Who helps me with my car insurance claim?
When you first call us
When you first tell us about a claim, we’ll get all the information from you so we can tell you what’s going to happen next. We’ll decide who was at fault for the incident and if necessary, tell you what the other driver needs to do next too. Our claims handlers understand you need to get back on the road, so you’ll get decisions quickly.
Our partner, Auto-Rescue Logistics are there for you if you have an accident and need help at the roadside. They cover all of the UK and Europe for all types of vehicles. They’re available 24/7 and can be with you in an average of 30 minutes.
Our repair partners cover the whole of the UK so you won’t have to go far to use one. When you use our approved repairers, they’ll collect your car the day after you tell us about the incident. They’ll also give you a courtesy car while yours is fixed as standard and their work is guaranteed for five years. There are even more benefits to using our approved repair network which our claim handlers will tell you about.
When your car has minor accident damage, we could offer you the option of having it fixed at a time and place that’s right for you. This could be your home or even at work.
AutoRestore are a specialised repair company who offer a national repair service. They have a fleet of specially equipped vans and the work they carry out comes with a lifetime guarantee.
All our engineers have professional qualifications, so their assessments are trusted. They will decide what needs to be done to put your car back on the road. And they don’t just know about your car, they work with a wide range of vehicles including diggers and golf buggies.
Vehicle Valuation Team
Our valuation team will assess vehicles that have been – or could be written off. They work with our motor engineers and claims handlers to give you a fast and fair settlement, which usually takes them no longer than five working days.
If your car does get written off, our salvage team will arrange inspection; categorisation and destruction, all in one place. They do this to make sure that unsafe cars don't back on the road and aren't illegally repaired and resold. We work with Car Transplants Ltd on this, so we can make UK roads safer.