female claims handler

Allianz awarded for exceptional customer service eight years in a row

Posted: 7 February 2024

Insurance consultancy Gracechurch has awarded Allianz Commercial its Service Quality Marque (SQM) for the eighth year in a row and is the only insurer to receive this accolade.

Insurance consultancy Gracechurch has awarded Allianz Commercial its Service Quality Marque (SQM) for the eighth year in a row and is the only insurer to receive this accolade.  

Run annually, the independent research found Allianz to be particularly strong for its personalised service, with the commercial insurer striking the right balance between expert assistance and online capability through its Claims Hub and Live Chat functionality.

The net promoter score (NPS) for Allianz is at its highest since 2018, with a market-leading position maintained throughout 2023 retaining its number one spot throughout the year according to the Gracechurch survey.

gracechurch service quality award 2024

Gracechurch managing director Ben Bolton commented:

“Allianz has built on its long history of achieving the Service Quality Marque this year, and brokers are now more positive about its claims service than at any point since 2018. The insurer combines this level of service with its outstanding global reach, broker familiarity, Claims Hub and overall market reputation.”

Graham Gibson, chief claims officer at Allianz Commercial, added:

“I’m thrilled to secure this award for the eighth year in a row, which is a significant achievement and I’m really proud of the team. Our aim is to constantly improve the service we provide, and our strong customer-first focus in claims management has strengthened our relationships with broker partners.

With a strong team of claims experts and a mixture of digital services, our people and service makes a difference and winning this highlights that. However, this doesn’t mean we won’t rest on our laurels, as we constantly strive to maintain and improve how we support our broker partners in the best way.”

Graham Gibson, chief claims officer at Allianz Commercial

About Allianz Holdings plc

Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain including Allianz Insurance

About Allianz

The Allianz Group is one of the world's leading insurers and asset managers with more than 122 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 717 billion euros** on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage about 1.7 trillion euros** of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2022, over 159,000 employees achieved total revenues of 152.7 billion euros and an operating profit of 14.2 billion euros for the group***.

*Including non-consolidated entities with Allianz customers.

**As of March 31, 2023

***As reported – not adjusted to reflect the application of IFRS 9 and IFRS 17.

About Gracechurch

Gracechurch is the leading research and advisory company serving the commercial insurance sector. It provides global commercial insurance leaders with high quality, targeted independent research to benchmark performance.

Sara Robinson
PR Consultant
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