Allianz Commercial receives claims service accolade

Posted: 25 February 2022


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Independent insurance research consultancy Gracechurch awards the SQM annually to UK mid-market insurers whose claims teams have been rated as consistently delivering outstanding service quality. This is the sixth year in a row that Allianz has received the accolade, as it outperformed the market for communication and commerciality and achieved positive ratings for speed, relationships and expertise.

This year’s Gracechurch survey found in particular that Claims Hub is highly appreciated by brokers for making the claims process faster and more efficient and the Live Chat function is praised as another effective tool for enhanced claims communication.

“Delivering tech-enabled claims service to such a high standard is really impressive and definitely raises the competitive bar, something we strongly support,” commented Ben Bolton, managing director, Gracechurch.
Margaret Scott, head of claims strategy and customer experience, Allianz Insurance, added: “It is a tremendous recognition for our teams, who constantly innovate to deliver best-in-class customer service and broker support.”

The Claims Hub was launched in 2020 as a digital platform allowing brokers to conveniently notify motor claims and follow their progress. Allianz continuously enhances its claims technology. On the Live Chat, brokers can have an online conversation with a claims handler, or Claims Hub’s present position trackers can give them live status updates on key aspects of their claims. More recently, Allianz has also been giving access to Live Chat to some loss adjusters, as part of a pilot to speed up transfer of information.

The Notify app, which was launched at the same time as the Claims Hub, to enable drivers to notify a claim from their phone is also being upgraded with direct links to the Claims Hub and the Live Chat.

The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.

About Allianz Holdings plc

Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain.

About Allianz

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing 790 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage 1.7 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are amongst the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2021, over 150,000 employees achieved total revenues of 148.5 billion euros and an operating profit of 13.4 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below. 

Cautionary note regarding forward-looking statements

This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.

No duty to update

The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.
*Including non-consolidated entities with Allianz customers.

Cecile Brisson

PR Consultant


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