Take what happened with one of our suppliers for example. A fire broke out at Paragon's document management facility in Leicester, where our Allianz Commercial documentation is sent for scanning and processing. All employees were safely evacuated and fortunately there were no casualties. Ordinarily this would have been a catastrophe, but because Paragon had planned for this eventuality, it was able to activate its business continuity plan (BCP).
Employees were relocated to a secondary site and clear and effective communications were shared with all impacted parties. A small number of claims documents were lost in the fire, but other than that, business continued as usual and the impact to the customer was minimal.