Allianz rated best in class for motor claims

Posted: 7 October 2022


We were also rated best in class for Accident & Health and Engineering (jointly with Chubb) claims. Further we’ve increased our Net Promoter Score (NPS) by five points with improvements in three service areas: relationships, expertise and communication.

Brokers particularly praised the Allianz Claims Hub and Live Chat function for driving a positive and timely claims service.
The survey reports that “Allianz’s claims service is among the most respected amongst brokers”.

Here’s what some of our brokers are saying:

“They (Allianz) have one of the best service levels, are accessible, answer their phone, respond in realistic time-frames and their handlers are competent in their subject”.

“Quick and efficient service on all claims. Online chat quick to answer queries and settlements/ payments paid very quickly. Handlers able to deal immediately with smaller claims.”

Photo of Graham Gibson
Graham Gibson, chief claims officer at Allianz Insurance, said:

“These results demonstrate that investment in our claims service is really paying dividends and helping to deliver a better experience for our customers and brokers.

There’s always more work to do, but we’re delighted that feedback from our brokers tells us we’re making great progress in delivering the high standards of service they rightly expect from us.”

The Gracechurch mid-market claims survey is an independent study which highlights organisations’ service or reputation performance on a range of key performance measures, relative to the competition.

The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.

About Allianz Holdings plc

Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain.

About Allianz

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing 790 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage 1.7 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are amongst the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2021, over 150,000 employees achieved total revenues of 148.5 billion euros and an operating profit of 13.4 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below. 

Cautionary note regarding forward-looking statements

This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.

No duty to update

The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.
*Including non-consolidated entities with Allianz customers.

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