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Help and Contact

Making a liability claim

Find out how to get in touch and what information we'll need from you

Legal action being taken against you.

Professional indemnity and/or directors & officers

Please use this phone number if:

  • a client is suing you (or has indicated they might soon take legal action) for a mistake you made while providing a professional service.
  • in your role as a company director or officer (or equivalent), you are being accused of a wrongful act, such as a breach of trust or duty, neglect and making a serious error.

Employer's public & product liability

Please use this phone number for claims involving:

  • a workplace injury
  • work-related illness (affecting past as well as present employees)
  • an incident on or around your premises that caused injury to a customer, visitor, contractor, tenant, or other third party
  • damage to a third party's property caused by your business activities
  • injury or illness caused by a product that you manufactured or sold.

LiveChat is avaliable in the Claims Hub

Access our dedicated liability customer claims team
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Read broker and policyholder claims testimonials along with some claims case studies.

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What happens next?
We'll confirm your policy cover, and then depending on the situation, the following may happen:
We'll make arrangements with approved repairers and suppliers (subject to your agreement).
A loss adjuster or investigator will contact you so they can visit and gather more information for the next steps.
You'll be asked for more details, records (e.g. photos of damage) and valuations or repair estimates.

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