Supply chain failure

Initial mapping of supply chain networks and their associated risks should be done with input by staff from across the business and sponsorship by a senior manager/director.

A risk register should be prepared to identify threats for mapped processes. Not all of these will be significant to the supply chain, but it will represent a starting point and ensure all aspects are considered.

Supply chain risks can be many and varied, including:

• External perils, such as natural disasters, fire, pollution incidents, crime, political uncertainty, worker strikes, market challenges, legal actions and emerging technology that has the potential to make an industry obsolete.
• Temporary or permanent loss of a key supplier. This might be due to material shortages or increased taxation, or it might be due to a business continuity issue faced by the supplier, such as production problems and bankruptcy.
• Distribution difficulties, e.g. because of road or railway closure, accidents, strikes, theft of vehicles or parts or cargo or an IT/communications system failure.
• Internal disruption, as a consequence of loss of equipment, products defect, unrest amongst workers, a shortfall of demand, design uncertainty, financial threats, inaccurate data or poor communication.

Analyse the identified risks, estimating the likelihood that they’ll happen and the consequences if they were to, so that you can sort them by priority (with those that pose the biggest danger to operations being placed top of the list for control).

It may emerge that existing controls are already effectively managing the risk; otherwise, actions should be taken to tackle any residual risk. These can be classified by what they achieve:

• Avoid: eliminate the possibility of an event by, for example, withdrawing from a market, changing a product or design or changing supplier.
• Transfer: move the risk (legal or financial) to a third party, e.g. insurer or supplier.
• Mitigate: reduce the impact of an event. The classic mitigations strategies used in supply chain management are increased inventory levels, spare capacity, dual sourcing, distribution and logistics alternatives, and back up arrangements.

Even with the best laid plans, a business may still confront crises in their supply chains due to events that are difficult to foresee or prepare for, such as natural disasters, major infrastructure failures, major fires and political unrest.

To effectively respond to such crises, crisis management or business continuity plans, supported by a Crisis Management Strategy Team (CMST) can assist. The aim is to provide a co-ordinated response from all affected parts of a business complementing local plans, arrangements and actions.