Find out how to get
in touch with us to make a claim and what we'll need from you.

Get in touch with your
local branch
or dedicated centre.

Tell us if you're not happy with our service - we'll do our best to put it right.

Let us know if you need help. We offer lots of additional support including for those experiencing financial difficulties. 
  • We encourage our customers to let us know if there’s anything we can do to support them to communicate with us, to understand our products and/or services and keep in place appropriate insurance protection. 
  • We have well-established processes to help support our customers with additional needs. 
  • We provide additional support throughout the insurance lifecycle to those who need it.
  • We strive to recognise all the different needs of our customers, including those experiencing financial difficulties. 
  • We are empowered with the right tools to handle a large variety of vulnerable circumstances. 
  • We continuously seek to improve the service we provide to our customers whatever circumstances they are experiencing. 
  • We offer the option to request a nominated person to interact with us on your behalf.
Brokers and intermediaries can contact a branch to access lots of tools and advice on how to support customers. 
We have training to help us recognise and provide extra support to our customers who need it. 
Our communications are available in different formats, such as large text and braille
For technical assistance and gelp with registering to QuoteSME, you can read our FAQs and watch our walkthrough videos. You can also contact the QuoteSME Help Desk.
Add and update vehicle registrations
Update Employers' Liability Database (ELD) for claims tracing searches.
Use our tool to create pre-contract information
Search and download specific commercial clauses
Our complete online catalogue of product documentation including previous versions.
Brokers who work with Allianz, or who would like to start an agency with us, should visit our broker website to find product documentation and other useful tools and information:
We have put some resources which contain some practical steps that can help address underinsurance.
Guidance to help brokers and customers manage business risks, comply with relevant legislation and keep staff and customers safe.
From emerging risks to business and market issues, our webinars provide you with practical guidance, support and the opportunity to ask our experts your questions.
Our insight articles will bring you key developments and our industry expertise.