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Meet the experts

All the experts you need, all in one place.

Our expert team are here to make sure you receive the latest, and most accurate information along with updates from across our business.

They’re experts in insurance products, claims, fraud, compliance and communication within the broker insurance industry.

Our expert team are here to make sure you recieve the latest, and most accurate information along with updates from across our business.

Our content is factual, evidence-based and reviewed regularly. Meaning you’ve got access to great articles, guides and product information.

So who are our experts? Check out their bios below where you can find out about their roles and a few little extras as well. 

 

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Rhianna Ingram

Marketing Manager

Rhianna’s responsible for leading the Marketing communications team, making sure we’re listening to our brokers’ needs, helping produce the engaging, informative and helpful content.

With over 18 years of experience across both B2B and B2C, she combines her expertise in marketing and photography with professional qualifications from the Institute of Leadership & Management and the Chartered Institute of Marketing.

Outside of work, Rhianna is kept busy with her two young boys and volunteers as Remembrance Photographer for Remember My Baby, creating cherished memories for families during difficult times. It's a role that underscores her commitment to making a meaningful difference, both professionally and personally.

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Mike Kayode

Marketing Communications Executive

With over 5 years’ experience in the insurance industry planning, designing and responding to briefs from the broker business, Mike’s putting his Master’s Degree in Marketing and BA Hons in Business Studies with Marketing to good use. What’s more, his innovative approach to broker engagement is always sure to raise a smile. 

In his spare time, Mike likes to talk up his chances of winning a game of FIFA, as much as Arsenal’s hopes of Premiership success. This ability to find such hope against the odds is one of Mike’s many endearing qualities.
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Matt Crabtree

Head of Financial Crime Intelligence & Investigation Strategy

Matt’s a financial crime expert who’s spent over 15 years fighting fraud. After joining the company ten years ago, he’s now proudly our Complex & Organised Crime Manager. Matt manages all our organised fraud across both policy and claims channels, managing the Financial Crime Intelligence Team and heading up the Special Investigations Team. Proudly, he was the first industry professional to attach to The City of London Police’s Insurance Fraud Enforcement Department (IFED) to help tackle the problem of insurance fraud which went on to receive industry recognition.

When Matt isn’t fighting fraud, he spends time ferrying his 2 boys to endless football training sessions and matches, plus enjoys traveling to warmer climates to escape his cold and blustery Lancastrian home town

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Clive Upton

Head of Standard Motor Underwriting 

With 30 years insurance and underwriting experience, we’re proud to have Clive as the Head of Personal Lines Underwriting for standard motor, also known as private car. As for Clive’s role, he strategically manages the development of our standard car products through the broker channel. This includes standard broker transacted policies, corporate partners and affinities, providing in-depth underwriting and technical leadership supported by his Chartered Manager (CMI) status.

Clive loves being with his wife, 4 kids and 2 dogs, so with this big family he enjoys time out on family walks, but also likes the occasional fishing trip and game of golf.

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Mike Flowers

Non-Standard Product/Bespoke Underwriter

As our non-standard product manager, Mike is our expert when it comes to niche motor product schemes. These include driving schools, modified and high-performance vehicles, provisional licence holders, professional sports people and people that live on the islands around the UK. With over 19 years’ experience in the insurance industry, Mike is also expertly placed to manage our bespoke account where we offer individual quotes for individual risks.

A few years ago, for a mental and physical challenge, Mike took up Brazilian Jiu Jitsu, admitting he’s much more suited to this pursuit than his other option, golf.

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Jon Hughes

Specialist Product Underwriter

Jon joined the company 16 years ago after completing his A-levels and has held various positions in Underwriting over this time. His current role involves looking after the weird and the wonderful of the motor world including; Classic Cars, Kit Cars, Custom Vehicles, Competition Cars, American Vehicles, 4x4 off road and Motorhomes.

As for personal pursuits, Jon enjoys running and keeping fit, whilst his love of all types of motorsport confirms he’s a real petrolhead and perfect as our Specialist Product Underwriter.

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Ryan Berry

Van Product Underwriter

CII certified and hugely experienced with over 17 years in the insurance industry, Ryan’s expertise comes by the barrow load as the product manager for our Clear Van product. As with all our underwriters, his role is to build long lasting relationships with our brokers, help manage the development of the product and crunch the numbers to make sure it’s performing well.

Ryan likes to stay fit, playing 5-a-side football on Friday nights and has completed the national three peaks challenge. He’s also an experienced angler, having landed a personal best 53lb carp in France.

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Jan Sanders

Regulatory Standards Senior Advisor

With 17 years’ insurance industry experience, 12 in compliance, Jan’s expertise is priceless. As a Compliance Technical Advisor, she makes sure all content we publish is factually accurate and up to date. Jan is especially interested in vulnerable customer protection and fraud detection. She puts the customer at the heart of all her decisions.

Grab your popcorn, Jan’s also a movie buff, she’s watched the top 250 films of all time on IMDB and says the one thing she can’t live without is Netflix (and her family).

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Odele Walsh

Van Product Underwriter

Odele’s journey to becoming our Van product underwriting manager is an interesting tale. A born and bred Kiwi, she started working in insurance 15 years ago in her home country of New Zealand earning a professional qualification with ANZIF (Australia and New Zealand institute of Finance). From there she set off on a tour of the world, making it to the UK where she intended to stay for only a year. You’ve guessed it though, Odele loved it so much here that she never left, we’re glad she stayed.

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