Yes.

With our Allianz cover level you'll have Comprehensive cover while driving your car in Europe for up to 180 days of the policy year.

Our Allianz Silver cover level will provide Comprehensive cover while driving your car in Europe for up to 90 days of the policy year.

Our Allianz Essentials cover level, you'll have the minimum compulsory cover needed by law to drive a car in Europe for up to 180 days of the policy year.

With our Allianz and Allianz Silver cover levels, you're covered for putting the wrong fuel in your vehicle. We'll pay to fix the engine damage and drain & flush the fuel tank.*

Misfuelling cover is not provided on our Allianz Essentials cover level.

* You will need to pay your accidental damage excess, this amount is shown in your documents.

We cover cars with disability modifications, in other words modifications/enhancements that have adapted the vehicle to support somebody with a disability.

We also cover air conditioning, fog lights, parking sensors and tow bars.

We don't cover any other modifications. For example, these are some of the things we wouldn’t cover:

  • bodywork, such as spoilers or body kits.
  • suspension or brakes.
  • cosmetic modifications, such as alloy wheels.
  • performance modifications, such as engine and exhaust.

Allianz

With our Allianz cover level, Guaranteed Hire Car is included as standard which will cover repairs, theft and write off. You'll receive a small 3-door hatchback while your car is being repaired.

Allianz Silver

With our Allianz Silver cover level, Guaranteed Hire Car is included as standard for when your car is being repaired. You'll receive a small 3-door hatchback.

With this cover level you can also add Guaranteed Hire Car for theft and write off as an optional extra.

Allianz Essentials

Our Allianz Essentials cover level does not include Guaranteed Hire Car. However, you can add Guaranteed Hire Car as an optional extra which will cover repairs, theft and write off.

You'll receive a small 3-door hatchback for the duration of repairs or if your vehicle is written off or stolen and not recovered. You'll receive one for 21 days or four days from the date of the claim payout is made (whichever is sooner).

If you've sold your car and don't have a new car to insure, you'll need to cancel your policy via your online account.

If you've replaced your car with a new one and need to insure it, you can transfer your policy over to the new car online via your account (remember, your price may change).

We'll need:

  • The new vehicle registration number.
  • Details of any changes to the manufacturer's standard specification.
  • Any changes in how you use the vehicle (e.g. are you now using it for work?).

Yes. We need to know a driver’s complete claims history.

If you don’t keep your claims information up to date, this could result in your policy being cancelled, or your cover being void when you need it.

With our Allianz and Allianz Silver cover levels, new car replacement is included.

We'll look to replace your car with a new one if it's written off following a claim, as long as the car is less than a year old and you or your partner are the first and only registered keeper.

The replacement vehicle will be of the same or similar specification. You'll find all the details in your documents of insurance in your online account.

If you have our Allianz Essentials cover level, new car replacement is not included.

Motor legal expenses (MLE) gives you up to £100,000 towards legal expenses if you need to pursue another party for any uninsured losses. This includes things like loss of earnings or personal injury claims which are a direct result of an accident that wasn't your fault.

MLE cover is included on our Allianz cover level, and can be added to our Allianz Silver and Allianz Essentials policies as an optional extra. If you would like to add this cover to your Allianz Silver or Allianz Essentials policy, log in to your online account.

Why add MLE?

  • You’ll keep 100% of your personal injury claim compensation (without MLE, a solicitor may take their fee from the amount you receive).
  • You’ll be able to recover any lost earnings if you're unable to work due to the accident.
  • You’ll have free access to a 24/7 legal advice helpline for any private legal matter.

It’s important to remember you won't be covered for claims that don’t have a reasonable (more than 51%) chance of success.

We offer a range of optional extras to enhance your car insurance policy, whether you have our Allianz, Allianz Silver or Allianz Essentials cover level.
  • Protected NCD: to protect your no claim discount for the life of your policy.
  • Breakdown cover from Britannia Rescue: choose from three levels of cover.
  • Protected NCD: to protect your no claim discount for the life of your policy.
  • Breakdown cover from Britannia Rescue: choose from three levels of cover.
  • Motor Legal Expenses: MLE gives you up to £100,000 to pursue another party for any uninsured losses (like loss of earnings) you've sustained as a result of an accident that wasn't your fault.
  • Guaranteed hire car: If your car is written off or stolen and not recovered, you'll receive a courtesy car for 21 days, or four days from the date the claim payout is made (whichever is sooner). With Allianz Silver cover level, you do have Guaranteed Courtesy Car cover if your vehicle is being repaired.
  • Protected NCD: to protect your no claim discount for the life of your policy.
  • Breakdown cover from Britannia Rescue: choose from three levels of cover.
  • Motor Legal Expenses: MLE gives you up to £100,000 to pursue another party for any uninsured losses (like loss of earnings) you've sustained as a result of an accident that wasn't your fault.
  • Guaranteed hire car: You'll receive a small three-door hatchback while your car is being repaired. If your car is written off or stolen and not recovered, you'll receive a courtesy car for 21 days, or four days from the date the claim payout is made (whichever is sooner).

Protected No Claim Discount (PNCD) is an optional extra you can add to your car insurance policy. 

It means that any No Claim Discount (NCD) you've built up is protected - no matter how many claims you make.

To qualify for this optional extra, you need to have earned four or more years NCD. If you wish to add protected NCD cover to an existing policy, you can do this in your online account but you cannot add it if you've had a claim that would impact your NCD.

Your premium may still be affected if you make a claim.

This includes trips like the school run, popping to the shops, and driving to social events.

If you use your car for work, or commute to multiple places of work, you’ll need to add business use cover to your car insurance policy.

If you have a serious injury when you're travelling in your car, or getting in or out of it, personal accident cover is there to protect you.

  • Allianz cover level includes £10,000 personal accident cover.
  • Allianz Silver includes £5,000 personal accident cover. 
  • Allianz Essentials includes £1,000 personal accident cover.*

This covers you, your partner or a named driver on the policy if the injury results in:

  • death
  • permanent loss of any limb above the wrist or ankle
  • permanent and total loss of use of any limb above the wrist or ankle
  • permanent and total loss of hearing in one or both ears
  • permanent and total loss of sight in one or both eyes
  • permanent total disablement, resulting in an inability to do any sort of work for the remainder of their life. 

We'll pay the injured person or their legal representative. Please see our car insurance document of insurance to find out more about what you can and can't claim for on personal accident cover.

*If you bought Allianz Essentials before 16 January 2025, you won’t see personal accident cover included in your documents, but rest assured we’ve got you covered.

You’ll find your certificate of motor insurance in your online account. Once you’ve logged in, select ‘Documents’ and you’ll see it in your Welcome Pack.

We have seven days to update the MID with your policy details. This includes new policies sold and policies cancelled.

However, we usually have the records updated within 1-2 days (subject to the date/time of the change).

If you've insured your vehicle, and have received your certificate of insurance and personal details confirmation, then you're insured until the record can be updated.

If you SORN your vehicle, you have a few options:

  • Cancel the policy. This will incur a £40 cancellation fee.
  • Keep the policy (in case of fire or theft) but you'd be paying for cover you're not using.
  • Get a new policy elsewere specifically to cover your car for damage or theft while it's off the road. Please bear in mind this will incur a £40 cancellation fee.

If you've declared your car as being off road / SORN, you can't drive it until the vehicle is re-taxed and declared as being back on the road.

If your licence is revoked, you'll need to log into your account and edit your details. 

You'll no longer be able to drive the insured car. 

You'll also need to be removed from the policy, or if you're the policyholder, the policy will need to be cancelled. 

If your licence has expired and you're insured with us, you're still covered but you'll need to visit gov.uk/view-driving-licence to renew your licence immediately.

If your policy has been cancelled, you'll need to log in to your account and set up a new policy with us. 

If your policy was cancelled due to any outstanding payments, any outstanding balances will need to be paid for before a new policy can be set up. 

Your account will already hold your details, so you won't need to enter all your information again to get your new quote.

A car insurance excess is the amount you have to pay yourself if you make a claim. 

There are two types of excess:                                                            

  • Compulsory excess - this is a fixed excess, set by us, which you'll have to pay if you make a claim. The amount varies depending on your circumstances.  
  • Voluntary excess - this is the amount you agree to pay, in addition to your compulsory excess, if you make a claim. 

For example, if we've set a compulsory excess of £250 and you choose a voluntary excess of £100, the total excess you'd pay in the event of a claim would be £350.

Please check your insurance documents for confirmation of your payable excess in your account.

Yes. Please make sure the correct legal owner (who has a financial interest in the vehicle) is named on your policy e.g: lease company/company car/policyholder.
Unfortunately, this isn't possible at the moment but we're doing our best to cover these areas in the future.
Unfortunately, we're not able to insure you if you have a provisional licence.
Electric vehicle batteries, including batteries leased on a separate basis from the car, are covered under the terms of the policy for Accidental Damage, Fire or Theft.

Policyholders that have our Allianz or Allianz Silver cover level may have third party only cover for driving other cars, subject to certain restrictions. We recommend checking your certificate of motor insurance in your account to confirm if you have this cover.

If applicable, this cover is for the policyholder only, not named drivers and is restricted to third party only cover in the UK, Isle of Man and the Channel Islands. The loss or damage to the vehicle you're driving isn't covered. Refer to your Document of Insurance for further information.

Policyholders that have our Allianz Essentials cover level do not have cover for driving other cars.

The registered keeper is the person legally responsible for the vehicle, meaning it’s up to them to make sure it's taxed, insured and has a valid MOT.

It’s a little different if you’re leasing the car, though, which is a bit like renting it long term. The lease company is usually the registered keeper, so they would keep it taxed and MOT’d but the responsibility for insurance would still normally fall to you (the lease holder).

The legal owner is the person or company who paid for the vehicle or took out the finance. As the legal owner of a car, you’ll hold the proof of ownership and its DVLA logbook. For cars on a lease, the lease company is typically the legal owner.

No, you don’t have to be the car’s registered keeper to be the main driver on your car insurance. But the registered keeper does need to be a named driver on the policy.

The main driver is the person who uses the car most often and it’s important your policy accurately reflect this.

Falsely naming a more experienced driver as the main driver on your insurance to get a lower premium is called fronting, which is a type of insurance fraud. In other words, it’s illegal and could invalidate your insurance leaving you to foot the bill in the event of a claim.

The consequences of fronting don’t end there, though. You could also be taken to court, charged, and end up with a criminal record.

If you're making a change to your policy and would also like to review your cover level options, you'll be given the option to upgrade or downgrade your cover when making a change to your policy (if eligible).

Simply select 'Your car, make changes' in your account, make any changes you need to and we'll display the price change (if applicable) to your changes and display your cover level options.

When renewing, you should always check your level of cover still meets your needs.  We’ll send you an email 30 days before your renewal date, at which point, you can review your renewal cover details and price in your online account.

It’s always worth comparing the different cover levels we offer, to make sure you’re choosing the right cover for you.

Is car insurance more expensive or cheaper for electric cars? The short answer is… it depends.

Whether it's a hybrid, plug-in hybrid or fully electric vehicle, where you’ll find your cheapest car insurance quote can depend on a lot of things.

Just like petrol and diesel cars, the amount you pay to insure your electric car can go up or down depending on your job, where you live, your age, and so on.

Then there’s the question of when and how far you’re likely to drive, etc. These things all affect your insurance premium, regardless of the type of car.

The car’s value is important, too, as this determines how much it could cost to fix. Generally speaking, a more expensive car costs more to insure than a cheaper car. For example, the insurance on a small city EV would generally be less than a large petrol SUV. Just as a reliable, pre-owned 3-door diesel is probably cheaper to insure than a brand-new, high-end Tesla. It’s the same principle, whether it’s a petrol, diesel or electric car.

Interested in car insurance pricing? Find out how your car insurance premium is calculated.

Fully electric: These cars, like the name suggests, are fully electric and powered entirely by their battery. So, they don’t use fossil fuels. With no need for gears or any kind of engine, fully electric cars are known for their clean, smooth ride and instant acceleration.

Hybrid: Hybrid is a fancy word for crossing one thing with another, in other words a mix of things or a fusion. With a hybrid electric vehicle (HEV) it means the car has both an electric battery and a petrol or diesel engine. In terms of the difference between hybrid and electric cars, the main thing is that hybrids are ‘self- charging’ meaning the engine charges the battery as it goes. So, they still rely on fuel for their electric power and you can’t plug them in.

Plug-in hybrid: While a plug-in hybrid (PHEV) still has an electric battery as well as a petrol or diesel engine, there’s one key difference that sets it apart from other hybrids. You plug it in! PHEVs can still recharge themselves when you’re driving but you also get to top up the battery overnight, for example, by plugging in. How the car’s powered depends on the model, but they typically use up their electric power then switch to the engine when the battery runs low.

If you're making a change to your policy and would also like to review your cover level options, you'll be given the option to upgrade or downgrade your cover when making a change to your policy (if eligible).

Simply select 'Your car, make changes' in your account, make any changes you need to and we'll display the price change (if applicable) to your changes and display your cover level options.