We strive to be a trusted partner for our customers and put them at the heart of everything we do. By working to continually improve the quality of service we provide, incorporating sustainable and responsible business practices into our products and services, and combating insurance fraud, we aim to meet the needs of our customers now and in the future.

We want to build relationships with our customers that are based on trust, so that they recommend us to others.

Managing complaints well is a top priority for us, so we ensure that Group-wide quality standards are met in handling complaints and that our customers are treated fairly. We also regard complaints as another important source of customer feedback so we analyse them to implement improvements.