From 1 May 2024, we rebranded to Allianz. Our name may have changed, but it’s still a strong team, with the same culture and passion to deliver for you and your customers.

We understand the importance of having confidence in a partner, with strength and resilience by your side. Our strength and scale will help us grow stronger together, with better capabilities, better insights and better resilience.

Give us a call on one of our dedicated claims numbers here
  • Full driving licence details – date of birth, date passed, any convictions
  • Accident circumstances
  • Policyholders VAT Status
  • Images of the accident itself showing vehicle’s stopped positions (will help with liability decisions) and the TP/TP vehicle involved.
  • If the client is using a non-approved garage, we need either:  An estimate sent via Audatex to provider code LVRCV or a fully detailed cost estimate (breaking down labour times and rates, parts, paint and materials etc) on the garage’s headed paper, and good images of the damaged areas to show the damage they are repairing.
  • How the hire (self-drive hire only) was paid (Cash, Cheque, DD)

A courtesy car will be provided (subject to availability) when a recommended garage is used for private car.

A hire car will not be provided unless it is non-fault - if considered non-fault there’s potential for a hire through Enterprise but at their discretion.

If it’s a commercial vehicle and the policyholder is VAT registered, we’ll look to pay the total loss amount less VAT. The policyholder will be responsible to pay the garage the VAT if the vehicle is repairable.

Each case is reviewed on its own merits however:

Recovery: We’ll only pay for one recovery cost (the first recovery). If the vehicle has been removed from the accident scene by the police, please contact us immediately so we can arrange free collection of the vehicle from the recovery site.

Storage: We’ll only pay for storage that we’re liable for (i.e. due to delays caused by us). We’ll not pay any storage which has been incurred due to late reporting of the claim or due to delays caused in advising us of the vehicle location.

New claims notifications aren't available at the moment. In the meantime, log into the Broker Portal and you can search for any claims in the last week/month, so you can stay up to speed on your customers' new claims.
Your Broker Portal administrator will be able to do this in a couple of clicks. Alternatively, please email with your branch address and agency number (if known) and we’ll help get you set up.

All Personal Lines motor and home claims that meet the following criteria:

  • Claim status Open
  • Claim status Closed, Date Closed within the last 7 years, and Date Updated within the last 3 years

Updates are made daily to the Claims Tracking dashboard by 8:30am

Approved Repairer Network updates are now included for motor claims where available

All claim updates are subject to obfuscation following our GDPR business rules, or an individual exercising their ‘right to be forgotten' as outlined by the ICO.

Yes, we don't insist on the use of an approved repairer, however there are benefits of using one such as a 5-year repair warranty, or matching of the existing manufacturers guarantee (whichever is longer) and free collection and delivery of the vehicle.
If footage of the accident has been captured, please let us know that it’s available when reporting the claim. In some cases, it’s vital and will assist us in proving liability for the accident, disproving personal injury and assist in our efforts to tackle criminal activity, which in turn will reduce claim spend.
You’ll need to make sure the Accident Management Company (AMC) is registered as the active AMC with us so the appropriate internal documents we use are updated. We also require that the AMC has the appropriate regulatory permissions for the services they are offering customers. 

For Public Liability it takes 40 days.

For Personal Liability & Employers Liability it takes 30 days.

We cannot legally give advice however, we can discuss the different options available.
The costs the solicitors will be able to claim will increase, it’s therefore vital we have your full co-operation in assisting with our investigations.
Please report all incidents that could give rise to a claim as per the terms and conditions of the policy.
No. As of 2 August 2021, Green Cards are no longer required for UK registered vehicles, including those from Northern Ireland, who wish to drive to all EU countries as well as Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Serbia, Norway and Switzerland.

Full details on how to issue a Green Card using our Portal can be found in the Broker Portal User Guide. The system is quick and simple to use and allows an electronic version of the Green Card to be produced. This can either be emailed directly to the policyholder for them to print or printed and posted to them by you.

Following advice from the MIB, it’s been confirmed that printing Green Cards will now be easier:

  • Green Cards can now be printed in black ink on ordinary white paper
  • Green Cards can now be printed either double, or single sided
  • Green Cards can be sent out electronically, although policyholders must print and carry a hard copy when travelling abroad
Green Cards must be issued for a minimum of 15 days; however, we recommend you issue them from the date of request through to the end of the current policy period.

It’s possible for you to issue a Green Card via the broker Portal for the full period of a policy i.e. either at new business or renewal confirmation. By adopting the issue of an annual Green Card, you’ll remove the need for your policyholders to request a Green Card each time they travel during the policy period.  
  • Setup all users who require access as Broker Users, or add extra Broker Administrators
  • Assign access to Cover Notes and Green Cards and/or Claims
  • All this helps them to keep your customers' data safe and secure
Of course, you can create and issue a Cover Note in minutes online. Cover Note Extensions are easier than ever too and can be completed in a couple of clicks.
Every broker Portal user can request Proof of NCD, check out the Portal User Guide for more details.
Yes absolutely, download the Portal User Guide if you need further support.
The site works best in Google Chrome or Edge, download them for the best experience when using the Broker Portal.
If you’ve not logged into the broker Portal for 90 days, your account becomes inactive. Your Administrator can reactive you. If your issue persists, please contact Keep your eyes peeled, there’s usually a reminder 7 days before you’re made inactive.
Policy docs, underwriting guides, endorsement lists and more are available in the Product Documents section.
Please get in touch with our Broker Operations team:
Motor: 0330 678 5556 or
Home: 0330 678 5006 or
Yes, Green Cards are totally self-serve, check out the Portal User Guide for more details.

Get in touch with our support team at and we'll be more than happy to help.

Are you a customer? Please visit our customer website to find the right team to help with your query.

Use our Online Account Management form to register for access

You simply need to complete the Additional Access Form


Yes, get in touch with our credit control team at and we'll be more than happy to help.
  • Specialist fraud investigations covering all property and motor products and claim types
  • Dedicated Points of Contact and Escalation Points
  • Fraud Prevention Advice
  • Granted delegated processes which are mutually beneficial and expedite our current process thus reducing risk to the business
  • Fraud Protection Guidance Flyer to the genuine occupier where their address has been used fraudulently
  • We work closely with our brokers and the business to ensure the appropriate blocks are put in place to reduce our exposure in the ghost-brokering world
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It must not be made available to anyone other than the intended recipient, either in its original form or any reproduction.