We’re continuing to take a flexible and proactive approach to supporting you through this uncertain time and we look at each claim on its own merit.
In preparation for the Court ruling, we've worked with our legal panel to create communications for customers who have made a business interruption claim relating to Covid-19, including those whose claims have been rejected. These communications were shared with affected customers.
The results from the FCA test case are now expected on Tuesday 15 September.
When the judgment has been issued, we’ll be in touch with the outcome and how it impacts their claim.
An affected customer’s situation will have one of two outcomes:
i) the claim or part of the claim is now eligible for payment or
ii) the claim is still not covered by their policy.
If the claim is covered in part or in full, we'll appoint a loss adjuster who will be familiar with the policy.
If you’re affected but we don’t have your email address, we’ll contact your broker who will share the letter with you. If we do have your email address, we'll send these letters directly to you by email, and copy in your broker for information. Alternatively, we will issue the letter by post if we don’t have your or your broker’s email address.
In case of appeal
Should the High Court FCA test case judgment be appealed by either party, which we understand is likely, certain claims may be impacted. If you’re a customer whose claim relates to policy wording which is the subject of an appeal, we'll contact you to let you know that your claim is on hold pending a final decision by an appeal court
If you require support as a direct result of COVID-19, please contact your broker to discuss your needs and what assistance may be available.
Under some circumstances an adjustment to the cover required may be available and / or we may be able to assist with deferred payments. Please do not cancel your Direct Debit Instruction as this may trigger our automated default process, which could result in the cancellation of your policy.
Please see our Claims page which details our claims processes and contacts by line of business. We are experiencing higher volumes of traffic than usual through our phone lines and would encourage customers to notify claims online via our .
If you are a Broker or Fleet Manager, the easiest way to notify a new Fleet claim is via the Allianz Claims Hub, you can also track progress of all existing motor claims. Fleet Drivers can also notify fleet claims via our Allianz Notify app.
If your policy from Allianz includes legal expenses cover, you also have access to our TALK Legal helpline, which can provide advice on a wide variety of topics that may be relevant in the current circumstances.
To help you find what you’re looking for more quickly, we’ve listed frequently asked questions relating to COVID-19.
In light of the Government’s new measures which were announced on 23 March 2020, we have taken the decision to close all our UK offices with immediate effect. This is in line with Government guidelines. We prepared for this situation by undertaking systems resilience testing and ensuring colleagues are equipped to operate remotely. Wherever possible, meetings are being held via phone calls and video conferencing.
Whilst every effort is being made to maintain usual operations, service levels and protecting vulnerable customers, there may be some delay in responding to customers during this unprecedented situation. We thank you for your patience.