(Even if you have renewed since then)
Policy first bought before 16 January 2025
Policy first bought on or after 16 January 2025
The inception date of the policy will be outlined in the policy documents.
To view your documents head to your account and select 'documents', where all the policy documents issued throughout the policy term will be available to view.
Both methods allow for regular payments, but with monthly payments, the charge is made to your card, and with Direct Debit, it comes directly from your bank account.
Monthly payments are automatic payments, normally taken at the same time each month, set up using your card details. You authorise a company to charge your card each month for the agreed amount.
Direct Debit is where you authorise a company to take recurring payments from your bank account. You set up Direct Debits using your bank account number and sort code.
Car insurance monthly payment FAQs
These FAQs apply if you first bought your policy before* 16 January 2025.
(Even if you have renewed since then)
Some things to bear in mind if we're unable to take the funds:
- Does your card allow recurring card payments / subscriptions / have continuous payment authority?
- Is the card registered to the home address that we have on your account?
- We accept all debit cards except Diners card, Citi Bank, American Express, and prepaid cards, but we don't accept Business or Commercial cards.
To change your card, we have a handy 'how to' guide.
Please don't email us with your full card number, if we ever need to check something relating to your payment card, we'll only ever ask for the last 4 digits.
We accept all debit cards except Diners card, Citi Bank, American Express, and prepaid cards, but we don't accept Business or Commercial cards.
If you’ve missed a monthly payment, please log in to your account and click the ‘pay now’ button.
If your card details have changed, you’ll need to update them by selecting ‘payment’ from your account homepage then ‘change card’.
If you don’t manage to make the payment manually, we’ll try processing it again 7 days after your monthly payment was due. If this payment fails, you’ll be issued with a notice of cancellation.
Just so you know, your credit rating could be affected if you default on your credit agreement and your policy is cancelled.
Yes. Simplylog in to your account and select 'payment' where you'll find options including: pay off balance.
Sometimes a payment can be declined by your bank or payment provider but still appear as a pending transaction (known as a ring-fenced payment). It could be that your payment details don’t match, or the payment failed to pass your bank’s validation checks.
The most common reasons are:
- The address registered to the card doesn’t match the address on the policy.
- The wrong type of card was used – e.g. a credit card (for monthly payments) or a prepaid card.
The payment will most likely remain as pending if you haven’t received either:
- A welcome email confirming your policy.
- A notification that the purchase was successful.
Payments that remain as pending are usually returned to you by your bank automatically in a few days. You won’t need to do anything but it’s important you don’t try to make another payment using the same card/payment method.
We'll send any refunds immediately.
Remember, they can take three to five working days to appear in your account depending on your bank or building society.
We understand financial circumstances change, so please email us with as much detail as possible and we'll get back to you with some next steps.
It could be that you were deemed to be at fault, or partially at fault, following a car insurance claim. Until liability has been determined, you'll need to continue to pay for your insurance.
If the claims costs can be recovered, or the claim is found in your favour, any payments you made after you cancelled your policy will be refunded.
When you get your new card, you’ll need to update your card details for us. Simplylog in to your account and follow these steps:
1. Select the payment tile.
2. On the payment details page, click change card.
3. Agree/select the consent and click change card.
4. On the change your payment card page, update your card details and click confirm.
5. Your new card details will be updated and shown on the payment details page.
So we can process your monthly payment, don’t forget to let us know about any card changes before your next payment is due.
Watch our handy video if you’d like to see how to change your payment card.
To change the day of the month we take payment for your policy,log in and follow these steps:
1. Select the payment tile.
2. On the ‘payment details’ page, select change day.
3. Select the day of the month we should take your payment.
E.g. if your payments are taken on the 20th each month but you’d like them to come out on the 28th instead, this will become your new payment date.
Don’t forget to check your updated payment schedule when you change your payment date.
Watch our handy video if you’d like to see how to change your payment day.
Here are some things to check if we couldn’t take your payment:
Does your card allow recurring card payments / subscriptions / have continuous payment authority?
Is the card registered to the home address that we have on your account?
We accept all debit cards apart from Diners card, Citi Bank, American Express and prepaid cards. We don’t accept Business or Commercial cards.
If you have one of the cards above, it will need to be changed or you’ll have the same issue every month. Watch our handy video if you’d like to seehow to change your card.
Remember, if emailing, don’t include confidential information like bank or credit card details. If we ever need to check your card number, we’ll only ask for the last 4 digits.
To update your card details, follow these steps:
1. Log in to your account and select payment.
2. On the ‘payment details’ page, select change card.
3. Fill in your new payment card details.
Please note: if you’ve missed a payment, although you’ll be able to update your payment card here, you’ll still need to make a manual payment afterwards by clicking the ‘pay now’ banner.
Watch our handy videos to see how to change your card.
We accept all major credit and debit cards but can't accept credit cards for monthly payments. Just so you know, we don't take Diners Club, Citi Bank, American Express, prepaid or corporate cards either.
Sorry to hear your card's been lost or stolen, we know how that feels. The first thing to do is let your bank or building society know and order a replacement card.
Once you have your new card, you'll need to update your card details in your account before your next payment date to make sure your insurance isn't cancelled. To do this, log in to your account and follow these steps:
1. Select the payment tile.
2. On the ‘payment details’ page, click change card.
3. Agree/select the consent and click change card.
4. On the ‘change your payment card’ page, update your card details and click confirm.
5. Your new card details will be updated and shown on the payment details page.
If you know your payment is going to fail, it's best to let us know by emailing digitalhelp@allianz.co.uk - we'll get in touch and explain what to do.
Car insurance Direct Debit FAQs
These FAQs apply if you first bought your policy on or after 16 January 2025.
You can pay for yourcar insurance in monthly instalments by setting up a Direct Debit. It’s not complicated and we’ll explain how to do it when you purchase your policy.
Yes, it’s easy to change the bank details or card you use to make your payments. You can do this yourself online in your Allianz account.
To update your credit/debit card, or the bank details you use to pay for your monthly Direct Debits, just follow the steps below:
- Log in to your Allianz account
- Select payment
- Select Direct Debit details for monthly Direct Debit
- Select card details for card payments
- Enter the new details and confirm your changes.
You can change your Direct Debit payment date yourself in your Allianz online account.
To update your Direct Debit payment date, just follow these steps:
- Log in to your Allianz account
- Select payment
- Select change day
- Select the new payment date in the payment day section
Once you’ve selected your new monthly payment day, it will take effect from the 2nd or 3rd instalment in your payment plan. You’ll be able to see your updated plan in the payment section of your Allianz account.
When you change your payment day, it can mean one monthly instalment is closer than it would have been to the next one. We have to make sure all payments remain inside your policy term.
You can see your payment history in your online Allianz account, just follow these steps:
- Log in to your Allianz account
- Select payment
- Scroll down to your payment history
If your payment fails due to lack of funds, we’ll email you to let you know and try to take payment again six days later. If we’re still unable to collect it, we’ll send another email to let you know how to pay for the missed payment.
If your Direct Debit is cancelled and payment fails, we’ll send you an email with details of how you can pay for the missed payment.
If you have any more questions about Direct Debit in relation to Allianz Home Insurance, please email us and one of us will be in touch to answer your query.
If you cancel your policy and you have an upcoming payment that’s already been requested, we’ll process your refund 7-10 working days after this payment’s been collected to make sure we return the full amount owed.
If you cancel your policy before your next payment has been requested, we won’t collect future payments and we’ll refund any money owed 7-10 working days after your cancellation date.