29 January, 2026
Allianz UK celebrates dual Gracechurch Service Quality Marque status
Allianz UK’s commercial business has once again reinforced its position as a leader in service excellence, achieving both the Gracechurch UK Claims Service Quality Marque (SQM) and the UK Underwriting Service Quality Marque for 2026.
This marks the tenth consecutive year that Allianz has achieved the UK Claims Marque, demonstrating a decade of consistent, market‑leading service. It is the only UK Regional Market insurer to retain the Claims SQM since 2017.
These accreditations from Gracechurch, the independent insurance research consultancy, recognise insurers that consistently deliver outstanding service, as rated by brokers and market specialists.
Excellence in Claims – 10 years at the top
In 2026, Allianz was one of just three UK Regional Market insurers to achieve the Claims SQM, where the business was highly commended for responsiveness, clarity of communication, and technical knowledge - all three areas exceeding the ratings threshold required for accreditation.
Ben Bolton, Managing Director, Gracechurch commented “Allianz delivered another outstanding year for claims service in the UK, finishing with its highest ever Net Promoter Score (NPS).
“Brokers consistently highlight the accessibility of the claims teams, clear communication, and the way technology genuinely supports the service experience. It’s this combination of people and technology that makes Allianz again a worthy recipient of the Claims Service Quality Marque, which it has achieved each year since the first award in 2017.”
Outstanding Underwriting service – a continuing success story
Allianz for the third year, has achieved the 2026 UK Regional Market Underwriting SQM, awarded to insurers delivering consistently superior broker experience and customer‑focused underwriting support. Allianz was highly rated for collaboration and customer focus, surpassing previous-year benchmarks with the underwriting teams recognised for their professionalism, responsiveness, and ability to work in genuine partnership with brokers.
Matt Cox, Chief Claims Officer at Allianz UK said:
“We are always striving to be the easiest insurer to trade with and I couldn't be prouder of our teams across claims and underwriting. These accreditations recognise the great work our people do every single day and highlight our industry-leading consistency and commitment to service excellence.
“We’re always listening and responding to feedback, so it is fantastic to know these awards are based on broker responses. I look forward to driving continued progress and pushing our performance even further in the years ahead.”
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About Allianz Holdings plc
Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain including Allianz Insurance.
About Allianz
The Allianz Group is one of the world's leading insurers and asset managers serving private and corporate customers in nearly 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 761 billion euros* on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage about 1.9 trillion euros* of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2024, over 156,000 employees achieved total business volume of 179.8 billion euros and an operating profit of 16.0 billion euros for the Group.
* As of September 30, 2025.
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Cautionary note regarding forward-looking statements
This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements.
Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz’s core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) adverse publicity, regulatory actions or litigation with respect to the Allianz Group, other well-known companies and the financial services industry generally, (iv) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (v) mortality and morbidity levels and trends, (vi) persistency levels, (vii) the extent of credit defaults, (viii) interest rate levels, (ix) currency exchange rates, most notably the EUR/USD exchange rate, (x) changes in laws and regulations, including tax regulations, (xi) the impact of acquisitions including related integration issues and reorganization measures, and (xii) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
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