Fraud can fund criminal activities and increases premiums for all customers. It is important that we can distinguish fraudulent claims from the genuine claims to ensure that we remain a credible and responsible business.
We therefore take a proactive approach by discouraging fraud being attempted in the first place, as prevention is better than cure. We invest a lot of time and resources to increase awareness of fraud and provide training to employees to protect the company’s financial position and reputation, in the best interests of our customers, our employees and our shareholders.
