Coronavirus (COVID-19) information
Key information for customers
Our teams remain fully operational on a working from home or hybrid basis. We have started a limited programme of reopening some offices with a small number of colleagues returning but this will only continue cautiously, in line with any local and national health and safety recommendations and requirements.
Any colleagues who have exhibited significant symptoms are self-isolating and any colleagues who have been in close proximity to these individuals have also been asked to self-isolate as per government guidelines.
Please continue to contact us via email and phone. We also have inbound and outbound postal processes in place that mean we can receive, send and process your postal documents. We continue to process your instructions as quickly as possible and can now accept cheques, however there may be a delay in processing these. Our preferred option at this time would be electronic payments (BACS, CHAPS).
If your policy from Allianz includes legal expenses cover, you also have access to our TALK Legal helpline, which can provide advice on a wide variety of topics that may be relevant in the current circumstances. To help you find what you’re looking for more quickly, we’ve listed .