Yes, we have inbound and outbound postal processes in place that mean we can receive, send and process your postal documents. We continue to process your instructions as quickly as possible and can now accept cheques, however there may be a delay in processing these. Our preferred option at this time would be electronic payments (BACS, CHAPS).

If you require support as a direct result of COVID-19, please contact your broker to discuss your needs and what assistance may be available. 

Under some circumstances an adjustment to the cover required may be available and / or we may be able to assist with deferred payments. Please do not cancel your Direct Debit Instruction as this may trigger our automated default process, which could result in the cancellation of your policy.

If you’re a licenced taxi or private hire vehicle (PHV) driver and have Allianz hire or reward insurance in place, you do not need to contact us to extend your existing cover while driving your insured vehicle to carry parcels, medical supplies, household goods, groceries or takeaway meals during the Covid-19 restrictions. Your cover will not be affected until the end of the Covid-19 restrictions or until 31 July 2020, whichever is sooner.

We’re aware that many of our Commercial Motor customers will want to support people in their communities who are impacted by COVID-19, including the NHS Volunteer responder scheme. If you or one of your employees use their company vehicle for voluntary purposes (non-payment) to transport medicine or groceries to support others or for the activities of an NHS volunteer responder, subject to your permission and any existing conditions (such as driving restrictions), your cover will not be affected. You do not need to contact us to update documents or extend your cover.

If you have any questions regarding your policy coverage and what may or may not be covered, please contact your insurance broker who can discuss your terms and conditions in detail. If you are unable to locate your broker’s details, please contact us on 01179 435213 with your full policy number and we can provide them to you.

Please see our Claims page which details our claims processes and contacts by line of business. We are experiencing higher volumes of traffic than usual through our phone lines and would encourage customers to notify claims online via our website.

If you are a Broker or Fleet Manager, the easiest way to notify a new Fleet claim is via the Allianz Claims Hub, you can also track progress of all existing motor claims. Fleet Drivers can also notify fleet claims via our Allianz Notify app.

If you are a Broker or Fleet Manager and don’t yet have access to the Allianz Claims Hub, please request access for your business using our online form.

If your policy from Allianz includes legal expenses cover, you also have access to our TALK Legal helpline, which can provide advice on a wide variety of topics that may be relevant in the current circumstances. 

To help you find what you’re looking for more quickly, we’ve listed frequently asked questions relating to COVID-19.

If you can’t find what you’re looking for, policyholders can call our legal advice line on 0370 241 4140 about any legal matter. Lines are open 24 hours a day, 7 days a week.