In February 2016, we removed the Average clause from our core SME product range. This means policyholders who find themselves underinsured will have their claim met up to the full sums insured level – we will not reduce the claim by applying Average.
We’ve launched Average Free Live at point-of-quote. Using data sources to capture property dimensions, we can highlight if sums insured are out of line for a trade and area. Your journey through QuoteSME now includes a new page for risks that appear below these values.
Over the past couple of years we’ve researched and developed a unique database that you and your customers will now be able to benefit from.
In our latest data initiative, we’ll share at point-of-quote when a case falls outside of the typical range for a risk in a given trade and area, prompting a conversation between you and your customers to ensure they have adequate cover improving service and expertise to your customers.
Following the FCA's Thematic Review, which revealed 40% of SMEs could be underinsured; we've taken this customer focused step of dealing with underinsurance to help provide peace-of-mind for you and your customers.
We'll only pay up to the sums insured; so, to ensure that your customers are fully protected, use our guidance notes when you're doing the maths.
For technical assistance and help with registering to QuoteSME, you can read the FAQs and watch our walkthrough videos.
If you're still stuck, get in touch with the Help Desk by:
One of our underwriters will contact you soon after a referral occurs. However, if you'd like assistance, please get in touch with our Small Business Team using the above contact details.
Don’t forget that, once logged in, you can also use our 'Live Chat' service!
When logged in, use the MTA search at the top of the screen to search for the policy you want to amend.
Select the 'Amend' button on either the 'Client Summary' or 'Policy Summary' page and then proceed to make the adjustments.
Simply log in to QuoteSME within 28 days of the renewal date and you'll be able to access the renewal transaction and its corresponding documents.
If you need to adjust any details, this can be done by clicking 'Amend'.
All documents are electronic and available on your quote/policy.
Simply log in and search for the quote/policy to find them. Documents can be downloaded or emailed to you.