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Help and Contact

Making a cargo claim

Find out how to get in touch and what information we'll need from you.

Goods lost or damaged whilst being transported.

Please note: your claim details will be passed to our specialist cargo claims teams.

Step 1 - what we'll need

Please read what we'll need ↓ before you start making your claim. This will make the process as quick and easy as possible.

Step 2 - start your claim

0330 102 8608
Unless you've been given alternative details by an Allianz claims handler (who's dealing with your case), please send written notification and other related documents by email to:
Email

Write

Marine Claims
Allianz Global Corporate & Specialty
60 Gracechurch Street
London, EC3V 0HR

Telephone

0330 102 8608
Lines are open Mon-Fri,
9am to 5pm.

Tell us if you’re not happy with our service

We'll do our best to put things right.
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Your Claims Feedback

Your claims feedback is important to us, it helps us to understand what’s important to you and how we’re delivering on our promises. 

Read broker and policyholder claims testimonials along with some claims case studies.

Your claims feedback

So that we can get your claim moving quickly, please provide us with the following information when reporting it:

  • Full name, address and contact details of the policyholder*
  • Policy reference number
  • Details of the carrier and other third parties involved
  • How, where and when the incident happened (as much as is known)
  • The weight (kg) of the goods dispatched (aka, the consignment) and weight of damaged/missing goods
  • Esimated value of the damage/loss
  • Relevant documents, including invoices, packing lists, transport documents (e.g. airway bill or consignment note) and collection/delivery receipts
  • Copies of messages or other evidence showing responsibility lies with the carrier or another third party.

If applicable:

  • Settlement offer from the carrier
  • Photos of damage caused
  • Statements from drivers and witnesses
  • For incidents of criminal damage or theft that have been reported to the police, details of the officer and station and the crime reference number.

If you've been a victim of a crime, you should report it to the police as soon as possible. They'll give you a crime reference number and contact details for the officer dealing with your case.

* If the person reporting the claim or requesting payment is not the named policyholder (or appointed representative) we will require a written mandate confirming the policyholder’s consent to proceed.
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What happens next?

We'll confirm your policy cover, and then depending on the situation, the following may happen:
We'll make arrangements with approved repairers and suppliers (subject to your agreement).
A loss adjuster or investigator will contact you so they can visit and gather more information for the next steps.
You'll be asked for more details, records (e.g. photos of damage) and valuations or repair estimates.

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