It’s easy to update or check your Allianz Online Home Insurance policy in your Allianz account. If you need a hand, our FAQs and how-to guides can help you make changes yourself 24/7.
If you run into any problems, just let us know by email. Remember, if you need to claim, we’re only a phone call away. For everything else, it’s over to you.
We do offer live chat, here's how to access our Live Chat if it doesn't appear for you:
Our Live Chat opening hours are:
Monday to Friday, 8am - 8pm
Saturday and bank holidays, 9am - 5pm
Sunday, 10am - 4pm
Please note you can only access our live chat from our Home insurance and Car insurance landing pages and our Contact Us pages.
We're very sorry for your loss and understand this is a difficult time.
Please email us at [email protected] with the word "bereavement" in the subject line, and we'll get back to you with information, support and next steps.
A listed building is a property that’s of special architectural or historic interest which is graded by Historic England.
While we don't insure properties that have suffered from a flood or are under a current flood warning, our friends at Gallagher might be able to help. You can get in touch with them about their specialist insurance on 0333 188 7823.
Yes, we need to know what material your home’s made from to help us calculate the price of your insurance. For example, homes with a timber frame or an asphalt roof have a higher risk of catching fire, so may cost more to insure (if we’re able to insure the property at all).
Subsidence is when the ground beneath your property sinks because the soil is unstable. We define it as downward movement of the ground supporting the building.
There's also another type of ground movement you may see highlighted in your home insurance documents… 'heave'. This is when the ground beneath your property swells and causes your property to move.
If you’ve chosen to add our personal belongings cover, you may be able to claim.
It covers you for your personal items like bicycles, handbags, jewellery and devices like mobile phones and tablets.
Good to know: your items will be covered no matter where you are in the world.
Personal belongings are already included up to £2,000 with our Allianz Online Gold Home Insurance policy. Items worth more than £2,000 will need to be specified on your policy.
You may have heard people saying insurers use this term as a way of rejecting claims, but it’s actually not true.
An act of God refers to an event that was outside your control, like a natural disaster.
Did you know? The term ‘act of God’ isn’t used in insurance policies in the UK anymore.
In fact, UK insurers don’t exclude losses or damage caused by natural disasters… so your cover will include things like fire, floods and earthquakes.
Yes. It’s important you tell your insurer about any work being carried out that could increase the risk of damage to your home or its contents. This includes having an extension built and any significant refurbishments made to your home.
You should also let your insurer know if the house is ever going to be left unoccupied for a more than 60 days in a row.
You don’t need to let them know about work going on inside the property like decorating or replacing fitted units (if you’re having a new bathroom or kitchen fitted, for example) unless you’ll be moving out of the property for a significant amount of time.
Yes, we can offer a quote as long as you know all the details, but we can only insure the property from the date you actually exchange contracts.
Check out our handy article about the buying and selling process
Yes. If you own your home but you’re not sure when it was built, you should be able to find out in your mortgage valuation, homebuyers report or any other documents relating to the purchase of the property.
If you still don't know, please use your best estimate.
Yes, you need to tell us if you have any valuable items that, individually, are worth more than £2,000, even if they don't leave your home. Examples of valuable items include jewellery, watches, furs, items made of gold, silver and other precious metals, pictures/paintings and other works of art, as well as stamp, coin and medal collections.
Although some belongings like your TV and sofa may be expensive to replace, these are covered as standard under your contents insurance policy, so you don't need to specify them as a 'valuable item' when you get a quote.
There are no admin fees for making changes to your policy, but some changes can affect your premium. In other words, changing something on your policy can also change the price.
The only time you’ll have to pay an admin fee is if you cancel your policy, which costs £30.
If you have a legal dispute or you’re claiming compensation, home legal expenses cover can give you the added protection of covering legal fees and expenses.
With Allianz Online Home Insurance, you can add this optional extra for £28 or less and benefit from up to £100,000 cover for that extra peace of mind.
Yes, you can manage multiple policies for your home and cars under the same account.
If you already have a policy with us, log in to your Allianz account and select the 'our products' tile to see what we offer and start a new quote.
Your policies will be conveniently managed in one place.
