If you require support as a direct result of COVID-19, please contact your broker to discuss your needs and what assistance may be available.
Under some circumstances an adjustment to the cover required may be available and / or we may be able to assist with deferred payments. Please do not cancel your Direct Debit Instruction as this may trigger our automated default process, which could result in the cancellation of your policy.
If you are experiencing financial difficulties you may wish to seek financial advice. The Money Advice Service has created a Money Navigator Tool to assist with getting started and their website includes details of free advice services. The Financial Services Authority has also published information for consumers dealing with financial difficulties during coronavirus.
Following the announcement of the Supreme Court's ruling on the FCA's business interruption case we wanted to advise you of our next steps. Although Allianz was not a defendant in the test case, we welcome the clarity the judgment will provide and have continued to make payments on claims where we believe there is valid cover.
As you will appreciate, the content of the judgment is complex in nature and so we'll require some time to digest the points of law and understand how this will affect customers. We'll send a holding letter to all affected customers by 22 January in line with the FCA guidelines. Following this, a further letter will be issued detailing how the outcome of the judgment affects your claim.
Where a claim has previously been repudiated, this decision remains unchanged.
Please see our Claims page which details our claims processes and contacts by line of business. We are experiencing higher volumes of traffic than usual through our phone lines and would encourage customers to notify claims online via our .
If you are a Broker or Fleet Manager, the easiest way to notify a new Fleet claim is via the Allianz Claims Hub, you can also track progress of all existing motor claims. Fleet Drivers can also notify fleet claims via our Allianz Notify app.
If your policy from Allianz includes legal expenses cover, you also have access to our TALK Legal helpline, which can provide advice on a wide variety of topics that may be relevant in the current circumstances.
To help you find what you’re looking for more quickly, we’ve listed frequently asked questions relating to COVID-19.
Following the announcement of new measures by the Government on 23 March 2020, we took the decision to close all our UK offices with immediate effect. We had prepared for this situation by undertaking systems resilience testing and ensuring colleagues were equipped to operate remotely and have therefore been able to maintain service levels to our customers.
We have started a limited programme of reopening some offices with a small number of colleagues returning but this will only continue cautiously, in line with local and national lockdown restrictions and ensuring all workplaces are Covid secure.