If an employee’s home broadband fails meaning they can’t work, what can an employer do? Can they refuse to pay the employee, insist they take holiday or do they have to pay the employee even though they can’t work? Currently there is limited clarity in respect of the law around these situations.
The employer isn’t under an obligation to pay the employee in these circumstances so the employee may prefer to take holiday rather than lose pay. However, in practice, given the exceptional circumstances at the moment it would be good practice for an employer to be sympathetic, depending on the length of time the employee’s internet is down for.
In the case of moving home and no internet set up yet, it would be expected for an employee to take annual leave until their internet is set up or make arrangements so that they have access to it to carry out their work.