As the unprecedented situation with COVID-19 continues and the Government takes new measures to delay the outbreak we realise this is a worrying time for everyone, not least our customers. Our thoughts are with everyone affected and their families.
Allianz has now closed all its branches and moved to a working from home policy for all staff wherever possible, following the Government announcement (23 March).
At Allianz we work with a huge variety of businesses and individuals, each exposed to uniquely different risks and now dealing with individual circumstances and challenges. The risks faced by businesses don’t stop with COVID-19 and we’re committed to continue providing the insurance cover you need and purchased, accepting that your business might be temporarily changed by the current situation.
We know there is no ‘one size fits all’ approach so will consider how we can help you on a case by case basis, working closely with your broker. We want to assure you that we remain entirely dedicated to continuing to operate under our high standards of delivering value to you and ensuring fair outcomes.
If you are affected by the current situation, please contact your broker in this first instance. We will then work closely with them to find the most suitable way forward for you.
Further information and FAQs for our customers, brokers and third parties can be found below, along with details of Allianz’s approach to managing the impact of COVID-19 and useful external links.