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Stormy weather: how we’re helping customers during this difficult time 

Posted: 28 February 2020

With another storm heading our way, we wanted to let you know what we’re doing to support customers; those that have already been affected by both Storms Ciara and Dennis and those that will be potentially affected by Storm Jorge this weekend.

Over the last few weeks our claims team have been busy handling nearly 1300 claims. We’re keen to support our customers quickly and efficiently have already spoken to 99% of those affected. We’re also happy to report  that almost 90% of loss adjuster visits have already been booked.

Using geospatial technology we’ve been proactively identifying policyholders in the high-risk zones, to advise them of the actions they can take to minimise damage and the support we can offer them should they need to make a claim.

Our loss adjusters are personally visiting customers affected by Storms Ciara and Dennis, providing advice, support and reassurance during this difficult time. Given the severity of damage, we’ve deployed members of our Motor Engineering and Major Loss teams to the worst-affected areas to offer personalised solutions to customers.    

Our salvage partner Synetiq – the UK’s largest – deployed 100 arctic trucks to move over 300 vehicles at four sites in South Wales, using specialist equipment to clear over 100 tonnes of silt and debris in the process. Their teams are onsite with affected customers, removing damaged property and other items to prevent further damage.  

The Met Office is forecasting that Storm Jorge will track across the north-west of the UK over the weekend bringing strong winds and heavy rain. Our claims handler centres are open 24/7/365, so no matter what time you need to contact us, we’re here for you. 

In the meantime, here’s some guidance on how to reduce storm damage along with our claims numbers should you need us:

-          Commercial Property - 0344 412 9988

-          Household - 0345 073 1114

-          Personal Motor - 0370 608 7012

-          Motor Trade - 0344 412 9996

-          Motor Fleet - 0370 606 4912

-          Engineering - 01483 265825


The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.

About Allianz Holdings plc

Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain.

About Allianz

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing 790 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage 1.7 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are amongst the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2020, over 150,000 employees achieved total revenues of 140 billion euros and an operating profit of 10.8 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below. 

Cautionary note regarding forward-looking statements

This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.

No duty to update

The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.
*Including non-consolidated entities with Allianz customers.

Amy Yorston
PR Consultant
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