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Allianz launches partnership with Plastic Surgeon

Posted: 22 November 2019

Allianz Insurance has launched a partnership with Plastic Surgeon, a specialist restoration company that focusses on engineered repairs to surface damage, rather than replacement.

The partnership with Plastic Surgeon will bring many benefits including significant sustainability improvements, as targeted repairs will waste fewer materials. Since the project began in excess of a quarter of a tonne has already been saved from landfill.

Brokers and customers will be able to track repairs online using a bespoke reporting platform. Ownership of claims will be given to Plastic Surgeon, who will contact the customer within four hours of instruction. This approach aims to create a hassle-free solution for the broker and end customer and could potentially speed up the claims lifecycle by up to 80%.

Examples of common types of surface repairs include damaged wooden surfaces, cracked tiles, brick and stone work and repairs to UPVC windows. Plastic Surgeon is also working with Allianz’s panel of loss adjusters on large claims which include escape of water and fire damage. This approach focusses on ‘repair first’, with Plastic Surgeon providing instant advice on which materials can be repaired before any work takes place.

Chris Edwards, head of insurance, at Plastic Surgeon commented:

“Allianz’s commitment to a sustainable approach is exemplary with sustainability in the insurance arena becoming more critical, as the size of losses increase with perils such as escape of water damage becoming more frequent.

“Allianz’s size and diverse range of claims is a fantastic opportunity for us to demonstrate the differing type of repairs that we can carry out. We’re delighted to be working with the team and very much look forward to continuing our partnership.”


The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.

About Allianz Holdings plc

Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain.

About Allianz

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing 790 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage 1.7 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are amongst the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2020, over 150,000 employees achieved total revenues of 140 billion euros and an operating profit of 10.8 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below. 

Cautionary note regarding forward-looking statements

This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.

No duty to update

The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.
*Including non-consolidated entities with Allianz customers.

Charlotte Stretton
Media Relations Officer
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