As technology is continually advancing and becoming more integral with our lives, it’s likely that we’ll see a number of technological changes which will impact the Personal Injury (PI) market, from prevention to cure and several touchpoints along the way.
Man v machine
Tech: invisible armour?
From a prevention perspective, 79% of adults now have a smart phone and it’s estimated that 225 million units of wearable devices (such as smart watches, head mounted displays, ear worn devices and smart clothes) were shipped in 2019.3 So with the amount of data available from our everyday movements and actions, linked to a better understanding amongst users in how to utilise these devices, it’s becoming far easier to predict what could happen next. Soon, this technology may be able to submit instant messages to smart devices to try to prevent injury.
During the claims process the use of voice recognition, software robots and machine learning can automate the entire customer journey, with greater accuracy, consistency and speed. This enables claims handlers to carry out more value add activities like fraud prevention, refining or enhancing the product and service offerings and adding a personal touch to each claim to improve overall customer satisfaction.
Tech in recovery
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