework.
- Information around the extent of the damage caused by the escaping water, including the number of rooms/flats that have been damaged.
- The estimated value of the loss - this will usually be in the form of a repair estimate or receipts/replacement estimates for the contents. If another party is deemed to be responsible for the incident we will require two comparable repair estimates to assist us in seeking a recovery from the responsible party's insurer.
- Details of any third party property/flats/houses that have been affected by the leak.
- Whether the property was occupied and, if not, when it was last occupied.
- Is the property currently still habitable after the damage?
- Details of any work or repairs conducted in the vicinity by a tradesman prior to the leak.
- If the leak looks like it has originated from a third party's property and they are considered responsible for causing the leak, we will require their name, address and telephone number.
- If a contractor is considered to be at fault, copies of any estimates or invoices for the works they originally carried out would be of use.
- Whether the property was occupied. If not, the date it was last occupied and details of how any Unoccupancy Condition has been complied with (if applicable).
- What part of the property (i.e. main building, outhouse, moveable property) has been damaged.
- The amount of rooms affected and details of contents damaged.
- The estimated value of the loss - this will usually be in the form of a repair estimate or receipts/replacement estimates for contents.
- Details of any temporary repairs that have been carried out, including costs.
- Whether the property is still habitable and whether the business is able to trade normally.
- Whether electrics are affected.
For storm claims:
- Confirmation as to whether there is a flat felt roof at the premises.
If so, we will need to know the age of the roof and the date it was last
maintained. If your policy includes a Felt Roof Condition we may
request the maintenance records for the roof.
For flood claims:
- Details of the cause of the flood and the proximity to the property.
- The height within the property that the water reached. If your policy has a Stillage or Height Condition, we will need to know how far off the floor items in the basement of the building were stored.
- Whether the property is accessible and whether there is still water inside.
- The cause of the fire, who discovered it, when and how, and the actions taken to prevent further damage.
- Whether the property was occupied. If not, the date it was last occupied and details of how any Unoccupancy Condition has been complied with (if applicable).
- The amount of rooms or other properties affected by the fire and/or that have smoke damage.
- The action taken by the fire service or police in attendance and contact details for the service should we need to request their report of the incident.
- Whether there are any emergency works being carried out in order to make the property safe and details of these works.
- Details of any other parties suspected to be involved. If the claim is in relation to arson, please let us know if the police have apprehended anyone in connection with the incident and/or you have received a compensation order or contact details from the responsible party from the police.
- If the fire was started accidentally by another party (such as a contractor working at the premises), please provide their name, address and telephone number. If a contractor is considered to be at fault, copies of any estimates or invoices for the works they originally carried out would be of use.
- How the authorities gained access (if the property was empty at the time of the fire).
- Whether the property is still habitable and whether business is able to trade normally.
- If your policy carries any condition relevant to fire claims (such as a Frying Condition or Waste Condition) we will require details of how you have complied with the relevant condition.
- Whether the property was occupied. If not, the date it was last occupied and details of how any Unoccupancy Condition has been complied with (if applicable).
- When the break in occurred.
- How entry was gained into the property. Please provide details of any damage caused to the premises while gaining entry.
- Details of any alarm fitted at the premises, including what type, whether it was set at the time of the loss and whether the thieves activated it. If the alarm did not activate, please explain why not. We may ask for a copy of the alarm log if it is monitored and if your policy includes an Alarm Condition, we will require confirmation as to how you have complied with the condition.
- Whether the loss has been reported to the police and, if so, the officer, station and crime reference number.
- Details of damage caused by the thieves, and/or items stolen.
- Whether the property is still habitable and whether business is able to trade normally.
- Details of how any Minimum Level of Security Condition stated in your policy wording has been complied with. This should include the specification or British Standard (BS) number of any locks, padlocks, etc. fitted to the property.
- Whether the property was occupied. If not, the date it was last occupied and how any Unoccupancy Condition had been complied with (if applicable).
- The circumstances surrounding the incident.
- Details of items that were damaged/lost. Where an item is damaged, you should retain it until you have reported the claim. We may wish to inspect the damaged item.
- An estimate for repair or replacement of the damaged/lost item, and the original purchase receipt for the item.
- In the case of lost property, whether the loss been reported to the police, and, if so, details of the officer and station dealing and the incident reference number.
If you've been a victim of a crime, you should report it to the police as soon as possible. They'll give you a crime reference number and contact details for the officer dealing with your case.
or write to:
Allianz Claims
PO Box 10509
51 Saffron Road
Wigston, LE18 9FP
PO Box 10509
51 Saffron Road
Wigston, LE18 9FP
To follow up on an existing claim, please email:
What happens next?
We'll confirm your policy cover and then, depending on the situation, the following may happen:
We'll make arrangements with approved repairers and suppliers (subject to your agreement).
A loss adjuster or investigator will contact you so they can visit and gather more information for the next steps.
You'll be asked for more details, records (e.g. photos of damage) and valuations or repair estimates.
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