A seemingly routine road traffic accident, the insured vehicle was changing lanes when it collided with the claimant’s vehicle in December 2016. Paulina alleged she had sustained personal injuries as a result of being a passenger in the vehicle involved in the accident and submitted a personal injury claim against Allianz.
Her claims included: experiencing constant pain for nearly five months and taking painkillers to manage the discomfort, over a year of pain reported for her shoulder and neck which impacted her day-to-day life from lifting, brushing her hair to halting her daily fitness regime when previously she trained for three hours a day.
Despite stating such extreme pain, Paulina did not seek medical treatment which rang alarm bells for Laura Twist, the BLM lawyer instructed by Allianz to investigate the claim.
Paulina had shared social media updates in respect of her snowboarding and scuba-diving activities, all undertaken during her claimed prognosis period. Furthermore, Paulina delayed for almost three years before submitting her claim to Allianz and later stated that the delay was due to feeling vulnerable and fear but that she wanted justice. BLM and Allianz took a robust approach to defending this claim, requiring Paulina to attend trial and prove her claim.
The evidence gathered by BLM was presented to the court where Paulina’s claims were not only dismissed but she was found to have been fundamentally dishonest after her explanations did not make sense resulting in the court not believing she was not injured as she indicated from the accident. Ironically, Paulina’s desire for justice was met, although not as she envisaged.
Commenting on the finding, BLM solicitor Laura Twist said:
"This was a really interesting case as there was only one possible interpretation of the facts once we had the posts from the claimant’s social media accounts which is not always possible when trying to determine fundamental dishonesty. We live in a digital world where people document life events often with great detail. Paulina failed to understand that the level of detail she published publicly would be scrutinised in court against her claims. Ultimately she sabotaged her claim through her own testimony.
"This is a great example of BLM’s collaboration in action with Allianz in the continuing fight against fraudsters. The decision should act as a clear deterrent against submitting exaggerated personal injury claims because not only will they not be unable recover any expenses but more likely end up with a hefty costs order against them."
Fraud manager, Nick Kelsall from Allianz Insurance added:
"This case highlights how naïve some people can be when it comes to posting activity on their social media accounts. This ruling shows how serious the courts will take any level of fraudulent activity and will not hesitate in punishing fraudsters. We will continue to work together with law specialists, such as BLM to ensure that we robustly investigate and defend any claims that are dishonest."
The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.
About Allianz Holdings plc
Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain.
The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing 790 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage 1.7 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are amongst the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2020, over 150,000 employees achieved total revenues of 140 billion euros and an operating profit of 10.8 billion euros for the group.
These assessments are, as always, subject to the disclaimer provided below.
Cautionary note regarding forward-looking statements
This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
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The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.
*Including non-consolidated entities with Allianz customers.