Car insurance renewal FAQs

If you've already selected automatic renewal for your policy, then you don't need to do anything. Your policy will renew and your next payment will be debited on the renewal date using the same payment method as last year.

If you'd like to change the payment method, please  log into your account and select the 'Renewal, Make changes’ tile to update your payment preference.

If you haven't selected automatic renewal, you can renew your policy in your Allianz Car Insurance account. On your account homepage, select the 'auto-renew' option in the top banner and continue from there - you'll also be able to change your payment method. The payment will not be debited until the renewal date.

If you'd like to change form paying annually to paying monthly (eligibility criteria applies) then please select the 'renewal, make changes' tile and save any changes you make. If you've not set up automatic renewal, you'll then need to proceed to the 'auto-renew' option in the top banner to confirm that you wish to renew the policy.

You'll receive an email 30 days prior to your renewal date, at which point, you can view your renewal price in your online account.

At this stage you'll also be able to make any changes and check that all your details are up to date and correct for the next year.

When it comes to pricing, our experts analyse a number of factors; from changes in your personal circumstances, to industry or legislation changes.

As Allianz Car Insurance is an online only product, we always put our best price forward and are unable to reduce a renewal quote or offer any price matching services.

To check if your policy is set to renew automatically, please  log in to your account and follow the below steps:

1. Select ‘account details’.
   
2. Click the ‘edit renewal preferences’ button.
3. Check which option is selected.

You can change this option at any time up until your renewal date.

You'll find proof of your No Claim Discount in your renewal pack, which you’ll be able to view and download in your online account 30 days before your renewal date.

If you cancel mid-term, your NCD will be shared with you on your cancellation document.

Your proof of NCD will contain: 

• The vehicle attached to the discount.
• The number of years the NCD was protected.
• The policy end/cancellation date.

It depends what you're claiming for and if you opted for Protected NCD (PNCD).

Whether you make just one claim or multiple claims, if you have Protected NCD, you won’t lose your discount.

If you didn’t protect your NCD, your discount will be reduced in line with our 'step back rules' which you’ll find in your car insurance policy document.

There are some other instances where a claim won't have affected your NCD - even if you don't have PNCD. For example:

• You were involved in an accident that wasn't your fault and we recovered the cost from the at-fault insurer.
• You have paid an excess for getting a chipped windscreen sorted.

It’s worth remembering that even if you have PNCD and make a claim (whether fault or non-fault), your premium can still increase at renewal.

Yes, you’ll be able to protect your NCD after building it up four years.

Simply log in to your account, select ‘Your renewal, make changes’ and continue from there.

Your documents should be available on your renewal day once your payment has been taken.

To view them , log in to your Allianz account and click the documents icon. This will bring up your policy documents and document of insurance, which you can also download as a PDF.

Here at Allianz, we always give you the best price we can offer at the first time of asking. This keeps things simple. We can’t reduce anyone’s quote and we don’t offer price matching services, so there’s no back-and-forth negotiating prices.

When renewing, we recommend checking your cover levels are still fit for your needs to help you manage the price. You can do this online in your Allianz account.

If you wish to cancel your renewal please log in and select ‘account details’ to make sure the policy is not set to automatically renew.

You can make changes online when you log in to your Allianz account.

If you want your changes to take effect from the renewal date, select the 'renewal, make changes' tile and make your changes there. Just remember to save any changes made.

If you want your changes to take effect before you renew, please select the tile for the change you need to make and proceed from there.

You can opt out of auto renew yourself in your online account and there’s no need to let us know if you don’t want to renew.

If your policy’s set to renew automatically and you want to change this, just log in to your Allianz account:

1. Select the account details tile.

2. Click edit renewal preferences.

3. Select the option I do not want to renew.

If the option to renew automatically isn’t selected then there’s nothing else you need to do.

Just to note, if you don’t renew (and you're not selling your car) you'll need alternative cover in place to continue driving on the road legally.