Making a liability claim

Find out how to get in touch and what information we'll need from you.

Please use this phone number if:

  • a client is suing you (or has indicated they might soon take legal action) for a mistake you made while providing a professional service.
  • in your role as a company director or officer (or equivalent), you are being accused of a wrongful act, such as a breach of trust or duty, neglect and making a serious error.

Please use this phone number for claims involving:

  • a workplace injury
  • work-related illness (affecting past as well as present employees)
  • an incident on or around your premises that caused injury to a customer, visitor, contractor, tenant, or other third party
  • damage to a third party's property caused by your business activities
  • injury or illness caused by a product that you manufactured or sold.
Already made a claim
Upload evidence
Access our dedicated liability customer claims team
Not registered, request access now using our online form.
We'll do our best to put things right.
We'll confirm your policy cover, and then depending on the situation, the following may happen:
We'll make arrangements with approved repairers and suppliers (subject to your agreement).
A loss adjuster or investigator will contact you so they can visit and gather more information for the next steps.
You'll be asked for more details, records (e.g. photos of damage) and valuations or repair estimates.
This promotional material is intended for insurance broker use only and no-one else should rely upon it.
It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.