Help and Contact
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Help and Contact

The Motor Insurance Database (MID) is now available through My Allianz, our online destination portal. Our new MID platform has a friendlier user interface and provides an additional layer of security, This allows you to navigate the tool in an easier and more secure way, protecting your data.

You’ll now be able to access Allianz MID via my.allianz.co.uk instead of allianzmid.co.uk. The current tool will remain active for all brokers and customers until further notice.

 

My Allianz Broker Admin
Guide

My Allianz Standard Client and Standard Broker Guide

My Allianz Client Admin
Guide 

Motor Insurance Database How to Guide for Sub-Brokers

This training guide is for sub-brokers and provides a step-by-step explanation with screenshots on how to navigate the new Motor Insurers Database portal (MID).

Motor Insurance Database How to Guide for Clients

This training guide is for clients and provides a step-by-step explanation with screenshots on how to navigate the new Motor Insurers Database portal (MID).

Motor Insurance Database How to Guide for Brokers

This training guide is for brokers and provides a step-by-step explanation with screenshots on how to navigate the new Motor Insurers Database portal (MID).

Register for the Allianz Motor Insurance Database (MID)

Motor Insurance Database (MID) is now available through My Allianz, our online destination portal. Register with the links below:

Broker MID registration

Policyholder MID registration

Training guides (videos)

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Demo of My Allianz (Broker Admin user)

This video shows a Broker Admin user how to navigate My Allianz, create and manage user accounts, and access the Allianz MID portal

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Demo of My Allianz (Standard Broker user)

This video shows a Standard Broker user how to navigate My Allianz and access the Allianz MID portal
 

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MID portal demo – how to add and amend vehicles

This short video shows you how add, amend and delete vehicles in the MID and add cover periods.
 

Contact and definitions

Our MID Helpdesk continues to be open Monday to Friday 8am to 6pm to help with any enquiries you might have. You can call our MID Team on 0345 073 1118 or email them at [email protected]

Date-on

The date-on is the date on which the current insurance cover started for that vehicle.
Note: Since all policies are renewed yearly the earliest possible on date is the last renewal date.

Derivative

The derivative of a vehicle is the extra letters that sometimes follow the model of a vehicle. Some examples of the derivative are; Xsi, Gti, L, XL.

‘Immediate load of vehicle data' (within the Act)

DfT’s view was that the requirement to supply data ‘immediately’ would be interpreted by the courts as "the time taken by a person using reasonable efforts". "Reasonable efforts" would vary from case-to-case, but an acceptable range would typically be 10-14 days.

Location code

This field is optional and has been designed to assist clients with subsidiary companies or depots, who would like to record their vehicles under different headings or locations.

Road Registered Indicator

Road registered indicator is simply whether the vehicle is registered with the DVLA to drive on the road.

Single Day Addition

A vehicle which is on cover for only one day.

Frequently asked questions (FAQs)

All vehicle details can be amended except for the vehicle registration number and the date-on. There are two ways to display the details of a vehicle. The first of these two ways is by using the search function on the main current schedule screen. The second method is to double click on the vehicle’s details from the list of vehicles on cover. This brings up the details of that particular vehicle, click "Amend" and any amendments can just be typed into the correct field. An effective date must be entered. Once you click "Update Vehicle" you should be taken back to the current schedule with a message at the top of the screen saying ‘vehicle details saved successfully’.
If a vehicle is sold the website must be updated to reflect this. The way to take a vehicle off-cover is to amend the date-off to show the date when the vehicle was sold. From the 'List of vehicles' page you can use the quick delete button on the right-hand side of the vehicle schedule. Alternatively you can use the search option if you know the registration.
The fields for the vehicle registration number and the date-on field cannot be changed once submitted. Therefore the only option is to delete the record and re-add it with the correct details. To delete a vehicle, the date-off should be set to equal the date-on. A pop-up box will appear with the statement "Select to proceed with below option*",  select "Remove from record" and vehicle will be marked as an error and no longer be displayed.
Incorrect policy name or addresses can be changed, but not manually. The user must contact their broker who will in turn contact the underwriter of the policy at the local branch. The branch is the only place where these details can be amended.
The vehicle schedule is supplied by the broker and inputted into the system at the local Allianz branch. Therefore any queries should be directed to the broker. If the broker has a query regarding this information then they should contact the local Allianz office.
Yes, updating the Allianz MID portal does not automatically update the insurance policy. With regards to how a policyholder notifies their broker of additions and alterations, nothing changes. Notifying the Allianz MID portal is a separate issue only necessary to comply with the new 4th EU directive.
Policyholders have a legal obligation to ensure all road registered vehicles (taxed) which are on cover for more than 14 days are registered on the MID. Records must be kept for 7 years of vehicles held for fewer than 14 days. All trade plates must also be registered on the MID. Fleet policy wordings state that ALL vehicles must be declared to Allianz.
The site should be kept up-to-date within 5 working days of a change to the policy. A change could be an addition, an amendment, deletion, and change or transfer of registration.
This error is stating that the vehicle’s registration mark is not in an acceptable format for DVLA road registered vehicles. The site will only allow the input of valid UK and Northern Ireland formats. There shouldn't be any spaces in the registration. The final thing to check is that the characters are correct, e.g. check whether a '0' should be an 'o' or whether a '2' should be a 'z'.

Yes, you can. You can do this by using the optional location code. This will enable you to locate or sort vehicle data for a specific location or 'All'.


You can split your vehicles up by toggling ‘Split by location’ on. You’ll then be able to amend the location code under ‘Manage Locations’.


You can type any name up to 50 characters, for example:

  • 01 Brentford
  • 02 Leeds

or

  • 01 Fast Shoes Ltd
  • 02 AKS Ltd

When entering a new vehicle for the first time, the field will appear when you enter the vehicle data. New locations can be added as and when required. When selected, this becomes a mandatory field.

You'll need to enter the record for the existing vehicle by clicking on the vehicle registration, clicking ‘Amend’ and then by adding a location code.
Simply leave the ‘Manage location’ tab greyed out.
Simply slide the toggle on ‘Manage location’ to greyed out. Location code field and the location data will be deleted.
Yes, you can. Vehicles can be moved between locations by amending the location code on the vehicle data screen.
Current vehicles can be sorted by any of the headings within the table. Click on the required heading and the vehicles will be displayed in ascending order.
Select vehicle for updating and enter the same off-date as on-date. A pop-up box will ask you if this is a Single Day Addition. Select ‘no’ and the vehicle will be marked as an error and removed from your schedule.
Under the policyholder legislation, vehicle updates must be placed on the Motor Insurance Database immediately; however the Department for Transport have said that they would deem 14 days to be acceptable (at the present time). The vehicle update that you processed had more than 14 days between the current date (date entering information) and the effective date (on date, off date, effective date of change) of the update. This resulted in a warning message appearing: ‘Your update will have been processed and sent to the Motor Insurance Database. Please be aware that failure to supply updates in a timely manner can result in fines of up to £5,000.’
Vehicle data on the Allianz MID portal is transferred to the MIB’s Navigate portal twice a day Monday to Friday, once on Saturday and Sunday. Therefore, if you add/edit/delete vehicle details on the Allianz MID portal, it transfers over to the MIB’s Navigate database at 12 noon and 23.50 weekdays and then at 11 am weekends.

Please get in touch by:

Let us know the difficulties you are experiencing and we'll find a solution.

Vehicle history can be found once edit vehicle has been selected, just scroll down to see history for this vehicle.

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