If you require support as a direct result of COVID-19, please contact your broker to discuss your needs and what assistance may be available.
Under some circumstances an adjustment to the cover required may be available and / or we may be able to assist with deferred payments. Please do not cancel your Direct Debit Instruction as this may trigger our automated default process, which could result in the cancellation of your policy.
If you are experiencing financial difficulties you may wish to seek financial advice. The Money Advice Service has created a Money Navigator Tool to assist with getting started and their website includes details of free advice services. The Financial Services Authority has also published information for consumers dealing with financial difficulties during coronavirus.
The Supreme Court has now given its permission for the FCA Test Case appeal to proceed direct to the Supreme Court. The hearing began on 16 November and concluded on 19 November. The decision is currently expected to be announced in December.
We will keep you updated with the outcome. Allianz, being one of the largest and leading insurers, will of course adhere to any new jurisdiction.
We’re continuing to take a flexible and proactive approach to supporting you through this uncertain time and we look at each claim on its own merit.
In preparation for the Court ruling, we've worked with our legal panel to create communications for customers who have made a business interruption claim relating to Covid-19, including those whose claims have been rejected. These communications were shared with affected customers.
Following the judgment, we contacted our customers to let them know we were working through the details and would be in touch to discuss how this may impact their claim.
An affected customer’s situation will have one of two outcomes:
i) the claim or part of the claim is now eligible for payment or
ii) the claim is still not covered by their policy.
If the claim is covered in part or in full, we'll appoint a loss adjuster who will be familiar with the policy.
If you’re affected but we don’t have your email address, we’ve contacted your broker who will share the letter with you. If we do have your email address, we've sent these letters directly to you by email, and copied in your broker for information. Alternatively, we've issued letters by post if we don’t have your or your broker’s email address.
A further hearing took place on 2 October where a number of follow up matters, including hearing requests for appeals from various parties were considered. The Court granted certificates to the Financial Conduct Authority (FCA) and all insurers in the test case who asked for a certificate, enabling them to request an appeal directly to the Supreme Court. Those who received a certificate are now entitled to apply to the Supreme Court for permission to appeal against various aspects of the judgment. We understand that the FCA and the insurers involved in the test case continue to have discussions to see if a solution can be found which might avoid the need for an appeal. As Allianz is not a party to the test case, it’s difficult to know whether those discussions are likely to be productive and, if they are not, when the appeal might be heard. If you’re a customer whose claim relates to a policy wording which may be the subject of an appeal, we have now written to let you know that your claim is on hold pending a final decision by an appeal court or confirmation that the policy wording will not be subject to an appeal.
Please see our Claims page which details our claims processes and contacts by line of business. We are experiencing higher volumes of traffic than usual through our phone lines and would encourage customers to notify claims online via our .
If you are a Broker or Fleet Manager, the easiest way to notify a new Fleet claim is via the Allianz Claims Hub, you can also track progress of all existing motor claims. Fleet Drivers can also notify fleet claims via our Allianz Notify app.
If your policy from Allianz includes legal expenses cover, you also have access to our TALK Legal helpline, which can provide advice on a wide variety of topics that may be relevant in the current circumstances.
To help you find what you’re looking for more quickly, we’ve listed frequently asked questions relating to COVID-19.
Following the announcement of new measures by the Government on 23 March 2020, we took the decision to close all our UK offices with immediate effect. We had prepared for this situation by undertaking systems resilience testing and ensuring colleagues were equipped to operate remotely and have therefore been able to maintain service levels to our customers.
We have started a limited programme of reopening some offices with a small number of colleagues returning but this will only continue cautiously, in line with local and national lockdown restrictions and ensuring all workplaces are Covid secure.