You don't need to contact us if you need to make a window or windscreen claim. You can get in touch with our recommended windscreen repairers directly. And don't worry, windscreen claims don't impact your no claim discount.
Book an appointment - National Windscreen
If you have breakdown cover with your Allianz Car Insurance and you've broken down, we're here to help 24/7. Just give us a call on: 0330 678 7112 and we'll take it from there.
Calls will be recorded. For Text Phone, first dial 18001.
Please remember, our phone line is for claims only. You can do everything else online in your Allianz Account.
First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.
Once you're comfortable, you'll need to:
You'll need to call the police if:
Give our claims team a call at any time on: 0330 678 5557.
Opening hours: 24/7 Monday - Sunday
Calls will be recorded. For Text Phone, first dial 18001.
If you’re following up on an existing car insurance claim, please call us on: 0800 030 4897 and select the existing claim option to discuss your ongoing claim or repairs with our claims team.
Lines open:
Monday - Friday: 8am - 6pm
Saturday: 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.
If the people involved in the incident disagree on what happened, we'll look at all evidence available, such as witness statements and CCTV footage.
It's really important you share all details of the incident to support your claim as soon as possible; if you can give us contact details for witnesses, information about any police involvement, photographs, details of where the accident happened and if there were any CCTV cameras or dash cam footage - that would be extremely helpful.
We'll keep you updated throughout the car insurance claims process with next steps.
Firstly, we're so sorry to hear your car's been stolen. We're here to help.
The first thing to do is report the theft to the police immediately - you can dial ‘101’ and ask to be put through to your local station. They'll ask for details including your registration number, make, model and colour of the car. They’ll also give you a crime reference number which you’ll need to provide when you call us.
When you're ready to make a claim, we'll be by your side to get things sorted.
If you have our Allianz cover level or have added a Guaranteed Hire Car to your Allianz Essentials policy, we'll also arrange a hire car for up to 21 days or four days from the date we pay your claim (whichever comes first). Just, give us a call on 0330 678 5557.
Calls will be recorded. For Text Phone, first dial 18001.
Remember, our phone line is for claims only. Our claims team won’t be able to help with any policy queries.
You’ll need to call the police if:
Then give our claims team a call on: 0330 678 5557.
Opening hours: 24/7 Monday - Sunday.
Calls will be recorded. For Text Phone, first dial 18001.
Remember, our phone line is for claims only. Our claims team won’t be able to help with any policy queries.
Firstly, if you have an accident causing damage or injury, you need to report the incident to the police within 24 hours (if you haven't already given them your details at the time of the accident).
You must also report the accident to your insurance company, even if you’re not planning to make a claim.
It depends what you're claiming for and if you opted for Protected NCD (PNCD).
Whether you make just one claim or multiple claims, if you have Protected NCD, you won’t lose your discount.
If you didn’t protect your NCD, your discount will be reduced in line with our 'step back rules' which you’ll find in your car insurance policy document.
There are some other instances where a claim won't have affected your NCD - even if you don't have PNCD. For example:
It’s worth remembering that even if you have PNCD and make a claim (whether fault or non-fault), your premium can still increase at renewal.
With our Allianz and Allianz Silver cover levels, new car replacement is included as standard.
We'll look to replace your car with a new one if it's written off following a claim, as long as the car is less than a year old and you or your partner are the first and only registered keeper.
The replacement vehicle will be of the same or similar specification. You'll find all the details in your Document of Insurance in your online account.
If you have our Allianz Essentials cover level, new car replacement is not included.
We'll pay you the excess back as soon as the third party's insurer has accepted responsibility.
This might not always be possible or could take time. For example, the other driver could deny causing the accident or their insurer might not reply to us straight away.
Whatever happens, we'll keep you updated at every stage.
We'll arrange our salvage agents, Copart UK or Synetiq, to collect your car. If it's at home, they'll contact you to arrange this.
Please remove any personal items before it's collected, including any paperwork, personal information, and personal data on any media units.
If your car isn't at your home address or one of our recommended repair centres please let our claims department know as soon as possible.
Just call us on: 0800 030 4897.
Lines are open:
Monday - Friday: 8am - 6pm
Saturday: 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.
Remember, our phone line is for claims only. Our claims team won’t be able to help with any policy queries.
If you've been unable to remove any personal items or delete personal data from media units before your vehicle is collected, please let our claims department know as soon as possible and we'll ask our salvage agents, Copart UK or Synetiq, to send the items to you or arrange for you to collect them. Just give our claims team a call on: 0330 678 5557.
For new claims, our lines are open 24/7.
For existing claims, our lines are open 8am - 6pm Monday to Friday, 8am - 4pm Saturday.
Calls will be recorded. For Text Phone, first dial 18001.
Remember, our phone line is for claims only. Our claims team won’t be able to help with any policy queries.
With our Allianz cover level, Guaranteed Hire Car is included as standard which will cover repairs, theft and write off. You'll receive a small 3-door hatchback while your car is being repaired.
With our Allianz Silver cover level, Guaranteed Hire Car is included as standard for when your car is being repaired. You'll receive a small 3-door hatchback.
With this cover level you can also add Guaranteed Hire Car for theft and write off as an optional extra.
Our Allianz Essentials cover level does not include Guaranteed Hire Car. However, you can add Guaranteed Hire Car as an optional extra which will cover repairs, theft and write off.
You'll receive a small 3-door hatchback for the duration of repairs or if your vehicle is written off or stolen and not recovered. You'll receive one for 21 days or four days from the date of the claim payout is made (whichever is sooner).
Yes. We'll need information regarding a driver’s complete claims history, although this will not be taken into consideration until you renew your policy.
If you don’t keep your claims information up to date, this could result in your policy being cancelled.
The estimate can be sent to us via the garage's 'Audatex' system, using the code 'LVRCV' and your claim reference number.
With Allianz Car Insurance, you're free to choose who repairs your car, but we're likely to inspect it before we authorise any work. If you choose not to use one of our recommended repairers, you'll need to pay an additional excess and we can't offer a courtesy car or warranty on the repairs. Please refer to your personal details document for further information on the excesses that apply.
Some benefits of using our approved repairers include:
It depends what you're claiming for on your car insurance and if you've opted for protected NCD.
Protecting your NCD means you keep your discount even if you’ve made claims. But it’s worth remembering that any claim (fault or non-fault) can still see your premium increase at renewal.
If you don’t have protected NCD, your discount will be reduced following a claim (see our ‘step back’ rules in your car insurance policy document).
There are some cases where a claim won't affect your NCD. For example, if you're involved in an accident that wasn't your fault and we're able to recover the cost from the at fault insurer.
Similarly, if you get a chip in your windscreen and it needs to be repaired or replaced, you'll have to pay an excess - but you won't lose your NCD.
You'll have 60 days from the date the write-off is confirmed, to decide whether to transfer your cover to a different car.
If you don't want to transfer your cover, you'll need to cancel your policy otherwise the cover and any payments will continue.
If you're in a hire car when your policy ends, you'll need to give the hire car back.
To get your settlement letter please get in touch with our claims department on: 0330 678 5000 who’ll be more than happy to help.
Lines are open:
Monday - Friday: 8am - 6pm
Saturday: 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.
Remember, our phone line is for claims only. Our claims team won’t be able to help with any policy queries.
Unfortunately, you won’t be able to change your driving history once it’s been disclosed to us. Your previous claims and conviction history is one of the factors used to calculate your price, so changing it would change your quote.
We understand it’s easy to make mistakes, though. The best thing to do is cancel your policy and take out a new one. Just log in to your Allianz account and select cancel my policy.
If your policy hasn’t started, you’ll be issued a full refund in 3-5 working days and there’s no cancellation fee.
If your policy has started already and you choose to cancel, you’ll receive a pro-rata refund minus a £40 cancellation fee. However, if you take out a new policy with us within 60 days using your existing Allianz account, the cancellation fee will be reimbursed to you.
If your policy includes hire car cover, you’ll have access to a small 3-door hatchback while your car’s being repaired by our recommended repairers. Your cover level may also entitle you to a hire car following theft or a write-off.
As the policyholder, if you have an automatic-only driving licence, we’ll provide an automatic hire car – subject to availability – but there may be a delay while one is sourced.
Allianz
With our Allianz cover level, Guaranteed Hire Car is included as standard – covering repairs, theft and write-offs.
Allianz Silver
With our Allianz Silver cover level, Guaranteed Hire Car is included as standard while your car’s being repaired.
With this cover level, you can also add Guaranteed Hire Car for theft and write-offs as an optional extra.
Allianz Essentials
Our Allianz Essentials cover level doesn’t include Guaranteed Hire Car – however, you can add it as an optional extra – covering repairs, theft and write-offs.
You'll receive a small 3-door hatchback for the duration of repairs or if your vehicle is written off or stolen and not recovered.
You'll receive one for 21 days or four days from the date of the claim payout is made (whichever is sooner).
