Payment FAQs

Some things to bear in mind if we're unable to take the funds:

• Does your card allow recurring card payments / subscriptions / have continuous payment authority? 
  
• Is the card registered to the home address that we have on your account?
  
• We accept all debit cards except Diners card, Citi Bank, American Express, and prepaid cards, but we don't accept Business or Commercial cards.
  

To change your card, we have a handy 'how to' guide.

Please don't email us with your full card number, if we ever need to check something relating to your payment card, we'll only ever ask for the last 4 digits.

We accept all debit cards except Diners card, Citi Bank, American Express, and prepaid cards, but we don't accept Business or Commercial cards.

If you’ve missed a monthly payment, please log in to your account and click the ‘pay now’ button.

If your card details have changed, you’ll need to update them by selecting ‘payment’ from your account homepage then ‘change card’.

If you don’t manage to make the payment manually, we’ll try processing it again 7 days after your monthly payment was due. If this payment fails, you’ll be issued with a notice of cancellation.

Just so you know, your credit rating could be affected if you default on your credit agreement and your policy is cancelled.

Yes. Simply  log in to your account and select 'payment' where you'll find options including: pay off balance.

We'll send any refunds immediately. 

Remember, they can take three to five working days to appear in your account depending on your bank or building society.

We understand financial circumstances change, so please email us with as much detail as possible and we'll get back to you with some next steps.

It could be that you were deemed to be at fault, or partially at fault, following a car insurance claim. Until liability has been determined, you'll need to continue to pay for your insurance.

If the claims costs can be recovered, or the claim is found in your favour, any payments you made after you cancelled your policy will be refunded.

When you get your new card, you’ll need to update your card details for us. Simply log in to your account and follow these steps: 

1. Select the payment tile.

2. On the payment details page, click change card.

3. Agree/select the consent and click change card.

4. On the change your payment card page, update your card details and click confirm.

5. Your new card details will be updated and shown on the payment details page.

So we can process your monthly payment, don’t forget to let us know about any card changes before your next payment is due.

Watch our handy video if you’d like to see how to change your payment card.

To change the day of the month we take payment for your policy, log in and follow these steps:

1. Select the payment tile.

2. On the ‘payment details’ page, select change day.

3. Select the day of the month we should take your payment.

E.g. if your payments are taken on the 20th each month but you’d like them to come out on the 28th instead, this will become your new payment date.

Don’t forget to check your updated payment schedule when you change your payment date.

Watch our handy video if you’d like to see how to change your payment day.

Here are some things to check if we couldn’t take your payment:

Does your card allow recurring card payments / subscriptions / have continuous payment authority?

Is the card registered to the home address that we have on your account?

We accept all debit cards apart from Diners card, Citi Bank, American Express and prepaid cards. We don’t accept Business or Commercial cards.

If you have one of the cards above, it will need to be changed or you’ll have the same issue every month. Watch our handy video if you’d like to see how to change your card.

Remember, if emailing, don’t include confidential information like bank or credit card details. If we ever need to check your card number, we’ll only ask for the last 4 digits.

To update your card details, follow these steps:

1. Log in to your account and select payment.

2. On the ‘payment details’ page, select change card.

3. Fill in your new payment card details.

Please note: if you’ve missed a payment, although you’ll be able to update your payment card here, you’ll still need to make a manual payment afterwards by clicking the ‘pay now’ banner.

Watch our handy videos to see how to change your card.

We accept all major credit and debit cards but can't accept credit cards for monthly payments. Just so you know, we don't take Diners Club, Citi Bank, American Express, prepaid or corporate cards either.

Sorry to hear your card's been lost or stolen, we know how that feels. The first thing to do is let your bank or building society know and order a replacement card.

Once you have your new card, you'll need to update your card details in your account before your next payment date to make sure your insurance isn't cancelled. To do this, log in to your account and follow these steps:

1. Select the payment tile.

2. On the ‘payment details’ page, click change card.

3. Agree/select the consent and click change card.

4. On the ‘change your payment card’ page, update your card details and click confirm.

5. Your new card details will be updated and shown on the payment details page.

If you know your payment is going to fail, it's best to let us know by emailing digitalhelp@allianz.co.uk - we'll get in touch and explain what to do.